Kim very professional. Did not hire John the Plumber due to their pricing.
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Shane was very thorough and he explained all of my options.
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Lin Deveau and his assistant were able to show up earlier than originally planned which certainly made it less stressful. They promptly replaced the two leaking water supply valves to our washer, thereby cutting the household water shutoff time to a minimum. This is the 2nd time I have used John the Plumber and will again. They are reliable, prompt and reasonably priced.
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Vince arrived at designated time and ready with our preordered shower head to install - We liked his friendly attitude and appreciated his knowledge with all plumbing challenges - We added a couple of small jobs and he helped us out!!
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River was terrific -Very professional and made absolutely sure that our problem was solved! Barry was working with him also and he was also very professional, too . If we have any other plumbing problems---Would ask for River again!!! The office staff were very helpful setting up the same day appointment and followed up with us also.
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Jason was a breath of fresh air, I’m showing my age when I say we’ve had the pleasure of meeting all the brothers that own this company over the years. As they’ve grow we haven’t had to see them much-thankfully we’ve had standard issues of changing out toilets, faucets, hot water tank, etc. They are the only plumber we’ve ever called to our home. We learned early on (and they proved over the years- time and time again) integrity, knowledge and excellent customer service is what they provide. They only hire knowledgeable and courteous employees, ensuring their customers experiences are always exemplary. Jason is no exception, his kind understanding and handling of our “dilemma “ was once again a breath of fresh air in today’s world and the sea of unscrupulous and overpriced contractor's. Thank you for your many years of excellent service!
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Total job well done - pre-sales phone call was informative, visit by Vinnie was well defined and installation by Vinnie was perfect;
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Responded to service call for damaged hose bib at rental property. Upon inspection, found a fractured ½” Type L copper supply line feeding the existing hose bib. Isolated water supply and performed precision sweating out of damaged copper section. Fabricated and installed new ½” Type L copper pipe with sweat connections using lead-free solder and flux. Upgraded and installed a new anti-siphon hose bib to meet code compliance and prevent future leaks. Pressurized system and conducted thorough leak check at all solder joints and hose bib connection. Verified full operational function with no signs of leakage or pressure loss. Jobsite cleaned and secured.
This option includes Upon arrival, customer showed me water heater that was no longer working Gave customer option to install new water heater with electrical disconnect, switch and taco automatic water shut off Customer agreed At this time, everything is installed and working correctly If customer is unable to pay through the phone office, will call in morning to collect payment Customer has six year warranty parts and labor with water heater One year warranty on emergency shut off valve One year warranty on taco automatic water shut off
Upon arrival customer informed me that he inquiries regarding his hat water heater. Customer was interested in replacing the current heater because he just purchased the unit and wants to bring the heater up to par. Customer has a tankless titan water heater currently. Customer breaker size is only a double pole 30 amp breaker. I originally built an estimate for an RTEX 13 however after verifying with Darrin I had to inform customer that a tankless will not work with the ampage size he is currently provided. Customer lives in a condo and the breaker is maxed. I explained to the customer that he has two options. The first option is to install a 50 gallon tanked heater with a booster, or the second option would be to downgrade in breaker size to a double pole 25 to meet the amperage and code requirements for the install. Customer had an electrician in the unit when I first arrived, however the electrician was gone when I went back to the unit. After making the adjustment to the estimate
Job details: Technician removed old two piece toilet located in customers master bathroom. Technician then proceeded to install a new Toto drake toilet with an TOTO S7A Washlet Elongated Bidet Toilet Seat. Wax ring, toilet bolts, angle, stop, and toilet supply line were also installed. After toilet was installed and up and running customer decided to replace the 1 inch main valve for the entire home for a gate valve. Water was restored to the home after main valve was replaced toilet is operational with no issues.
Tenant called requesting plumber to come out for a leaking toilet and faulty kitchen faucet. When we arrived we were greeted by tenant Janet and she proceeded with walking us through the the unit and pointed out what is needed to get done. After providing estimate to her she called landlord since she wants to know if she will pay her the cost before she pays for the scope of work to be done , but after several attempts we were unable to reach landlord on the phone. Will follow up through the day.
