We recently had a service visit from Cody and Chris, and I was incredibly impressed. Cody has always provided outstanding service, and it’s clear he is helping build a team that holds the same high standards. Chris was professional, friendly, and eager to ensure everything was handled perfectly. They worked efficiently together, explained what they were doing, and made sure I understood the options before moving forward. It’s wonderful to see Jerm’s Heating and Plumbing growing while keeping their commitment to exceptional customer care. If you want a team that is skilled, trustworthy, and genuinely cares about their work, this is the company to call!
Overall Experience
Quality
Price
Convenience
Tracey did a great job and got it all done quickly and efficiently
Overall Experience
Quality
Price
Convenience
this job, we came out to inspect a kitchen faucet that was leaking into the cabinet when the water was turned on. After evaluation, we provided multiple estimate options, including replacement with a Kohler faucet, replacement with a Moen faucet, an attempt to replace the cartridge in the existing American Standard faucet in hopes of stopping the leak, and installation of a customer-supplied faucet. The customer requested that all estimates be emailed for review. We will also be taking a water sample and emailing the test results to the customer once they are available.
For this job, we replaced the hot and cold lavatory cartridges in the main floor bathroom as well as in the upstairs master bathroom. We also replaced two Delta 1700 series shower cartridges, one located in the upstairs master bathroom and one in the upstairs guest bathroom. During the work, we identified the source of the leak the customer was experiencing as the tub waste and overflow assembly, which was replaced to resolve the issue. In addition, we installed and securely mounted a new ST12 thermal expansion tank on the main domestic water line. All repairs were completed and the plumbing system was tested to confirm proper operation with no leaks present.
Arrived onsite to investigate a water leak on a Rinnai propane boiler. During our thorough evaluation, we identified the source of the leak as the Hy-Vent inside the boiler. We also noticed water leaking from the vent. With the customer’s approval, we replaced the Hy-Vent. The water leaking from the vent looked like it was condensation and stopped leaking once we ran the system. Verified proper operation; the system is working correctly at this time.
The existing well pressure tank, water filter housing, and water softener were removed due to age, improper operation, and signs of system failure. These components were no longer functioning reliably and required replacement to restore proper water system performance. A new well pressure tank, new water filter housing, and a cabinet-style water softener were professionally installed. The water softener was programmed and calibrated according to the results of a previously collected water sample to ensure optimal treatment performance. Upon completion of installation, the entire water system was thoroughly tested. All components were verified to be operating correctly, with proper pressure, flow, and water treatment function confirmed at the time of service.
Looked at replacing oil boiler and installing indirect water heater
Performed annual maintenance on a Peerless oil boiler. Upon arrival, multiple failed and deteriorated components were identified, including a failed expansion tank, failed Hy-Vents, a suspected failed mixing valve, and several heavily corroded fittings and valves. After removing the boiler jacket panels, significant soot accumulation was found on the insulation and between the boiler sections. A specific source of flue gas leakage could not be identified. The system was installed in 1989 and exhibits extensive signs of age and deterioration. Due to the poor condition of the existing valves and drains, hydronic repairs or component replacements cannot be performed reliably at this time. Based on the overall condition of the system, full boiler replacement is strongly recommended as soon as possible. While the boiler appears to be operating safely at present, the amount of required updates combined with soot accumulation inside the jacket make replacement the only practical long-term op
Arrived on site to diagnose no heat on empire heater. After our initial inspection we found that it was heating well but the fan never turned on. We found that the fan limit control had failed and was not telling the fan to turn on. We jumped it out to verify. Provided an estimate to replace the switch and it was accepted. We grabbed the switch from our local supplier and returned to replace. After we replaced the switch we tested operation. System is working properly.
Upon inspection, the water softener drain was found to be piped incorrectly, causing the trap to siphon and allowing sewer odors and methane gas to enter the home. The improperly installed drain was cut out and removed, and a new drain was installed correctly, including a check valve and proper venting. The system was tested to confirm proper drainage and trap seal, restoring safe and odor-free operation.
Looked at changing heat from boiler to furnace and AC
For this job I met with the homeowner to discuss the cause of the leak originating from the second floor guest bathroom jacuzzi tub. It was last used in early fall which caused the drywall on the kitchen ceiling to bubble and drip. The tub has not been used since, but the ceiling drywall is affected. Some of the widespread facets are dripping from the spout. Estimates for faucet repair/replacement, thermal expansion tank, and for investigating the tub leak will follow. The homeowner is interested in replacing the tub if needed.
Arrived on site to diagnose humming sound coming from boiler. After our initial inspection, the boiler was not making the sound and hadn’t been for a day or two. Customer mentioned it only occurred during the really cold days we had recently. We tested the condensate pump and had Austin listen to the noise and he said it could have probably been that. There was some water on the floor as well but no sign as to where it came from. There were no drip marks or corrosion on the piping or boiler. Pump could have gotten stuck and overflowed. Asked Austin to take a video of the boiler if the noise happens again. If it does happen again when it’s very cold we have a suspicion that the condensate line is freezing outside but as of right now the system is operating properly with no odd sounds.
A piece of the copper water line leaking to the kitchen faucet had sprung a leak in the form of a pin hole. To remedy this issue we turned the main water supply off to the house and cut out the section of affected pipe, Installed a new piece of copper with the necessary fittings and turned the water service back on. New fittings were tested for leaks and kitchen faucet tested for proper operation. Everything functioning and no leaks detected at this time
Performed annual tune-up on a Buderus propane boiler. Cleaned the burner, heat exchanger, igniter, and flame sensor. Inspected safety controls, venting, and overall hydronic system function. Replace failed expansion tank, leaking relief valve and piped relief valve to within 6 inches of the floor. Bubble-tested the gas line and checked carbon monoxide levels—no leaks detected. Verified proper operation; the system is functioning correctly at this time.
For this job, the existing sediment filter was showing signs of wear and reduced performance, which was affecting proper water flow and filtration. The sediment filter was replaced with a new, filter to restore efficient filtration, protect the plumbing system and connected appliances, and improve overall water quality. After installation, the system was tested to verify proper operation and is now functioning as it should.
