Upon arrival, I found the compressor was off on thermal overload. I cooled the compressor down and checked my refrigerant pressures. The system is low on 410a refrigerant. The system is a 2012 gas system. I presented options to the customer to address the issue. I offered filling it up with refrigerant, filling it up with leak seal, and system replacement. The customer elected to proceed with system replacement. The customer chose the 14 seer2 American standard 5 ton gas complete. It is scheduled to be installed on Thursday. 7/31/25. I collected half as down payment for the install.