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Shane was amazing and thorough with the job. Very professional and courteous. Highly recommend!!
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Josh was fantastic! The friendliest guy, the hardest worker, the most concerned about customer satisfaction, and the most thorough in his work.
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James our service plumber and Richard were both excellent representatives for John the Plumber Company.
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Professional, thorough, friendly, and informed, what more could I ask? I will request Shane for my next plumbing job.
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Kim did amazing job fast and courteous! Fixed clog that another plumber could not ! Cleaned up after himself. Will use again !
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Pablo did great job! Excellent communication! All job done all works perfectly!
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Explained procedures he was going to perform and offered helpful advice. He cleaned his work site to perfection, and very personable
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Needed a new under sink filtration system. James explained everything, answered my questions, provided a free quote and was even nice enough to come back the next day when I wasn’t sure if it was working right (it was). I also really appreciate the follow up by the company does to make sure everything is working well. Second time using John the Plumber and will call them in the future for any plumbing needs. Highly recommend.
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Don was really excellent. Master plumber and super knowledgeable. He reassured Clara and I that the plumbing problem will be resolved correctly and professionally. Thank you Don very much.
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Customer backing up again went out ran 60 feet of cable to clear stoppage no charge . I will be out there Monday to descale the pipe.
Upon arrival to the location, we met Alex who was temporarily on a work call but quickly explained that he had a very small leak in his kitchen cabinet. The apartment is from 2006, in 2022 he renovated everything in the home. The water heater which was in the garage is the only thing still from 2006. I brought it to his attention and told him we’ll show him an option to get it replaced as the life expectancy is about 10 years. Moreover, we looked under the sink to check what was leaking and noticed water coming from the RO faucet. We then ran the faucet and realized it was leaking internally. Hence, Alex mentioned it’s still under warranty, he’ll call them to get a new one.
Upon arrival to location, we met with Bill who showed us inside. I asked Bill if he was ready for us to shut water off, he mentioned we were good. He then stated he had to step out and would be back within 20-30 minutes. I told him we would begin working and we should be at the home by the time he arrives. We removed the old toilet, emergency shut off valve and began cleaning the area entirely before setting new wax seal and bolts. We then set the toilet and hooked up the new shut off with supply line and tested for leaks by flushing numerous times. The toilet was not leaking, we caulked around based and all is operating accordingly at the moment. Tech will furnish and install new one piece toilet with new shut off valve and supply line. 1 year part and labor warranty.
CCN: 6J74-R4NB SERIAL : 3514330 DUE IN BSI 02/12
Customer called John the plumber out today because he’s looking for an estimate on replacing his 40 gallon water heater located inside of his laundry room. Customer has a few other companies coming out today to give him a quote. Customers insurance company says he has three weeks to have the unit replaced. Customer is interested in a hybrid unit because he wants the unit to be more efficient. Technician will provide the customer with two options. If customer decides to go with the hybrid unit, customer will have to get his 20 amp breaker for the water heater changed out to a 30 amp breaker with 10 gauge wire.
Upon arrival, customer showed me their 40 gallon natural gas water heater that needs to be replaced. Gave customer option to install a new 40 gallon water heater with six year warranty, water heater emergency shut off and water heater pan. Customer is still waiting on other estimates and will contact me when ready for install.
Upon entry to the home, customer stated that there was no water pressure coming from the shower in the hall bathroom. After further investigation and a diagnostics fee, I came to the conclusion that it was the Moen Pozzi temp cartridge. I provided an estimate to replace this cartridge and gave 100% of the diagnostics fee back to customer During my investigation, I offered the homeowner a home filtration system due to the extreme calcification, corrosion and hard water marks on the shower door. customer stated that he was going to have to talk it over with his wife before committing to the two stage Atlas home filtration system.
