Arrived onsite and was shown to the basment where they told me the sump pump room had a burning smell and the breaker tripped for that circuit. I completed an investigation into the problem and found quickly that the sump pump is bad and causing the breaker to trip. Upon opening the panel i also noticed a lack of whole home surge protection, as well as the breaker for that circuit 25, was burnt from the sump pump. I cut the wire back to fresh, replaced the breaker with a new qo 15 amp breaker and then installed the whole home surge protection as well. Everything is tested and verified working, they have a plumber on the way and the sump pump is currently unplugged because the motor is burnt up.