Kim very professional. Did not hire John the Plumber due to their pricing.
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Shane was very thorough and he explained all of my options.
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Lin Deveau and his assistant were able to show up earlier than originally planned which certainly made it less stressful. They promptly replaced the two leaking water supply valves to our washer, thereby cutting the household water shutoff time to a minimum. This is the 2nd time I have used John the Plumber and will again. They are reliable, prompt and reasonably priced.
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Vince arrived at designated time and ready with our preordered shower head to install - We liked his friendly attitude and appreciated his knowledge with all plumbing challenges - We added a couple of small jobs and he helped us out!!
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River was terrific -Very professional and made absolutely sure that our problem was solved! Barry was working with him also and he was also very professional, too . If we have any other plumbing problems---Would ask for River again!!! The office staff were very helpful setting up the same day appointment and followed up with us also.
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Jason was a breath of fresh air, I’m showing my age when I say we’ve had the pleasure of meeting all the brothers that own this company over the years. As they’ve grow we haven’t had to see them much-thankfully we’ve had standard issues of changing out toilets, faucets, hot water tank, etc. They are the only plumber we’ve ever called to our home. We learned early on (and they proved over the years- time and time again) integrity, knowledge and excellent customer service is what they provide. They only hire knowledgeable and courteous employees, ensuring their customers experiences are always exemplary. Jason is no exception, his kind understanding and handling of our “dilemma “ was once again a breath of fresh air in today’s world and the sea of unscrupulous and overpriced contractor's. Thank you for your many years of excellent service!
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Total job well done - pre-sales phone call was informative, visit by Vinnie was well defined and installation by Vinnie was perfect;
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We met with the homeowner today and replaced the existing 38-gallon water heater with a new 38-gallon water heater. As part of the installation, we: • Replaced the drain pan • Replaced the water heater valve • Upgraded the electrical connections to code The water heater is functioning properly and is ready for inspection. Please note, an A/C technician previously removed the A/C cooling tower lines. The homeowner will need to contact the technician or company that originally removed the lines to have them reinstalled. We tested our work, and no leaks were observed. The water heater is operating as expected. Warranty: Six-year warranty on the water heater. No other recommendations at this time.
Upon arrival informed me that he received my estimate via email but he maybe had a misunderstanding. Customer did not think the price was real. I previously mentioned it would be round the 1000 mark. Customer tub valve doesn’t match the trim. Trim is a lift lever installed on a chateau valve. Customer bought a delta valve but was appalled at the pricing. I advised him the pricing afforded to him was at a huge discount. I also provided an estimate for just cartridge replacement. He shook my hand and said, “sorry Kim I can’t pay that..” Customer said he will have to shop it around. Customer politely declined for any further estimates.
Upon arrival customer informed me that he had a leaking garbage disposal. There were washer and dryer installers there at the time. Customer supplied his own garbage disposal. I properly removed the disposal and replaced the strainer assembly. Customer disposal was then reinstalled and tested for leaks. Ran 3 drop test and no leaks. Customer also has a master bathroom tub valve that is leaking. The trim was the wrong trim for the valve. I advised customer my best recommendation to him would be to change the tub valve so that the trim matches the valve. Customer said he will go to Lowe’s and pick one out and call for me to install it.
We replaced the homeowner’s existing Insinkerator with a new unit provided by John the Plumber. After installation, we tested the system and no leaks were observed. The reverse osmosis filter needs to be changed, and the homeowner will have Culligan handle the filter replacement. The system was left connected. We did not touch the filters due to the shutoff being controlled by a needle valve. Instead, we shut off the water from the main valve located in the water heater closet. While on site, we inspected the water heater and recommended replacement. The homeowner signed the quote, and we will schedule the replacement once the permit is ready. We also replaced all four faucet cartridges, and the faucets are now functioning properly. The toilet in the hall bathroom was reset under warranty. No further recommendations at this time. We will follow up to schedule the water heater installation once the permit is finalized.
