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They were professional starting with nice young woman that answers the phone to the technician that came out, Shane. Everything was easy - scheduling, prompt arrival, fair price and good job done. Everything you want from a plumber.
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Carl Robinson came to my property and I told him the issue and he told me how to fix it as it was a very quick easy fix and I just needed to know what to do. I was then able to fix the issue on my own. I really appreciate their honesty and will be using them for any future needs.
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This was final phase of three bathroom fixture replacements. All of the work has been done thoroughly & correctly and the plumbers kept me informed and answered any questions I had. All plumbers who worked on my job were professional, pleasant and really cared about their work. I highly recommend John The Plumber.
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James was very knowledgeable and explained what needed to be done to replace the 40 year old shower and Roman tub faucets. He and his coworker performed all of the repairs and cleaned up thoroughly. I am very impressed!
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Shane was very professional and I was very pleased with his performance and time fixing my sink issue. Very happy with the results!
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Kim was Super friendly,I'm very happy with the work and the customer service. Kim was clear about what needed to be done and how much it will cost. Completed the job in a timely manner.Also cleaned the area and took all trash with him. Thanks!
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on time efficient friendly and explained to my understanding
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Very knowledgeable and explained everything in great detail.
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Very professional services. Nice people to easy to stylish communication.
Response from John the Plumber:
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Shane is a top notch professional! he sent me before and after pictures of the issue and he did such a great and professional job. I especially like how he kept me informed every step of the way. he’s an asset to this company, and the price was very reasonable. I would highly recommend. Thank you so much, Shane and John the plumber!!!
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Upon arrival, customer informed me that is told it was constantly running so we turned the water off from the angle, stop and self diagnosed that he needed a new flush valve. I advised customer that I would have to run a diagnostic to find out what the lasting issue is. I turned the water back on and diagnose that the kholer flush canister. was compromised in the rubber gasket was loose. I informed customer that we can replace the canister however it is extremely recommended that we do the entire minor rebuild of the tank because John the plumber is taking liability for it the tank accessories since we are working in it. Customer understood and agreed to move forward with the minor. I replaced the Kohler flush canister and provided a wolverine grass. The plumber sponsored filled valve. Customer said he used to be a contractor and handles most of the stuff around his house on his own. The plumber did install their water heater and the main valve. I asked customer if you wanted me to per
Upon arrival we greeted the customer and began working. After work was complete, we ensured our connections were leak free and our installations were operational and made sure hot water was present before we left
Upon arrival I was shown to a leaking water heater. For tonight the customer just wanted the water to stop. So estimates were signed to drain and remove the water heater and cap the pressure lines. After the work was complete, I turned the water back on to check for leaks and none are present. The estimate to replace the water heater was signed and she put down a deposit of $1150 towards it to be done no later than Monday. She’s available between 12-4 on Monday
Upon arrival customer had a toilet overflowing from tank. We suggested replacing toilet due to age of old toilet. Upon pulling toilet the toilet flange was too high to install new unit. We then replaced toilet flange. Emergency stop to toilet was also outdated and we changed to a 1/4 turn with a new supply line. Further inspection main water shut off was old style gate valve and needed to be updated to a 1/4 turn ball valve. Water heater is 5 years old and almost out of warranty and also not placed in pan at same level of home. Kitchen faucet as well as emergency stops need to be updated Lavatory faucet, drain, and emergency stops will need to be updated Estimates provided for repairs Thank you for calling John The Plumber -Shane
Upon arrival customer had a toilet leaking from tank to bowl to not provide a powerful flush. Toilet needed a minor rebuild. Angle stop was recently updated to a 1/4 turn shut off so we went ahead and installed a new flapper as well as fill valve. We also changed out supply line to toilet from angle stop. Toilet is now operating as it should. Customer is a tenant and did not want to stress land lord out about future repairs. We did however have a recommendation to replace the main water shut off in unit, and water heater is 8 years old and out of manufacture warranty with an old style gate valve. Estimates provided for updates Thank you for calling John The Plumber -Shane
Upon arrival customer had questions regarding her drain. We tested drain and it seems to operate as it should. We also located main water shut off for her and recommended her to take enclosure away from water heater in case of emergency. We did provide an estimate for snaking shower drain customer declined at this time. Thank you for calling JohnThe Plumber -Shane
Upon arrival, customer showed me both toilets in home that needed to be repaired. Gave customer option to install new customer supplied toilets Customer agreed At this time, both customer supplied toilets are installed and working correctly Customer has one year warranty on toilet flanges and supply lines No warranty on customer supplied toilets
Upon arrival I was shown to a disconnected shower handle. I was informed that the customer knew how to resolve the issue and had his tools ready. I offered to watch to make sure it went well and advised that if I had to jump in it would be a charge. The end result was that he was able to reinstall the shower handle and it’s operating well. I offered a home evaluation and the main valve, water heater and the plumbing in the home is in good standing
Upon arrival, customer showed me two toilets that need to be repaired. Gave customer options to pull and reset and repair or install two owner supply toilets. Customer agreed on buying toilets for me to return later today to install.
BAY A - CCN: 5Y85-Z3HX - SERIAL # 2567492 BAY C - CCN: 6X86-J3BC - SERIAL # 1146087 BAY D - CCN: 2C32-H2UM - SERIAL # 2587240 BAY E - CCN : 3M65-A3AU - SERIAL # 2554194 BAY G - CCN: T88-E9VB - SERIAL # 2567491 DUE IN BSI 07/07 YEARLY
This unit is under construction at the time so I submitted an estimate to do plumbing work for two bathrooms and kitchen. customer understands that he has 24 hours to commit to estimate or 15% discount is taken off of estimate.
This is a recall from previous snake services. Customer stated that periodically the toilet would back up. During my investigation, I had both bathrooms running all fixtures at the same time with no back up. I proceeded to camera existing vent line through roof with no obstructions. The existing main vent line for the master bath is a 2 inch cast-iron pipe, which could periodically restrict airflow for proper drain drainage. This line should be 3 inch. At this time, main sewer cleanout could not be located and homeowner does not know where it is. After our conversation on the phone, he stated that he is OK if everything is flushing fine at the moment.
Upon arrival I was shown to a leaking heater supply hose. The water heater was 29 years old and the customer and I agreed that the entire heater should be replaced and the estimate was signed. After installation I checked for leaks and none were present and checked the heating element to make sure it was working and they have hot water
Upon arrival, customer showed me stains on wood floor that have not changed in months gave customer option to perform a leak search Customer stated that there has been no water coming up out of wood floors or drywall and would only like estimate at this time Upon inspection found all wood floors, completely dry no water underneath or squishiness to floor without opening up walls cannot determine if there are any leaks occurring at this time I determine that the damaged wood is from past water, leaks from tub and water heater that were repaired If any water occurs or floors, get worse, customer will call to have a leak search performed
Upon arrival I arrived to the tub that wasn’t draining. After confirming it wasn’t a main line stoppage an estimate was agreed on to clear the stoppage with the drill snake through the tub drain. After clearing it I pulled back the snake and it had a clump of hair on it which is what the obstruction was. Tested the tub and it is draining perfectly.