Overall Experience
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Arrived on site to diagnose no heat on propane boiler after an on call visit. After initial inspection we found that the pilot was lit but boiler would not fire. We found that the rollout switch was tripped. Reset it and boiler fired right up. We then cycled the boiler a few times to verify it was working properly. During one of the cycles, the pilot went out and we were unable to relight it. Removed pilot assembly and found that the thermocouple was loose. Pushed thermocouple back into assembly and relit. Stayed lit this time. Informed Zach that if this problem persists that the whole assembly will need to be replaced as the nut that was holding the thermocouple in place had melted inside the assembly and was not removeable without risking damage to the assembly itself. As of now, the boiler is operating and heating zones properly.
Arrived onsite to diagnose a no-heat issue on a propane boiler. We had performed an annual tune-up on Friday, 12/6/25, during which we provided an estimate to replace a worn thermocouple that the customer declined. They replaced the thermocouple themselves and experienced intermittent issues until the system eventually stopped producing heat. They also reported a gas odor when they contacted me on Sunday, 12/7/25, and I advised them to shut off the gas immediately. Upon arrival, I bubble-tested the pilot line and confirmed it was leaking. I advised the customer that all gas-related work should be performed by a qualified gas professional due to the associated safety risks. I replaced the pilot line and found that the thermocouple holder was melted, causing the thermocouple to be stuck in place. After reassembly, the pilot would not remain lit. Due to the damaged thermocouple holder, I recommend replacing the entire pilot assembly and thermocouple. Additionally, the expansion tank is
Arrived on site to perform an annual tune up on propane boiler. After our initial inspection, we provided an estimate to perform the work. It was accepted. We started by turning off the gas and power to the unit. We then removed the pilot assembly and burner tubes. We found that the thermocouple had some buildup on it and part of the nut looked like it had melted. Wire brushed the burner tubes and inspected the heat exchanger. Heat exchanger had some combustion particle buildup but it wasn’t terrible. Provided an estimate to replace the thermocouple but it was declined as he can do it himself. We then reinstalled pilot assembly and restored gas supply. We tested gas pressure and found it was only 6” w.c. This is extremely low as it should be 10” w.c. minimum. Adjusted it at the gas valve to get desired reading. Performed combustion analysis. System is operating safely at this time. Thank you for your business!
Arrived on site to diagnose insufficient heating. After our initial inspection, we found that the heating setting on the boiler was set to only 122 degrees. Set it to 160 and burner would now come on when needed. Zones are heating up properly. Karen would like to replace her three old Honeywell thermostats. We will provide a quote for replacement. Currently zone 2 and 3 are jumped together at the zone control board as zone 3 thermostat (upstairs) is not working properly.
For this call, the homeowner reported inadequate hot water from a recently installed water heater. Upon arrival, I confirmed that the water heater was functioning correctly; however, the mixing valve was set improperly at 3.5 instead of the recommended 4.5, resulting in lower-than-desired water temperatures. I reviewed the mixing valve adjustment process with the homeowner for future fine-tuning of temperature preferences. The homeowner also noted a very slow leak at the male adapter connected to the filter housing. I shut off the water, relieved system pressure, and cut the pipe between the male adapter and the 90° fitting. I tightened the male adapter approximately one full rotation and installed a metal slip coupling to reconnect the piping. The system was restored, tested, and confirmed to be leak-free and operating properly at this time.
We were called out to diagnose the well system due to a significantly increased electric bill. During our diagnostics, we found that the pressure tank was bad. We also inspected the dug well and discovered a severely corroded, free-standing pipe inside the well casing that supplied water to the house. Because this repair required specialized equipment, we recommended that Valey Artisan or Wragg Bros evaluate the well for further repair options. We also observed movement in the well water, which may have indicated a small hole in the line leaking back into the well. This condition could have caused the well pump to run continuously, contributing to the elevated electric bill.
Performed annual tune-up on a Miller propane furnace. Cleaned the burners, heat exchanger, igniter, flame sensor. Checked all safety controls, venting, fans, and overall furnace operation. Bubble-tested the gas line and checked carbon monoxide levels — no leaks detected. Verified operation; system is running properly at this time.
