My garage door opener decided it was a great time to pretend it was a strobe light, not a garage door opener. After a quick bit of diagnosis, I determined the control board was probably shot. It took me most of the week to get to a point where I could look for someone to fix it. I had several days where I had to get out of my car in the rain to close the door to leave or open it to get in from work manually. Finally, I started my vacation. It was Friday. I did a search online and ended up finding this company. They scheduled with me and on Saturday the gentleman came out and took a look at what I had, and asked about what I wanted. He plugged in the opener I had removed the power from (since it would not stop flashing/clicking rapidly) and it did the light show for him. He unplugged it and agreed that I was correct that it was fried. He wrote up two quotes. One to supply the type of opener I wanted with what he had with him, and one to install one I acquired. The opener brand this company carries is LiftMaster, which is a higher-end brand. It would have been a LOT more expensive than what I was looking to pay for the same functionality on a Chamberlain, which is the mid-range of the same manufacturer. I decided to go get my own and we rescheduled for the next available appointment to put it in. The tech that gave me the original quote got sick, so they sent out a different technician. That tech also didn't have all the parts to finish the work for quote that I had agreed to, so he had to come back the next day to finish the installation and tune up that I had agreed to pay for. They took around half down when I agreed to the quote and they got the remainder after it was finished. I do have to say, they communicate... a lot. I was called before each appointment to have the dispatcher tell me when the gent was arriving, I was called by the person coming to tell me when they would arrive. I was texted with the gent that was coming out's picture. I was emailed both the quote, and the payments, and the survey I am currently filling out. It's a bit much, but it isn't overbearing to the point that it really annoyed me. I would say that if I were at work and having someone else at home to handle the incoming tech, and they kept calling as much as they did, it might be awkward for those who aren't supposed to take that many phone calls at work.