I responded to a service call at the customer’s home regarding a toilet that wouldn’t stop running. After diagnosing the issue, I found that the fill valve had failed and the existing supply line was also worn and due for replacement. I removed the faulty components and installed a new fill valve and a reinforced supply line. After installation, I tested the toilet multiple times to ensure proper operation. The toilet is now functioning correctly with no signs of leaking or continuous running. Customer was satisfied with the repair and the issue has been fully resolved.
On arrival we met with Mary to let us into the unit. We started our work with removing the water heater and replacing the emergency shut off valve for the water heater. After completion of work we made sure everything was functioning properly with zero leaks. At this time the new emergency shutoff valve, electrical switch, and water heater are installed and working properly as well as work area cleaned up. 47 gallon Rheem water heater (Low) SWAP OUT OF EXISTING HEATER, EASY ACCESS, NO PERMIT FEES INCLUDED IN PRICE. FULL 6 YEAR PARTS AND LABOR WARRANTY, WARRANTY CAN BE EXTENDED TO 10 YEARS, ASK TECH FOR DETAILS. Electric Hardwire with Switch while doing water heater IT IS HIGHLY RECOMMENDED TO UPGRADE YOUR ELECTRIC BY ELIMINATING OLD STYLE PLUG AND INSTALLING A SWITCH WITH WIRES IN A CONDUIT Will need to reduce breaker size to a 25 amp, current breaker is a 40 amp Electrician changed out the 40 amp double pull breaker to 25 amp double pull breaker.
Upon arrival customer wanted a smoke test preformed. We went ahead and did smoke test through both roof vents and accessed all areas of attic space. There were no signs of smoke or sewer gas in attic. We also did a visual inspection of vent piping and there are no signs of broken or disconnected piping. No problem found. Thank you for calling John The Plumber -Shane
Responded to main line stoppage. Performed two passes with 75 ft of heavy-duty cable to restore flow. Once flow was temporarily restored, conducted a video inspection of the main sewer line using a high-resolution sewer camera. Inspection revealed significant scale buildup and heavy internal deposits along the pipe walls, indicating advanced pipe degradation. Recommendation: Due to the severity of the scale accumulation, we strongly recommend high-pressure hydro jetting followed by mechanical descaling to thoroughly remove buildup and restore the pipe's internal diameter. Failure to address this promptly may result in recurring blockages and potential pipe damage.
Customer reported water staining on ceiling ,thought it was related to previous work performed by jtp . Leak was dripping from ceiling tile within commercial office space. Upon arrival, performed visual inspection above drop ceiling and located the source of the leak. Determined that water was discharging from a ¾” PVC condensate drain line connected to a rooftop HVAC unit. Noted that the leak is HVAC-related and outside the scope of licensed plumbing services. Informed customer that a licensed HVAC technician is required to inspect and service the condensate system to correct the issue and prevent further water damage. No plumbing-related defects or failures were found. No repairs performed. Diagnostic assessment and professional recommendation only.
Upon arrival, customer showed me 80 gallon water heater they need replace replaced Gave customer option to install new 80 gallon water heater with expansion tank and taco automatic water shut off with a new emergency shut off for water heater and main valve At this time, everything is installed and working correctly Customer has six year warranty on water heater parts and labor One year warranty on main emergency shut off water heater emergency shut off automatic water shut off water heater expansion tank Customer is calling office to make final payment
Upon arrival, the customer directed us to the clean-out, which was actively overflowing. We provided an estimate to attempt to clear the blockage, which the customer approved. We proceeded to run approximately 35 feet of cable through the clean-out and encountered the blockage. After two attempts, we successfully cleared the obstruction. We then flushed all fixtures to verify proper drainage—everything is flowing freely. The customer confirmed they were satisfied with the work performed.
Upon arrival the homeowner showed me a couple of items that she wanted addressed. One was the kitchen sink draining slowly, and the other was the toilet in the master bathroom that water was leaking into the bowl. I provided an estimate to clean the kitchen sink p-trap, and replace the old toilet with a new 2 piece Kohler Highline. The homeowner agreed to move forward with the work. I cleaned out the p-trap, and install the new toilet. Everything is working properly with no leaks.