Overall Experience
Quality
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Matt was friendly, knowledgeable and informative. Never a bad experience with Jerm’s.
Overall Experience
Quality
Price
Convenience
The guys that came to home were superb, knowledgeable and ready to work, they did a great job, I will hire them again and recommend them to anyone with plumbing needs.
Overall Experience
Quality
Price
Convenience
Polite, helpful, timely, professional, competent
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
We unhooked C1,C2 on the hydrostat to stop the circulator from running with the zone shut off. Everything is operating as it should. Thermostat was left at 60 degrees and keys were left on the counter at customers request.
For this job, we arrived on site and drained the toilet tank, then removed the tank from the bowl to access the failed tank-to-bowl gasket, which was not sealing properly and causing leakage when the tank was full. The existing gasket was removed and replaced with a new, properly sized tank-to-bowl gasket, and the tank was reset and secured using new hardware as needed. Upon installation, we also found that the flush tower gasket was worn and leaking, so it was replaced as well. After reassembly, the toilet was refilled and thoroughly tested to ensure proper operation, a secure seal, and that no leaks were present. Everything is now functioning as it should.
For this estimate, we provided a detailed evaluation for the complete removal of the existing air injection filtration system that was previously installed for taste and odor treatment. The customer advised that the system has been unplugged and out of service for several years and requested that it be fully removed. The scope of work included isolating the water supply as required, disconnecting and removing the air injection tank, control head, and all associated piping, and reconfiguring the plumbing to properly reconnect the water lines for normal operation. Upon completion, all remaining piping was securely fastened and thoroughly tested to verify proper operation and confirm there were no leaks. The work area was left clean, and disposal of all removed equipment was included, leaving the plumbing system in safe, functional condition.
For this job, we came out to evaluate the existing cast iron piping that will need to be repiped from the upstairs area down to the basement due to its condition and age. The piping was inspected to determine the scope of work and potential routing for the new piping. No repairs were performed at this time. Detailed estimates for the recommended repiping work will be prepared and sent to the customer via email for review and approval.
Arrived on site to inspect electrical smell coming from water heater. It ended up being the outlet and cord from the dryer. We provided a quote to replace the breaker, wire, receptacle and cord to dryer. We tried to set up financing for the job but was unable to get approval today. Dawn will reach out synchrony to find out more information. We will be in touch with more information when we have it. Thank you for your patience!
For this job, we diagnosed a boiler that failed to light during the ignition trial as part of a broiler service visit that included system protection and plumbing upgrades. The heating system was evaluated to confirm proper glycol levels in the heating loop to help prevent future freezing, and the loop was filled and purged as needed to remove trapped air. The boiler was then observed through the full call-for-heat sequence to identify where the ignition failure was occurring. Components inspected and tested included the thermostat signal, control board response, ignition assembly, flame sensor, gas valve operation, safety limits, and gas supply to the unit. Electrical connections and wiring were checked for secure contact and proper voltage. In addition, two new ball valves were installed on the domestic water distribution system to allow the upstairs plumbing to be isolated while maintaining water service to the downstairs living quarters. All connections were properly fitted, secur
For this job, we removed the existing lavatory faucet in the first-floor bathroom and installed a new, properly fitted replacement faucet. The new faucet was securely mounted and connected to the existing water supply lines, ensuring proper alignment and leak-free operation. All connections were thoroughly inspected, and the faucet was tested to confirm correct functionality, proper water flow, and accurate temperature control. All work was completed to current plumbing standards, and the work area was cleaned upon completion.
Responded to a service call for a Rheem hybrid water heater that had disabled itself and was reported to be emitting a burnt odor. Upon arrival, line voltage was verified at the unit, and the system was checked for stored or cleared error codes. Proper voltage was confirmed to both heating elements. A full visual inspection of all wiring was performed, with no signs of burnt, damaged, or shorted connections found. All thermistors were tested and confirmed to be operating within proper specifications. Rheem technical support was contacted to review findings and testing results. Based on confirmed diagnostics, Rheem determined there is an internal fault within the control board that cannot be visually inspected or field-tested. Rheem is shipping a replacement control board directly to the customer. A return visit will be required to install the new control board once it arrives. The system was installed in July 2025, and all work and parts are covered under manufacturer warranty.
