Gary and Jonathan were professional, very easy to talk to and did a great job. For any future plumbing work, I will definitely call John the Plumber!
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Was notified that technician was on the way. Issues with leaking faucet and toilet however Kim addressed issues and repaired problems. Both areas were cleaned up completely when he was finished. I recommend Kim from John the Plumber as he was a licensed plumber and did excellent work.
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We very extremely pleased with Pablo and his quality of work. Job well done.
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Good explanation of the process and length of time required to go the job
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Both techs arrived as promised and performed the work flawlessly. The both of them are professionals and resolved my issue quickly. The office answered my call promptly and was able to accommodate me for the same day. They all deserve a medal :)))
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SHANE WAS VERY NICE AND DID GOOD JOB. ALTOUGH HE DID NOT HAVE AND COULDNOT GET THE CAMERA TO MY LOCATION TO FINISH THE JOB AS PROMISED. THE PRICE OF ALMOST $500.00 DOLLARS TO SNAKE ONE DRAIN AND LESS THAN AN HOURS WORK IS CRAZY!!!!! I WILL NEVER USE YOUR SERVICE AND WILL EXPRESS WITH NO UNCERTIANTY MY EXPERIANCE WITH ANYONE IN NEED OF PLUMBER
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Mark, the plumber, was exceptional. He assessed the problem, explained it in detail, and answered all our questions regarding repair. He was extremely knowledgeable, professional, and very patient and kind. We certainly would recommend him and your company to family and friends.
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KIM RETURNED TO TIGHTEN A SEAL AND CHANGE FLAPPER IN TOILET TANK! EXCELLENT SERVICE HE EXPLAINED EVERYTHING TO ME MADE ME FEEL AT EASE! IF YOU NEED PLUMBING CALL JOHN THE PLUMBER GREAT SERVICE! THANK YOU KIM
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KIM CAME TODAY WITH ASSOCIATE JASON AND THEY REPAIRED AND OLD TOILET SEAL, THEY WERE EXCEPTIONAL AND EACH STEP THEY KEPT ME IN THE LOOP+ THERE EFFICIENCY AND WORK IMPECCABLE! I HIGHLY RECOMMEND CALLING JOHN THE PLUMBER THE PRICE WAS UP FRONT AND VERY REASONABLE! THANK YOU KIM AND JASON GREAT JOB!
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Great service, a bit pricy but well worth it. Also great employee in Josh. Love his attitude and demeanor.
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I would highly recommend John the Plumber. Very professional service. The job was completed on time. They cleaned up after the work was finished. You won't be disappointed.
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KIM AND MARQUISE RETURNED DUE TO MY OLD PIPIES ON WATER HEATER! THEY AS ALWAYS DID AN EXCEPTIONAL JOB! THERE QUALITY OF WORK IS EXCELLENT, THEY EXPLAINED TO ME EVERYTHING .THEY ARE VERY KNOWLEDGEABLE AND CARED ABOUT MY NEEDS! THANK YOU KIM AND MARQUISE AND I MUSTVSAY IF EVER YOUR IN NEED OF PLUMBING LOOK NO FURTHER CALL JOHN THE PLUMBER YOU WILL BE DEFINITELY HAPPY YOU DID! THANK YOU SO MUCH.
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KIM AND MARQUISE, CAME AND BOTH FIXED MY WATER HEATER! EXCEPTIONAL QUALITY WORK. THEY EXPLAINED EVERYTHING TO ME. THEY BOTH WERE VERY KNOWLEDGEABLE AND KIND! I CAN'T SAY ENOUGH WITH KIM AND MARQUISE EXCELLENT TECHNICIANS THEY DO A WONDERFUL JOB GREAT PRICE! IF YOUR EVER IN NEED OF PLUMBING SERVICE LOOK NO FURTHER CALL JOHN THE PLUMBER! YOU WILL BE HAPPY YOU DID! THANK YOU AGAIN!!
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Upon customer request John the plumber will replace 2 kitchen emergency stops, reconfigure 2 kitchen sink ptraps, install customer supplied garbage disposal connect dishwasher drain and water line. ***CUSTOMER UNDERSTANDS THAT IF HE AGREES TO THE ATLAS WHOLE HOME FILTRATION SYSTEM THAT JOHN THE PLUMBER WILL ONLY CHARGE FOR THE 2 UNDER CABINET EMERGENCY STOPS. THIS IS A TOTAL SAVINGS OF $1270.40***
Customer Concern: Customer reported a leak under the kitchen sink. Upon arrival, I spoke with the homeowner, who also mentioned that the dishwasher was not operating correctly and might be contributing to the issue. Diagnostic Procedure: I provided an estimate to perform a minor leak investigation, which included: Uninstalling the dishwasher to access and inspect plumbing connections Testing the dishwasher operation Reinstalling the dishwasher after inspection Testing the kitchen faucet and supply valves Findings: After completing the inspection and testing, I determined that the leak was not coming from the dishwasher. The source of the leak was a failed seal on the top-mount kitchen sink. Water was leaking through the compromised seal and collecting inside the cabinet beneath the sink. This ongoing leak had begun to cause water damage to the apartment unit located below. Recommendation: I informed the customer that the best long-term solution would be to replace the kitchen sink and
Responded to customer report of a stoppage on the kitchen line. Accessed and snaked the kitchen drain line through the cleanout located on the exterior wall of the kitchen sink. Water was run continuously throughout the snaking process to ensure the line was fully cleared and flowing properly. Verified that the blockage was resolved and that the drain was functioning correctly. Recommendation: Advised customer to consider replacing the existing water heater due to its age and potential risk of failure. See attached estimate for replacement details and pricing.