Removed pavers to dig under foundation to locate leak in hot water line. Replaced section of 1/2” copper that had split Repair 3” fernco that had a hole eaten thru leaking
We met with the homeowner today regarding visible water spots throughout the kitchen floor. The homeowner mentioned that the water has been shut off for an extended period due to this issue. After our assessment, we explained that locating the source of the leak would require a comprehensive leak detection search. This process involves selectively opening wall sections and tracing the hot water line underground to identify where it originates and determine its path. Although we discussed the option of rerouting the line overhead through the attic, the homeowner made it clear that he does not want any piping work done in the attic. Instead, he prefers that we dig underground to locate and repair the leak directly beneath the slab. Leak Source Possibilities: • From the water heater to the bar kitchen • From the water heater to the bathroom These possibilities will be confirmed during the leak search. Coordination and Next Steps: • Dave Krobach will reach out to the homeowner dire
Upon arrival we had a membership visit. We inspected all plumbing in the home and had a few suggestions for repair. Estimate provided on one estimate for all repairs per customer request. Thank you for using John The Plumber -Shane
Upon arrival customer showed us to the guest bathroom where the toilet was backed up. Sink and shower are draining fine so we can determine it is isolated to just the toilet. We ran a hand auger down the toilet. We had to extend it another 3 ft to clear the blockage. We flushed the toilet multiple times and now the toilet is operational. Customer satisfied. We provided an estimate to descale the tankless heater.
Upon arrival customer needs 5 roof drains moved 12” from existing hole to have proper spacing for flashing of roof. We gathered pictures and customer wants to provide access for us to install offset. Customer states we can not gain access from underneath roof. We will have estimate provided tomorrow morning. Customer would like pictures of drain we will be installing. Total of 5 roof drains that need to be offset 12”. Thank you for calling John The Plumber -Shane
Upon arrival customer informed me that she has a shower drain in her guest bathroom that is draining slow. Ross used the the drill auger (k45) to unclear the drain. after drain clear, we tested for slow drain. Shower draining properly. Customer satisfied. Customer not interested in hot water heater estimate at this time.
Customer called John the plumber out today because she would like an estimate on replacing her master bathroom toilet for a smart toilet. Technician will give customer a few options to suit her needs as far as the smart toilet is concerned. we will have to re-pipe the waterlines when removing the toilet, technician recommends customer replaces their main valve in the process. Customer is going to contact her electrician to install an outlet behind the toilet, and before she makes any decisions on the smart toilet that she would like she’s going to take a look at some other toilets and may have us come back to install a customer provided toilet. Technician gave customer a price of $1000-$1800 to install customer provided smart toilet. This price is depending on style and brand of toilet.
We met with the homeowner today and replaced the existing 38-gallon water heater with a new 38-gallon water heater. As part of the installation, we: • Replaced the drain pan • Replaced the water heater valve • Upgraded the electrical connections to code The water heater is functioning properly and is ready for inspection. Please note, an A/C technician previously removed the A/C cooling tower lines. The homeowner will need to contact the technician or company that originally removed the lines to have them reinstalled. We tested our work, and no leaks were observed. The water heater is operating as expected. Warranty: Six-year warranty on the water heater. No other recommendations at this time.
Upon arrival informed me that he received my estimate via email but he maybe had a misunderstanding. Customer did not think the price was real. I previously mentioned it would be round the 1000 mark. Customer tub valve doesn’t match the trim. Trim is a lift lever installed on a chateau valve. Customer bought a delta valve but was appalled at the pricing. I advised him the pricing afforded to him was at a huge discount. I also provided an estimate for just cartridge replacement. He shook my hand and said, “sorry Kim I can’t pay that..” Customer said he will have to shop it around. Customer politely declined for any further estimates.
Upon arrival customer informed me that he had a leaking garbage disposal. There were washer and dryer installers there at the time. Customer supplied his own garbage disposal. I properly removed the disposal and replaced the strainer assembly. Customer disposal was then reinstalled and tested for leaks. Ran 3 drop test and no leaks. Customer also has a master bathroom tub valve that is leaking. The trim was the wrong trim for the valve. I advised customer my best recommendation to him would be to change the tub valve so that the trim matches the valve. Customer said he will go to Lowe’s and pick one out and call for me to install it.