We were contacted for an emergency “no heat” concern reported by the homeowner’s friend who is caring for the property while they are away on vacation. Upon arrival, the home was found to be at a significantly reduced temperature. Inspection of the 12-year-old wall-hung boiler indicated no visible history of routine service or maintenance. The unit was displaying multiple fault codes at the time of evaluation. Considering the age of the equipment, the active fault codes, and the apparent lack of prior maintenance, it appears the boiler may be nearing the end of its expected service life and replacement may be necessary. A senior technician will return during normal business hours to complete a thorough diagnostic evaluation to confirm the condition of the system and provide appropriate recommendations. In the meantime, temporary space heaters will be utilized to help maintain interior temperature, and the tenants—who reside in a separate building on the same property—will ensure the p