Customer called regarding a potential toilet stoppage caused by a small plastic measuring spoon being flushed. Upon arrival, I spoke with the homeowner, who mentioned that the toilet had been flushing poorly even before the incident. I provided an estimate to use a toilet auger to attempt to clear any possible obstruction. During inspection, I also discovered that the existing multi-turn emergency shut-off valve was leaking when operated. I provided an additional estimate to replace it with a new quarter-turn valve, which was approved. The emergency shut-off valve was successfully replaced with no issues or leaks. I then used a toilet auger to check for blockages; no obstructions were found. However, the toilet continued to flush slowly, consistent with the homeowner’s earlier description of the issue. I advised that the toilet is old and past its life expectancy, and recommended replacement for improved performance.
Upon arrival customer had a scheduled appointment to remove and replace kitchen sink. We presented estimate to remove and replace kitchen sink with new faucet, reconnect garbage disposal, and update emergency stops under sink. We would also have to cap off left side of sink. Further inspection main water shut off is old style gate valve and will have to be updated to a 1/4 turn shut off. Customer was not happy with price and sent us on our way. Estimates provided Thank you for calling John The Plumber -Shane
Removed old water heater in garage and install new 40gal mid 3500w elements rheem heater with pan and ball valve. Removed and replace cracked female adapter on filter system right side of home. Tested all work properly 6year warranty
Customer Request Summary: The customer currently has a 30-gallon tall GE water heater located in the garage and is seeking a replacement. Additionally, there is a leaking 1” PVC female adapter connected to the water softener on the left side of the home. Service Provided: Provided a detailed estimate for the replacement of the existing water heater. Included a quote for the repair of the leaking 1” PVC female adapter. Next Steps: The customer is obtaining multiple quotes and will contact us if they choose to proceed. If the water heater replacement is approved and scheduled, the repair to the water softener adapter will be completed at an additional cost of $159.00.
Upon arrival, customer informed me that this is an owner tenant situation and that the tenant is currently having issues with her kitchen sink. Tenant told me that the sink was backing up and leaking into the cabinet. After a quick diagnostic, I determine that the the sick waste needed to be re-piped as it was legally done in the first place. Customer had an illegal S-trap because that drain was too far away from the sink drain. I advised customer that I would need to 45 the waist arm closer to the sink drain so that the P-trap will work. Advised customer it had to be a 4 inch clearance so the pipe needed to be rerouted. I also advised customer I was going to eliminate the dishwasher hose because there is no dishwasher in the unit any longer. After rerouting the pipe and installing a new P-trap, I tested to make sure there were no leaks and there were no leaks. Customer very satisfied.
We were dispatched to assess the existing water heater, which is over 25 years old. After evaluation, we provided the customer with an estimate for a new 38-gallon, 3500-watt Rheem Professional Series water heater. Site Conditions: The home is equipped with a 20-amp breaker. Existing gate valve needs to be replaced with ball valve Scope of Work (upon approval): Install new 38-gallon Rheem Professional Series water heater. Provide and install a new drain pan. Replace existing ball valve at the water heater with a new one. Customer Notes: Customer has been advised to have the leaking A/C unit inspected and repaired or replaced as it is currently leaking onto the heater. She will contact us once the A/C issue has been resolved. Discount Offer: Customer has until the end of the week to proceed with the installation in order to receive the summer discount.
Upon arrival, customer informed me that she had a leaking showerhead and they tried multiple times to replace the cartridge. It was not successful. I advised customer that I would need to do a brief diagnostic and after diagnostic that determined that I would need to replace the cartridge, however the customer did supply the cartridge and it was the right one. After disassembling the shower trim I removed the Delta cartridge and replaced it with the current customer supplied cartridge and reassembled the shower valve trim. I turned the water back on, and there were no leaks. Customer was very satisfied.
Replaced leaking garbage disposal. Checked all work for leaks and function
Upon arrival to the location, we met with Steven who was some what in a rush because he had to go pick up his daughter. So he quickly showed us the main valve that was leaking out back. He stated it’s currently off because the city came out and shut it off. He thought it was the toilets that were running but the city tech told him it was the main valve, and water was spraying out of it. Moreover, I gave Steven the price which he thought was too expensive, so I told him, I’ll throw in an hose bib with the main valve, and he stated he’s in the construction business, and he made a couple calls. He called a friend who gave him another plumbers number who he called and got quoted half the price but couldn’t do work today. So I told him I’ll do the valve alone for $500 and we could do it now. He agreed and I collected a deposit before he took off. After we did the repair, we waited for glue to dry and he arrived towards the end of the timer. Once we turned the water back on to test for leaks
Price is to replace main valve, replace hose bib, find a leaking pipe and repair it. Price is excluded if piping is galvanized we would need to run a new water service. After repairing everything listed, we tested our work and no leaks were observed. No other issues observed besides the gate valves serving the water heater. Recommend for those to be replaced urgently.
Michelle decide she did not want to move forward. Gave $100 deposit refund back
Customer called regarding a possible leak under the bathroom sink. Upon arrival, I was shown the hall bathroom where water was intermittently pooling on the vanity floor. I inspected and tested the faucet and emergency shut-off valves. During diagnosis, I found a small amount of water seeping from the nut connection beneath the sink, securing the faucet to the bowl. I loosened the nut, separated the rubber gasket, and applied a small amount of white caulking to help create a better seal. I informed the customer that this may be a temporary fix and that a proper repair would require replacing the bowl gasket if the issue persists. Additionally, the customer pointed out that the handle on the hot-side multi-turn emergency shut-off valve was broken. I provided an estimate to replace both existing multi-turn emergency shut-off valves with new 1/4-turn valves for improved reliability. The estimate was approved, and the replacements were completed. All work was tested thoroughly—no leaks wer