Great service from Scott. Totally professional, informative, consultative, detail-oriented, efficient, and easy to work with.
Overall Experience
Quality
Price
Convenience
12/10/25 - Arrived on site to replace failed furnace. We turned off gas supply and electrical to the unit. Removed ductwork connected to furnace and removed the furnace. Cut return in to the new furnace chassis and put it into place. Connected supply and return duct to furnace. Sealed seams with mastic tape. We then wired up new outlet and switch for furnace. We will return in the morning to finish up ductwork and to do startup. 12/11/25 - arrived on site to finish furnace install. We ran ductwork to the return grill that was existing. Finished up gas line, bubble tested to check for leaks. None present. Adjusted gas pressure to around 10” w.c. Fired up furnace and it is operating properly. No CO leaks present. Thank you for your business!
We found that the primary bathroom toilet was unstable at the base and in overall poor condition. We recommended replacing it with a new American Standard Cadet Pro toilet to restore proper function and ensure a secure, long-lasting installation. The existing toilet was removed and properly disposed of. Upon inspection, the toilet flange was found to be deteriorated, which contributed to the rocking at the base. The damaged flange was removed and replaced with a new clam flange securely fastened to the floor. The shutoff valve was tested and confirmed to be operating correctly, so replacement was not necessary. A new American Standard Cadet Pro white ADA-height toilet was installed using new closet bolts, a wax ring, and a new supply line. Per the homeowner’s request, the existing bidet seat was reinstalled. The water supply was restored and the system was tested, confirming proper operation with no leaks. A bead of caulk was applied around the base to enhance stability and improve e
We tightened the packing nuts on both the hot and cold shutoff valves for the downstairs lavatory faucet. After the homeowner replaced the fixture, the shutoff valves had begun leaking from the gaskets. Tightening the packing nuts resolved the issue, and no leaks were present at the time of completion. We removed the P-trap and replaced all gaskets due to corrosion and missing components. New gaskets were installed to ensure a reliable, watertight seal throughout the trap assembly, including a new gasket at the top where one had previously been missing. The sink was filled completely and drained to test for proper operation, and no leaks were observed. For the upstairs sink faucet, we removed the aerator and found the screen partially clogged with mineral buildup, which was restricting water pressure. The aerator was cleaned, reinstalled, and tested, confirming improved flow and pressure. We also cleared the upstairs bathroom pop-up assembly by removing the pop-up, cleaning out all
I am a skilled professional that works for a Jerm's Plumbing, Heating & Air company. I performed annual maintenance on the Airco oil furnace. I replaced the fuel nozzle, oil filter, and pump strainer. I found that the Firematic oil shutoff valve at the tank is not fully closing. I discussed replacing the shutoff valve and updating the oil filter assembly with Beverly; both projects will be addressed after the heating season. I brushed and vacuumed the heat exchanger and flue pipe. I tested and confirmed proper operation of all system safeties and burner components. I inspected and verified correct operation of the blower motor. I performed a combustion test, smoke test, and draft test. I reviewed the life expectancy of the system. While all testable components are operating properly at this time, the unit is over 30 years old and subject to age-related failure. The system is operating properly at this time.
Responded to a report of no heat in the 1st floor bedroom. Dawn explained that this has been a continuous problem since installation, but now it is at its worst with no heat circulating. I confirmed proper operation of all components. I purged the zone and found air in the line that was compromising flow. After the zone was thoroughly purged of air I confirmed proper circulation. In addition to the air bound zone, I also identified that the new thermostat that was recently installed in the first floor bedroom was not operating properly and not successfully sending a call for heat. I also found a loose wire nut connection point that was contributing to the failed call for heat. I installed a new wire nut and reconnected the wire with confirmed contact. After confirming continuity from the board to the thermostat, I confirmed the new thermostat in the first floor bedroom had failed. Dawn and I discussed the individual zones and we concluded that her office space is connected to the base
Arrived on scene to finalize a customer installed mini split system. I performed a nitrogen leak test at 450 psi. No leaks were detected. I evacuated the system, performed a nitrogen purge at 500 microns, and vacuumed the system down to below 100 microns. I performed a rise test and confirmed a stable vacuum. I released the refrigerant charge and placed the system into operation. I confirmed proper operation of the system.
Arrived on site to provide a second opinion on cracked heat exchanger. Upon arrival we started by turning the gas and power back on to the furnace to perform a combustion analysis. Analysis showed high levels of CO in the flue. Almost 200ppm before the blower came on. This is pretty abnormal for a functioning heat exchanger. We turned off the furnace and removed the gas valve to inspect the burners. The burners were very corroded. We scoped the heat exchanger but could not get all the way around the bends. There were no visible cracks but we performed the lighter test. When the blower came on the lighter flame danced around wildly. The combination of higher than normal levels of CO and the dancing flames leads us to believe the heat exchanger is cracked and the furnace should be replaced. Left furnace inoperable by disabling gas valve, turning off the gas, and removing the disconnect switch.
-The existing toilet was aged and no longer flushing properly. We recommend replacement to restore optimal flushing performance and ensure reliable, trouble-free operation. -The old toilet was removed and properly disposed of. The toilet flange was inspected and found to be in good condition. The shutoff valve was leaking past and from packing nut; the internal components were replaced to correct the issue. -A new American Standard Cadet Pro White ADA-height toilet was installed using new toilet bolts, a wax ring, and a toilet supply line. The water was turned on and the system was tested, confirming proper operation with no leaks observed. A bead of caulking was applied around the base of the toilet to enhance stability and facilitate cleaning.
Looked at replacing propane furnace
Our team removed the existing heat pump system, which had failed and was no longer providing reliable heating or cooling performance. In its place, we installed a new single-zone Custom Comfort Hyper-Heat Pump in the same location. This upgrade restored consistent comfort throughout the main living area while significantly improving the system’s energy efficiency and overall performance. As part of the installation, we replaced the existing line sets and installed new CoverGuard protection to ensure long-term durability and a clean, professional appearance. The new system was pressure-tested at 500 PSI with nitrogen for 20 minutes to confirm system integrity, followed by evacuation to a deep vacuum of 110 microns to remove any contaminants or moisture. After verification, the factory refrigerant charge was released, and the system was thoroughly tested in both heating and cooling modes to confirm proper operation and performance. Upon completion, we provided the customer with a detai
