The homeowners contacted our company to replace the internal components of the toilet shut-off valve after discovering it was no longer sealing properly. The issue was identified when the toilet began running continuously while the homeowners were away and did not shut off, resulting in the toilet overflowing and causing significant water damage to the bathroom flooring, surrounding walls, paint, and the ceiling below. During evaluation, it was also found that the PVC toilet drain line had broken as a result of the incident and subsequent stress to the system. On 2/13/2026, we repaired the toilet shut-off valve by replacing the failed internal components to restore proper water control and prevent further leakage. The remaining repairs—including replacement of the damaged PVC drain piping and removal and replacement of the faulty toilet (identified as the root cause of the overflow event)—are scheduled to be completed at a later date. Replacement of the PVC drainage piping, water supp