For this job, we responded to a report of no hot water at the faucets. Upon inspection, we found that the Taco leak detector was in the shut-off position and had not been turned back on. We manually overrode the valve and restored it to the open position, allowing water flow to resume. After resetting the system, hot water was present and the system was operating as it should. There was no visible water around the sensor at the time of service, so the cause of the shut-off could not be determined. At this time, the water temperature is up to normal operating range and functioning properly. We will be providing detailed estimates via email, including an estimate for further water heater diagnostics should the unit fail to heat properly in the future.
For this service call, the homeowner expressed concerns about a possible shower leak and low water level in the toilet bowl. Upon inspection, the toilet bowl fill level was found to be normal and functioning properly, with any excess water draining correctly through the trap. The shower was tested and inspected from the basement with no leaks observed; the brief dripping after use was determined to be residual water draining from the showerhead. Additionally, the main water shutoff valve was located and its location explained to the homeowner.
Homeowner had water leak coming from the ceiling beneath her bathroom. After our thorough evaluation we discovered there was nickel sized hole in the “shoe” of her bathtubs waste and overflow and her shower valve has a slow drip due to failed cartridges. We replaced the waste and overflow to restore proper leak free drainage. We ordered a new finish kit with cartridges for her shower to stop the dripping spout and improve appearance of the shower 12/19/25 Service was performed to complete repairs from a previous visit by installing new three-handle shower trim and internal components that had been ordered. Upon arrival, the existing shower handles, hardware, and cartridges were removed. New handles, hardware, and cartridges were installed and properly secured. After installation, the shower was tested for proper operation and inspected for leaks. All components operated as intended, and no leaks were observed at the time of service. The system was left in proper working order upon c
For this job, the new dishwasher was installed and the existing drainage and water supply lines were reworked to properly accommodate the new sink location. This included modifying and extending the drain piping as needed, adjusting the water lines for proper alignment, and securely connecting both the sink and dishwasher to the plumbing system. All connections were properly supported, sealed, and thoroughly tested to ensure leak-free operation and correct drainage. All work was completed in accordance with current plumbing standards, providing safe, reliable, and long-term performance customer is now apart of the Jerm’s Home Care Club.
The customer reported that during basement renovations, several wires may have been damaged, resulting in the boiler not operating properly. Upon inspection, one control wire was found disconnected and no longer leading to the boiler. Using a multimeter, the wire was traced and confirmed to be the thermostat circuit. The wire was reconnected at the boiler, and the affected zone was tested and verified to be operating correctly. For the additional zone, diagnostics showed that the thermostat was not calling for heat. The customer plans to purchase and install a replacement thermostat, at which time that zone should resume normal operation. At the completion of service, the system was operational and functioning as designed.
Water temperature was fluctuating from very hot to warm, the tub spout wasn’t properly sealing and the home lacked a reliable whole house shut off. So we replaced the tub spout, installed a mixing valve with checks, and installed a new ball valve on the main supply. All work was tested for proper function and no leaks
Performed annual maintenance on the Thermo Pride oil furnace. Replaced the nozzle, oil filter, and pump strainer. Brushed and vacuumed the heat exchanger and flue pipe. Tested and verified proper operation of all system safeties and burner components. Found the jet line to be over-tightened and not seating correctly on the J-tube assembly. With approval, replaced the jet line. Performed combustion, smoke, and draft testing. The system is operating properly at this time. Discussed with Brianna the need to replace the uncoated oil line from the tank to the furnace, as well as updating the oil filter and replacing the leaking Fireomatic safety shutoff. Estimates for this work will be provided.