Overall Experience
Quality
Price
Convenience
Great service from! Professional, punctual, and efficient. Fixed the issue quickly and left everything clean. Highly recommend!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Response from John the Plumber:
Thank you for your feedback. Our team is very thankful.
Overall Experience
Quality
Price
Convenience
Very thorough and was very knowledgeable. Explained everything so anyone could understand.
Overall Experience
Quality
Price
Convenience
Great communication. Excellent work!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Great tech, has a great personality, Fix our problems and suggested some good ideas for improvement
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Jason and Johnathan were great. Very professional and efficient.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
We have been using John the plumber for 25 plus years and always have the best experience
Overall Experience
Quality
Price
Convenience
Same day call, which in itself is surprising! Came out, assessed the problem quickly and we were all set. Highly recommend!
Response from John the Plumber:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Overall Experience
Quality
Price
Convenience
We are always very pleased with the service and that’s why we continue to rely on John the plumber Thank you
Overall Experience
Quality
Price
Convenience
Good work, prompt, cared about me the client and wanted to make sure that I was happy with the completed service and asked if there was anything else that I wanted checked. Have always had a Great experience when I used John the Plumber. Highly recommend. Always a pleasure when we used John the Plumber. All the employees I have dealt with were Great and caring.
Overall Experience
Quality
Price
Convenience
Drain Preparation for Inspection: Entrusted is scheduling a drain inspection for the existing master shower drain. In preparation, I have installed a new flange plate and connected the new drain to the existing flange to ensure proper fitment and alignment for the upcoming inspection. Notified Harry at Entrusted inspection can be scheduled.
Upon arrival John, the plumber will disconnect the exposed union and cap off the backyard grill for the natural gas line. Customer was driving so she could not give me credit card over the phone but insured me to send the payment link and she will pay. She is a previous customer.
Shower Pan Preparation – Site Visit Summary *During the site visit, I took detailed pictures and measurements in preparation for the upcoming work on the shower pan. Scope of Work: *Documented current site conditions with photos and measurements. *This prep work is required for Entrusted to return and pour concrete, which will be used to build up the floor height in preparation for the installation of the new shower pan. Next Steps: *Awaiting scheduled return visit for concrete pour and continuation of shower pan installation.
Came out to unit to replace shower pan as scheduled. After removing the old drain we inspected the drain and found the existing 2” copper P-trap was in bad shape and needed to be replaced to meet code and drain properly. The trap is located in the ceiling of the unit below. We were not given permission by the homeowner to access the unit underneath, so the P-trap replacement could not be done at this time. Work will need to go through the building association to get access to the lower unit. Shower pan installation is on hold until access is approved and the trap can be replaced. Contacted Harry from Entrusted to notify he would have to contact association to follow up up on rescheduling of shower pan.
Job details: Technician came out back in April to install a water heater underneath the kitchen counter. In order to access the unit technician had to remove the dishwasher. In the removal of the dishwasher technician forgot to hook up the dishwasher line. Technician hooked up the dishwasher line, and now the dishwasher is functioning properly.
Upon arrival to the location, I met with Steve who also works on the property. He told me the door was opened, so I could just go upstairs. When I got upstairs, I called Ernie to make him aware I was on site and to shut water off to change the toilets shut off valve. Moreover, I got the old toilet out and new one in. I made sure to clean area and got Ernie to turn water back on, i flushed numerous times to assure no leaks on new toilet. Hence, I caulked around the base afterwards and all is well at the moment. Tech will furnish and install (2) 8 inch widespread chrome faucet (basement bathroom) Tech will cap off bidet and dispose of bidet. Kohler Santa Rosa 1-Piece Elongated Toilet ****BISCUIT****, Seat Included REPLACING AN OLDER TOILET TO A NEWER WATER SAVING TOILET IS GOOD FOR THE ENVIROMENT AND YOUR WALLET. Replace 2 Emergency Stop and 2 Supply line. 1 year part and labor warranty.
