Jason was very professional. He took his time and explained what needed to be done. He also was very knowledgeable regarding the repair that was needed. He also made time to ask me if I had any other issues that needed to be addressed. I was pleased with the service from making the appointment to the completion of the job. I am planning to use the company for future plumbing needs.
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Very professional didn’t give 5 stars because it was very brief and just the estimate
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Jim is very professional and very friendly. next time I need John the plumber again I will ask for Jim.
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Technician Pablo and assistant were excellent, great communication, honest and very knowledgeable. They left the area very clean and were very professional. I would recommend John the Plumber and Pablo to others.
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Response from John the Plumber:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
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Installation would cost nearly 3 times the cost of the actual Tankless RO unit itself. $1,000 for installation under my kitchen sink. Shane seems like a great guy; but the company pricing is outrageous.
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! Good service!
Response from John the Plumber:
We are so glad to hear that you had a good experience.
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Very polite and provided info on everything he was going to do.
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Very polite, clean and respectful. Communication from the office of John’s Plumbing is great also
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Ace Etayem is a plumbing virtuoso! He came to my rescue when my old, cheaply-made water heater supply lines began deteriorating, causing rubber debris to wreak havoc on my kitchen fixtures. Ace swiftly diagnosed the issue, replaced the faulty lines with top-notch materials, and restored my water flow like a true professional. His expertise, efficiency, and attention to detail were nothing short of outstanding. If you want a plumber who gets the job done right and with a touch of brilliance, Ace is your guy! Highly recommended!
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River, who came to evaluate our situation, was very friendly, knowledgeable and professional. Communication with the main office was outstanding.
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Upon arrival, customer informed me that her back bathroom master bathroom was backing up whenever she flushed the toilet into the shower. Customer said she just bought the house very recently and that the master bedroom was an ad on. The rest of the house was functioning properly as far as drainage and it was only the back bathroom that was having an issue. I advised customer that most likely it was a mainline stoppage and I was gonna need to access the roof to the vent connected to that bathroom and snake the drain. customer agreed so I access the roof and ran 75 feet of K 60 reel into the drain. I also ran 45 feet into the main 3” vent . after retrieving the snake, I went and tested. The bathroom for any stoppages, and the toilet was flushing perfectly, and the shower was draining perfectly. I advise customer I was going to run a camera just to make sure that the line was clear and after doing so I determine that the line was perfectly clear.
Customer has a 1/2 HP garbage disposal installed on the left side of a double-bowl kitchen sink. The unit is approximately two years old and is rarely used. Upon inspection, the disposal was found to be frozen. Technician successfully unfroze the unit and ran ice cubes through it to assist with cleaning and maintenance. The disposal was tested and is now functioning properly. Note: There is no warranty on the service performed to unfreeze the disposal. Recommendation: Customer was advised to operate the disposal at least twice per week to prevent future seizing due to inactivity. Additionally, an estimate was provided to replace the existing 1” gate valve on the main water shut-off located at the front of the home with a more reliable ball valve.
Customer had leak under kitchen sink after inspection found that leak was coming from garbage disposal. Provided estimate for garbage disposal and customer explained that he owned a construction company and that the price was too high so he decided to pay dispatch fee. No work was done.if customer
Upon arrival, customer informed me that he still saw water on the ground from the toilet after I repaired it on an emergency call this weekend. At the diagnosis in the situation, I tightened the bolt a couple more times and monitored it for about 20 minutes and there was no leak customer satisfied.
Upon arrival I pulled the refrigerator out so I could make my first cut on the left side of the drywall to locate the manifold. Once I opened up the wall I noticed that the water lines coming up from the floor were galvanized piping that transitions into copper. I did not see any signs of water coming up through the floor. This system is not the traditional copper system, It is a tee system. I tested the surrounding walls for moisture and did not detect any moisture in the walls. At this point we would have to do a whole home repipe to eliminate the old galvanized pipes. We would come in from the main with copper piping and transition to uponor pex pipe to restore water flow to all of the fixtures in the house. Outside from the meter to the house is copper pipe. I will be meeting with my manager to provide an accurate estimate for a whole home repipe.
Upon arrival for an emergency visit, customer informed me that his toilet was leaking from the tank. Customer stated that he shut the water off, but the toilet keeps leaking. Customer doesn’t know if the tank is broken or he needs to replace the toilet. Advised customer you need to do a brief diagnostic And he agreed. I immediately recognized that the tank was leaking from the tank to bowl bolts. The gasket had deteriorated, causing the tank to bowl bolts to leak. I gave the customer my honest assessment and revised the customer that I could do a major toilet rebuild and replace the inner’s Components of the tank. I gave the customer a price to replace the toilet on site and customer said that was a bit too much money for him so he opted to go with the major toilet rebuild to stop the leak. I performed a major toilet rebuild and tested to make sure there were no leaks and there were no leaks. customer paid the emergency dispatch fee customer satisfied.
