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Can't say enough good things about them. James McInnis, our plumber, went way to make sure I was satisfied with the work. He was able to address a few extra issues I had, even though it wasn't part of the original job once he had my approval. Just short of more than awesome!
Response from John the Plumber:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
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Excellent job......Highly recommended Thank You again
Response from John the Plumber:
We're so glad you had a positive experience with us. Thank you for your kind words and support.
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Job details Technician removed old 30 gallon water heater After water heater was removed and area was cleaned up technician then proceeded to install a new 30 gallon Rheem water heater (Tall). Technician re-piped the hot and cold water lines with a new ball valve. Technician rewired electrical to the new unit and power was turned onto the new unit. The unit is now operational and providing the customer with hot water.
Customer called John the Plumber today because they have a 30 gallon water heater that is currently not producing any hot water. When technician arrived to the home, customer explained that they tried flipping the breaker and they saw sparks coming out where the electrical whip meets the tank. Technician also noticed that the main valve on the side of the home is leaking and has a good amount of algae buildup around the pipe. That means that it’s been leaking for a while. Customers water heater is from 2004. Technician will give the customer a few options to resolve your issues today. Customer approved estimate for water heater replacement and I will be coming back tomorrow morning to install. No deposit was collected. Darrin approved.
During my initial investigation while doing a drop test in the tub as per video and pictures taken, there was an extremely small drip coming from the overflow. Just to be sure I pulled the tub drain and reset it with some more putty. after this took place, we did another drop test filled and filled the tub up past the overflow while videotaping this, and there was no leaks.
Upon arrival we were shown to two bathrooms backing up into the shower and one toilet leaking from the base. An estimate to pull and reset the toilet and clear the stoppage was agreed on and after the work was done we ran both bathrooms simultaneously and flushed both toilets to ensure water was draining freely and checked connections for leaks and none were present. We then sent the camera into the line to check the condition of the pipe and its in really bad condition back pitched and heavy scale buildup. Informed the customer that it’s time to replace drain piping and he is awaiting an estimate
Upon arrival customer showed us to the leaking water heater located in laundry room. We provided multiple estimates including a tankless heater install. Customer is reviewing the estimates and will get back with us on which one they decide on.
Upon arrival, customer showed me bathroom where vanity was removed where he could hear cold waterline leaking underground gave customer option to perform leak search. Customer stated he was told that it was a $99 special to perform a leak search. Explain to customer that would only be a visual inspection, and that would not be possible due to there being no water damage, and hearing that the waterline is leaking underground. We would have to perform a leak search where we cap off line by line to determine which line is affected and resupply water by running a new water line to affected fixtures Customer did not want to move forward with any option # JTP
Upon entry into the house, we proceeded to replace the master bathroom toilet as per pictures and video taken. Everything is secure and flushes perfectly. Provide and install two piece premier toilet. Unclog pedestal sink drain in hall bath. Pedestal sink must be removed from the wall in order to clear tubular P-trap from blockage and reinstall. After work was complete customer did not want to do the tub or the toilet in the hall bath. I do believe customer is sabotaging this unit. I had a recorded conversation over the tablet phone with the owner of unit who is responsible for payment to let them know the situation and that the tenant told us leave the unit and could not proceed with tub or toilet. Customer did not answer to pay balance
Scope of work Provide and replace Moen shower valve with new cartridge. Provide and replace three emergency stops in master bath. Two for vanity, one for toilet. Unclogged master bathroom toilet. Replaced existing 30 gallon water heater with 28 gallon ream 3500 W water heater. New electrical whip, and new switch. Going to provide estimate for replacement of master bathroom toilet because there is a crack at the bottom and missing closet bolts. Going to provide estimate to unclog pedestal sink in hall bath.
Upon arrival to the location, we were let in by Patricia mother as Patricia was still on her way. We found two separate leaks on the first bathroom wall where they had a previous plumber do some work. He rerouted a line through the outside of the home and added a new valve. I turned both valves off to see if the leak was underground since there is no water damage in the home and the meter was still so it was inside the home. We found that the first leak was by the shower valve and the second was a cold line feeding the master bedroom. We capped both lines and the meter was now holding. We advised her of her options and let her know she won’t have cold water in that bathroom. At the moment she mentioned she can’t with the repair but we sent the email and advised she can call when she is ready. Leak search up to 1.5 hours PINPOINTING A LEAK CAN BE TOUGH, THAT'S WHY WE USE THE MOST SOPHISTICATED EQUIPMENT ON THE MARKET. ONCE WE FIND THE LEAK WE WILL GIVE YOU OPTIONS ON REPAIR OR REPLAC
Upon entry into the house, customer brought me to master bathroom, which is currently under remodel. From what I understand, the existing shower pan did not pass inspection or was installed incorrectly. I provided an estimate to remove existing shower pan frame wall with furring strips install new shower pan and drain estimate. Also states that this is a permitted job. Estimate was electronically sent to Brenda at 954-304-4168
Customer had stoppage in the back bathroom. Upon arrival customer advised me that his toilet was backing up into the shower. I advised customer that I would need to snake the line with a k60 reel from the bathroom vent. I accessed roof from the front of the house. I ran 75ft of reel and cleared the stoppage. We ran multiple test . Drain clear
Upon arrival, the customer showed us the backed-up kitchen sink. We proceeded to attempt clearing the blockage through the waste arm using a K-60 machine. We were successful in clearing the blockage, restoring proper drainage. After completing the work, we checked for leaks and found none. While the blockage has been cleared, due to unknown factors, we cannot guarantee that the issue will not reoccur and therefore cannot warranty the work.
Upon arrival customer informed me that they bought a Moen shower valve that they would like to put in place of the current. Current valve is working but has a slight drip. Very minimal. Customer has a Moen repair plate kit on the shower behind the bathroom in question. I advised customer they would need to have the same repair plate if they wanted to avoid cutting the wall too much. I explained to the customer what I would need to do to access the valve with working space on a back to back shower. I told customer that plumbing wasn’t magic and there is a complex install process. Customers wife said she was not going to pay anything close to that and to send her an email. I asked the customer who they were thinking using as an alternative and maybe we can match the price. Customer said God!
Upon arrival customer showed us to the kitchen sink that they want to replace with a customer supplied drop-in sink. We provided an estimate to install the new sink. We also provided recommendations that we’re also brought to the customers attention that are also included in the estimate. Customer will have to get a counter guy to cut out the frame for the new sink.
Upon arrival I turned off the water to the unit, I also turned off the electric at the breaker. Than I removed the old water heater and replaced it with a 30 gallon Rheem low boy water heater. I also installed an off and on switch for the water heater. When I had completed my work I turned the water back on and also the electrical. Within 15 minutes the water had began to heat up I had the customer to check the heat to make sure it was to his liking.