Arrived onsite to investigate no heat in the basement and master bedroom. The home has an oil boiler with an indirect water heater, and the heating zones are controlled by zone valves. Upon arrival, the zone valves for the affected areas were found to be closed. I quickly diagnosed that the zone valves had power but were not opening. With the customer’s approval, I replaced both zone valves and verified proper operation. The system is now working properly at this time.
Installed a mixing valve on the water heater. Set the water heater temperature to 140°F and adjusted the mixing valve to 4.5. Checked the mixing valve for leaks and verified proper hot water temperature. Reviewed system operation with the customer.
We installed a new System 2000 oil boiler, installed new manifolds, and flue pipe. Reconnected the existing indirect water heater to improve reliability, efficiency, and safe operation. Purged all zones clear of air to ensure proper heat flow. Checked boiler safeties. Tested system for proper operation. Had a problem with zone 2 and floor thermostat not holding a call so replaced it with new. Will need to return to give customer a total walkthrough.
Arrived on site to the furnace not heating again. We found that inducer had some water in it and the thermostat was not controlling the heating stages properly. We added a drainage tee in the exhaust piping to allow the inducer to drain even more than before. We then ran a new wire to the thermostat to allow the furnace to go into stage two heating. The control board is supposed to be able to control it with three wires but that did not seem to work so we wired up W2 on the board and thermostat. System seems to be operating properly now. We watched the temperature in the house go from 48-59 during our visit. Thank you for your patience.
Arrived on site to look at a Rinnai heater with error code 12. This error code corresponds with no flame on these heaters. The unit was running when we showed up but we inspected the flame rod and the igniter electrode. Both were showing signs of wear. We were able to clean the flame rod but the electrode needed replacement. Provided an estimate to replace and we had the part on the van. Swapped igniter electrode. Tested operation. System is running properly at this time. Mentioned to Stanley that the flame rod should be replaced but we did not have one at the time. We offered to go to the supply house to get one but he said he will buy it himself. Thank you for your business!
Arrived on site again to try to diagnose issue with furnace not heating. During install when we were converting the gas valve and had to adjust the gas pressure we were experiencing some abnormal things when physically adjusting the valve. We ended up getting the correct pressure eventually but today 1/03/26, the gas valve seems to have stopped working after showing the same symptoms as we experienced on install. I further tested the gas valve and found we were getting the proper voltage at the control board and the inlet pressure was more than enough. However, when the gas valve was supposed to open it would get stuck. This leads me to believe the gas valve is bad and needs to be replaced as we cannot take the valves apart. I reached out to our supplier and we can get a new valve first thing Monday morning 1/05/26. Thank you for your patience.
Arrived on site to figure out why there’s no heat on a new install. Upon inspection, I found that we mixed up the tubing for the condensate when adjusted them for the orientation the furnace was installed. It had created a vacuum and did not allow for proper drainage. Adjusted tubing and furnace drains properly now. Watched system run for about 30minutes with no issues. Thank you for your patience
Customer reported experiencing water hammer when operating the washing machine. At the time of the visit, the customer ran the washing machine; however, the condition could not be reproduced. Additional testing was performed by running a hot water fixture and operating the boiler, and no abnormal noises or water hammer were observed. The system was functioning normally during testing. The customer will provide a video recording if the issue occurs again for further evaluation.
12/29/25 - Arrived on site to replace failing propane furnace. We started by verifying gas and power supply were turned off. We then removed gas piping and capped gas line until we were ready to connect. Removed electrical box. We had to disconnect a lot of the ductwork to be able to remove the old furnace from the crawlspace. We attempted to put the new furnace down into the crawl but found that we will need an extra set of hands in the morning to get it down safely and without damaging the unit. We will return in the morning to continue the installation. 12/31/25 - Arrived on site to finish the install. We installed the venting making sure it was slightly back pitched toward the furnace for proper drainage. We then installed the condensate line making sure to install a trap to allow for proper drainage. We converted the gas valve and manifold to allow for burning of propane gas. Set the gas pressure to what the manufacturer specified. Checked for gas leaks and for CO. No leaks prese
Customers reported no hot water after our visit earlier this week. I identified the valves for the indirect water heater at the boiler manifold were shut off, I opened the supply and purged all air from the return. I confirmed proper circulation of hot water. I informed Austin that it will take a few hours to get up to temperature.
For this job, we responded to a no-water call following a power outage. Upon arrival, we were unable to perform a full well system diagnostic due to the circumstances; however, we were able to conduct a continuity test on the well wiring. During testing, we found that the yellow wire showed no continuity, indicating a break in the wire and confirming an electrical issue as the cause of the no-water condition. We will be providing estimates for replacement of the well pump and associated wiring as needed. Wray Bros. was contacted and is scheduled to come out tomorrow morning; however, they were unable to respond today due to weather conditions.
Responded to a report of a leak at the boiler. Upon arrival, identified a slow, steady drip originating from the return piping flange connection at the boiler. The surrounding area is heavily corroded, and the flange bolts are significantly rusted. The leak is not active or spraying, but is a consistent drip. Options for an attempted repair were discussed, including the associated risks and the likely temporary nature of any repair due to the age of the system, overall condition, and lack of prior maintenance. All critical shutoffs were labeled and identified, including the oil shutoff, water shutoff, and electrical disconnect. After discussion, it was agreed that full system replacement is the most appropriate path forward. Estimates for a replacement oil boiler will be provided. The customers are aware of the current condition of the boiler and were advised to monitor the system closely and notify us immediately if the leak worsens.