Upon arrival, customer advised me that the business had no hot water because the hot water heater was malfunctioning. I have to brief diagnostic. I determined that the hot water heater needs to be replaced however to make note this is a Chick-fil-A and there is a gas system that powers the entirefacility. System operates off an auto. Facility. System operates off an automatic circulating tank and the tank was receiving no error code however it just was not heating. I advised the customer that I would need to do a diagnostic which would include making sure the gas was being received the proper way and there was also no obstructions with the water line. After diagnostic, I advised customer that I would build an estimate to replace the hot water heater and it would take about one day to complete so the customer requested that we be able to do the job overnight or after business hours. I advised customer that I agreed and I would be willing to do the job overnight if that’s what it took o
I readjusted the water heater flex lines because they were too high for the AC guys to install the new unit
Customer has bacterial growth in the half bathroom located downstairs. Technician checked the meter and a meter is not moving. Customer would like the bacterial growth taken care of, so technician contacted entrusted. Entrusted will be at the customers home on Wednesday.
Customer reported that the emergency shut-off valves under the hall bathroom sink were not functioning properly and needed replacement. Upon arrival, I inspected the multi-turn shut-off valves and provided an estimate for replacement, which was approved. The existing valves were replaced, and all work was completed and tested with no leaks.
This estimate is to provide an install a 38 gallon Rheem low water heater 4500 W. John, the plumber will drain the existing tank, remove and discard. Once tank has been removed John the plumber will install a new 38 gallon Rheem 4500 W water heater on existing electrical and existing plumbing. This is a permitted job. Electricity was off to the entire unit. The unit is currently under construction. Customer is not on site to sign paperwork so I’m going to have to email a copy of the invoice along with payment link for emergency call.
Customer contacted us regarding a possible issue with the existing water heater. Upon arrival, we discussed the customer’s concerns, specifically regarding a component they believed to be a check valve on the previous water heater. After a thorough inspection, we determined that the component in question was actually a water meter, not a check valve. We explained to the customer that this meter is not necessary for the proper function of the current system and does not need to be replaced or reinstalled. While on site, we also checked the overall condition of the existing water heater. Based on our evaluation and the unit's age being manufactured in 2013, we informed the customer about the average life expectancy of water heaters and recommended considering a replacement to avoid future issues or unexpected failure. An estimate for a new water heater installation was provided for their consideration. The customer confirmed there were no additional concerns or issues at this time. No
Site Visit Summary – Driveway Leak Inspection Upon arrival, the customer reported water surfacing through the pavers in the driveway. The customer stated that the city had previously inspected the issue and determined that the leak is originating from the property's water service line. The customer had already removed a portion of the pavers to expose the ground in the suspected area. After conducting an initial evaluation, it was determined that the leak is not located beneath the exposed section. In order to accurately locate the source of the leak, professional leak detection services will be required. This will involve removing additional pavers to conduct a thorough inspection. Once the leak is located, a detailed estimate for the repair will be provided. Please note: $300.00 from the leak detection service will be credited toward the cost of the repair, should the customer choose to proceed with the work. The customer advised they need to leave for work and will contact the o
Responded to service request for unit per customer authorization. Contacted Ben from Entrusted for scope clarification. Per instructions, isolated and capped off hot and cold water lines and waste arm under the kitchen sink in preparation for future renovations. Cold and hot water supply lines were properly shut off, drained, and terminated using copper press caps to ensure a permanent, leak-free seal. The 1-1/2” PVC kitchen sink drain arm was cut back and sealed using a Fernco flexible cap with stainless steel clamp, providing a secure and code-compliant temporary termination of the DWV system. All terminations were pressure- and visually-tested to confirm integrity—no leaks observed. Final step: confirmed site was clean, and replaced the unit key securely in the designated lockbox as per customer protocol. Work performed in accordance with local plumbing code and best practices. Site left in safe condition for follow-up trades. Cap off both hot and cold 1/2 inch water lines and cape
Upon arrival I was shown the old 3 handle shower valve that is leaking in the master bathroom. I provided an estimate for replacing the old valve with a new moen single handle valve. I also looked at the water heater as well. The water heater is from 2009. I also provided an estimate for the water heater replacement. In the estimates there is an estimate for both replacements at a discounted price.