The customer reported that their oil boiler would run but would not stay lit. With the customer’s approval, I performed a full annual service, including replacing the nozzle and strainer, and brushing and vacuuming the boiler and smoke pipe. I also vacuumed the heat exchanger as thoroughly as possible; however, the boiler door cannot open fully due to the piping configuration. During the inspection, I found the electrodes to be excessively worn and in need of replacement. With the customer’s approval, I installed new electrodes. I then performed a combustion test, draft test, and verified pump pressure and pump cut-off. I also checked all system safeties to ensure proper operation, including confirming that the boiler shuts off at high limit. The boiler is now igniting and running properly, and all systems are operating as expected at this time.
A full diagnostic assessment was performed to determine the source of the leak. Prior to inspection, approximately 1/2" of standing water was extracted from the crawl space; water had been pooling around the leak location and dripping through the insulation near the ductwork. All accessible water was removed and a fan was used to assist with drying; due to the size of the affected area, some residual moisture remained, but the majority was eliminated. Two sections of 1/2" trailer PEX were found to be leaking due to deterioration and rodent-damaged fittings. The damaged Tee fitting and affected pipe sections were cut out and replaced with new hot and cold PEX lines, transitioning to the existing polybutylene piping using appropriate adapters. The water system was turned back on and tested, confirming no leaks were present at the repair points. The homeowner was advised that the water-damaged insulation should be replaced and properly insulated to help protect the pipework.
Removed the existing Ultimate boiler and installed a new Pure Pro oil boiler. The existing supply and return manifolds were retained and connected to the new system using updated piping. Installed a new expansion tank and Spirovent air eliminator to improve system performance and reliability. Replaced the water feeder, backflow preventer, and two circulator pumps. Connected the new boiler to the existing domestic hot water piping, adding new purge valves, a thermostatic mixing valve, and a scale filter. Installed a new switching relay, reused the existing common wires for the Nest thermostats, and added a dedicated service switch. Installed new smoke pipe and connected it to the existing chimney with a draft damper. Reconnected the existing oil line using a new flexible connection and Firomatic safety valve. The mixing valve was set to position “3” on the boiler high limit to maintain approximately 115°F at all faucets. Performed a full system startup, verifying the operation of al
Upon inspection, the home’s low water pressure was found to be caused by a clogged carbon filter. The technician obtained a replacement filter from the supply house and returned to complete the repair. Water was shut off at the inlet, outlet, and boiler feed due to the piping design. The system pressure was relieved, the canister removed, and the carbon cartridge replaced. A lubricant was applied to the O-ring before reinstalling the canister. After turning the water back on, the system was tested for leaks and proper operation—no leaks were present, and water pressure was fully restored throughout the home. We will return at a later date to install a new dual filter housing with a three-valve bypass to separate sediment collection from the carbon filtration, improving maintenance and long-term system efficiency. A bead of white caulking was applied around the base of the tub spout to prevent water damage and leakage into the wall, as a gap was discovered behind the spout during inspec
-Upon arrival I found two leaks by the sillcocks in the house. One at the gate valve shutoff in the bathroom cabinet and one n the frost free section of the hot side sillcock of the outdoor shower. Outdoor shower was also damaged and needed to be replumbed. -Stopped leak under the cabinet by tightening the packing nut. Replaced hot side sillcock and replumbed up to tee on outdoor shower. -Added two check valves on the hot and cold side feeds of the shower to prevent backflow between the hot and cold. -Need to return with adapter from the sillcock into the 1/2” pex. -On second visit tech installed adapter -Upon testing sillcock found that the vacuum breaker with faulty. Return visit with a new vacuum breaker or replacement sillcock may be necessary. -Vacuum breaker was replaced and tested. Vacuum breaker was working well with no leaks present at time of repair.
I performed the annual service on the Buderus oil boiler. This included replacing the nozzle, oil filter, and pump strainer. I also brushed and vacuumed the heat exchanger and flue pipe to ensure proper airflow and efficiency. All system safeties were tested and confirmed to be functioning as intended. In addition, I completed a combustion analysis, smoke test, and draft test, all of which showed that the system is operating within the proper parameters. During the inspection, I identified some larger cracks forming in the front refractory board. At this time, they do not pose any immediate concern, but I informed George so we can continue to monitor the condition. We will reassess this area during next year’s service to determine whether any action is necessary. As previously noted by Jeremy, there appears to be a very slow leak originating from the FB-4 filter housing connected to the oil tank. Since our last maintenance visit in January 2023, approximately one inch of oil has coll