Upon arrival customer had ordered parts for 3 Toto toilets. We installed one handle and provided ordered parts for customer. The customer is keeping the other provided parts for backup. Handle was tested and is working properly. Thank you for calling John The Plumber -Shane
Customer had stoppage on whole apartment pulled toilet and ran snake 2 times and then camera the line and found some tar like substance in the line also snake from the clean in the garage 3 times to better access the tar like substance got a lot of the substance out of the line. To fully remove the tar like substance the line must be jetted. All bathrooms and sinks are running good but i was not able to remove all of the tar like substance with the snake. No warranty on stoppages
Upon arrival customer had a toilet that was constantly running. She mentioned that the toilets were just freshly rebuilt within the past year. Given that information we further inspected all 3 Toto toilets to find all sets of rebuilt parts were recently added and are in working order, just out of adjustment. On the one toilet the chain had to be adjust to have proper seal to flush valve. On the other toilet the fill valve hose had become disconnected. Customer wanted 3 flush valve seals ordered as well as 4 toto toilet handles ordered. When parts come in we will deliver and install one handle for customer as this job was sold on todays visit. Thank you for calling JohnThe Plumber -Shane
Service Summary: Met with the homeowner today regarding multiple plumbing concerns. ⸻ Findings & Observations: 1. Kitchen Sink Leak • Leak was reported under the kitchen sink. • Upon inspection, the leak was found to be coming from the InSinkErator Insta-Hot unit itself. • Homeowner was advised not to use the unit until it is replaced. 2. Bathroom Lavatory Faucet Leak • Homeowner also reported leaking from a bathroom lavatory faucet. • Leak was observed to be coming from the cartridge within the faucet. • Both hot and cold cartridges will be replaced for two faucets. ⸻ Next Steps: • Order: • (1) InSinkErator Insta-Hot replacement unit • (2) Sets of hot and cold cartridges for the bathroom faucets • Schedule homeowner for a combined service visit once all parts arrive. ⸻ Additional Notes: • No other recommendations at this time. • Scheduling will occur promptly upon receipt of all required parts.
Upon arrival customer showed us water heater and said she was interested in just an estimate today. After inspecting water heater I noticed it was 10 years of age with a gate valve emergency shutoff. I wrote up an estimate for replacing the water heater, gate valve, and electrical whip with switch. I presented it to the customer made sure I had the correct email to send the estimate to. The customer also showed me her washer box and was looking for an estimate to replace Estimates provided Thank you for calling JohnThePlumber. ~Shane
Upon arrival I was shown to two running toilets. The emergency shutoff valves were also seized and I informed the customer. An estimate to replace both emergency shutoff valves and do two minor rebuilds were agreed on and after the work was done I tested my connections for leaks and none were present and I flushed both toilets multiple times to ensure they were operating properly and no longer running. Highly recommend replacing the water heater due to age and since they are on the 11th floor and this can be a serious problem if the heater rusts out on the bottom and leaks down and creates and flood
Customer agreed to drain and water line install. Upon arrival we started with the cast iron drain tie in. We used a ratchet cutter to sever the 3” pipe enough to fit a 3x2 San tee. Used a transistion band to transfer to 2” PVC. Installed a 2” P trap for drain as well. We also cut in a 3/4x1/2” water line from the shower line in the unit behind the wall. We ran 1/2 line and stubbed out with shark bite. Also supplied support for ptrap in wall. Tested drain multiple times and turned water back on. No leaks. Customer satisfied.
Upon arrival I was shown to the powder bathroom toilet that was running. I removed and replaced the fill valve, flapper and supply tube. I tested and toilet is working properly. I also provided an estimate for a new water heater in power bathroom closet.
Customer is in North Carolina and has tenant in the unit for three months out of the year. Tenant says hot water heater continues to trip the breaker. Heater installed is an N-120 Titan tankless. Heater has a safety shutoff switch. Customer thinks the issue is in the heater itself. I recommended that we replace the switch and the heater. He told me that he doesn’t need to replace the switch. I gave him a price for the heater alone and the gentlemen told me that he paid 250 to replace the heater two times prior from John the Plumber. I explained to him that prices have changed and he said that he thinks that he won’t be able to do that price. He said a plumber came out last time and only took 20 mins to replace. I explained we do not charge by the hour. We charge for the efficiency, quickness, knowledge, and professionalism you get with John the plumber. customer said he will talk to his partner but he most likely will not do it.
Customer need ice machine installed on third floor of West building. We previously explored options in December however the scope of work was undetermined bc the wall needed to be opened. When we arrived today the wall was open. I advised customer that we would need to cut into 3” main waste stack with a 3x2 sanitary tee and run a waste arm approximately 4’ to the ice machine. We would also need to bring the water line over with a 3/4”x1/2” tee and stub out. 3/8 angle stop will be provided. Customer will provide a pump for ice bin drain to reach height of sanitary line. Condensation line will be a gravity pitch. Complete install approximately 3-4 hours. NO PERMITS INVOLVED PER CUSTOMER REQUEST. customer will be responsible for closing wall.
Upon arrival to the location, I met with homeowner isa who came downstairs to open the front door for us to the building. When we got upstairs she began explaining how they’ve been at the place for some time and they’ve changed all the appliances and noticed lack of water pressure in the kitchen faucet. Moreover, One of the bathroom faucets also is lacking hot water. The bathroom faucet was existing to the unit when they moved in and they’ve replaced the kitchen faucet 3 years ago. They also wanted us to check the emergency shut off valves. I offered to evaluate the entire system, which I did and brought up to her attention what was concerning. Furthermore, The water heater is 12 years old, the majority of the emergency shut offs are frozen and her faucets aren’t working properly. In addition, I asked isa and her husband for a few minutes to build some solutions for all that was discussed. When I got back, we went over everything, isa found the numbers a little pricey, but they’re lean