Upon arrival to the location, I met with Ernie, who took me downstairs to the first bathroom, where we were changing out the faucet. He then shut the water off to that side of the house. The faucet was so old and corroded that I had to cut it out. I cleaned up the area and got new faucet in position. Then I went upstairs to the main level and changed out the other faucet. Furthermore, the bidet was on the top floor, once I got it removed I hauled it down and came back and capped off the supply line stubs. I called Ernie to turn the water back on but he was briefly out. I waited a few minutes for his arrival and sure it enough, he called me while turning the valve on. Everything was good, No leaks were detected. I did a walk through with Ernie, and we went through everything. The last thing to do is change the toilet and emergency valve where we removed the bidet. Hence, water is fully on to that side of the house and all is working accordingly at the moment. *** need to return for t
Upon arrival to the location, we met with Ernie who was on the property dealing with the landscape people. He gave me the ok to shut the water off to that side of the house and install the shut off valves for the new faucet. He also showed me some more work in the upstairs bathrooms. One of the bathrooms, needs a new toilet and they’re getting rid of the bidet. Furthermore, There’s another faucet in the master bathroom that’s not working at all. There was also a blockage in one of the kitchen sinks that was back to back with a half bath that was also clogged. Moreover, we did the valves today and cleared the stoppage. We will return when we get parts next week for the remaining work. (2) Single Emergency Stop Replacement. EVENTUALLY EMERGENCY STOPS WEAR OUT AND STOP WORKING OR START DRIPPING. IF ONE ISN'T WORKING OR DRIPPING AND THE REST ARE THE SAME AGE YOU SHOULD HAVE YOUR TECHNICIAN CHECK THE OTHERS AND POSSIBLY REPLACE. UWARNING: MUST REPLACE THE SUPPLY LINE ASSOCIATED WITH TH
This was an emergency call from Brad. The Moen flow logic that he installed today needed to be automatic reset. The flow logic that was closest to Ernie’s desk down in the basement was the one malfunctioning. I used the tool that came with the flow logic to manually override the system, so the valves are consistently on.. I verified three different sinks with the customer that water is on throughout the house
Upon arrival to the location, I met with Ernie who was ready for us, I went with him across the street to shut the water off at the backflow. The back flows weren’t marked so after we figured out the correct one, we drained the first riser and began making our connections. Once we had everything in place, we pressed and made sure it was secured. We repeated the same thing on the other. Furthermore, I called Ernie to go turn water back on while I was on the phone to advise what was happening. In addition, no leaks were detected on both valves once backflow was fully opened. In conclusion, I hooked up the electrical and briefly explained the functions to Ernie. He has all the booklets to further investigate. Hence, he also showed me another faucet and toilet he wants replaced, asked if I could send him an estimate for that as well. In conclusion, I collected payment and all is well at the moment. *need to return in 30 days to check system per manual* This is a complete FloLogic Syst
Upon arrival to the location, we called Ernie who asked for my number to send me a photo and explain what he thinks he needs. Moreover, Ernie sent us a photo of a whole home leak detection device system that the insurance company is making them install. He did mention he’s not sure on exactly what system but we explained to him that will figure it out once we take a look around. He gave us instructions on who to meet on the property to give us a tour. Shortly after, one of the property caretakers showed us around to both water service pipes which is a 2” line on both sides of the home. We also went to see the meter across the street. Furthermore, they just wanted to see estimates for now. I told them I’ll do some research and send over the option. Will include 3/4 ball valve replacement.
Entrusted project manager reached out to John The Plumber for a shower pan replacement estimate. When we arrived we were greeted by the tenant and were shown the master bath shower, we proceeded to take multiple thorough photos of the shower. An estimate for the scope of work was sent to the home owner since we were unable to reach her via phone.
Upon arrival customer brought us to the bathroom where the toilet is corroded. We recommended replacing the toilet and the main valves as well. We provided estimates for all items listed and sent to customer.
Apt 4-3 arrived at customers location had customer on file on the phone with federal bank. We knocked on the door. She went in to saying that she’s gonna call the police. She didn’t call. No one get off her property. Try to provide our gentleman‘s information to calm her down and she insisted she was gonna call the police so no work was performed have to charge emergency call 250 as well as customer wanted me to put a note on the ladies front door. See pictures. Try payment three times each time customer hangs up. I have to call him from multiple different numbers for him to answer. Everything was done over the phone never met customer.
Upon arrival, customer showed me toilet she would like replaced With owner supplied toilet At this time, new toilet is installed Customer has one year warranty on emergency shut off and wax ring with supply line