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! Good service!
Response from John the Plumber:
We are so glad to hear that you had a good experience.
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Very polite and provided info on everything he was going to do.
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Very polite, clean and respectful. Communication from the office of John’s Plumbing is great also
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Ace Etayem is a plumbing virtuoso! He came to my rescue when my old, cheaply-made water heater supply lines began deteriorating, causing rubber debris to wreak havoc on my kitchen fixtures. Ace swiftly diagnosed the issue, replaced the faulty lines with top-notch materials, and restored my water flow like a true professional. His expertise, efficiency, and attention to detail were nothing short of outstanding. If you want a plumber who gets the job done right and with a touch of brilliance, Ace is your guy! Highly recommended!
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River, who came to evaluate our situation, was very friendly, knowledgeable and professional. Communication with the main office was outstanding.
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The Service is outstanding. Carl came in, assessed the problem and clearly explained how the could be resolved. I look forward to have the technician return on Monday to complete the work.
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Best plumber out there. Prompt, professional, honest, thorough and always looking out for the customer’s best interest. Shane and Kim exemplify the high standards of this company. Both were extremely knowledgeable and personable.
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I’m a repeat customer and always receive good honest service. My technician Joe was very professional and more importantly honest. I would recommend to others and will be using their service's again.
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Shane was very polite and professinal. My tenant who lives on-site, said Shane was very kind and made him feel at ease. And the 2 gals that I spoke with at the office, were very nice. Great business to support.
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Pablo and Mike are excellent,they make a fantastic team ! They were very professional, clean fast through!!!if I need John the Plumber in the Future it has to be Pablo and Mike !! Thanks for everything!! Carmella DiPietro
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Upon arrival, the customer requested replacement of the existing toilet with a customer-supplied unit. We provided an estimate, which the customer approved. After removing the existing toilet, we discovered roots growing into the flange. We informed the customer of the issue and also recommended replacing the angle stop. The customer agreed to proceed with the necessary work, including root removal and installation of a new angle stop. Once the roots were cleared, we set the new toilet, installed the new angle stop, and tested the toilet. The toilet flushed properly, and we confirmed there were no leaks. We also checked the cleanout for proper flow.
Customer had issues with 3 toilets running and had a kitchen stoppage.I Performed 3 minor rebuilds and snaked the kitchen line to clear the stoppage . Flushed all toilets several times to assure functioning properly and no leaks were found also ran kitchen line for 10 minutes to assure stoppage was clear .
The homeowner contacted us to inspect the toilet in the hall bathroom. Upon inspection, we observed that the toilet is flushing and draining slowly. We recommended replacing the toilet with a new one. If issues persist after replacement, a line snake may be necessary. We advised starting with the installation of a new toilet, as removal of the current toilet may help determine whether a clog exists. The homeowner will be providing the new toilet. We will be responsible only for the installation. Important Notes: • Installation does not include a new toilet flange. • Installation does not include any drain snaking or clog removal. • If the flange is damaged or the line is clogged, additional work and charges will apply. • The homeowner must ensure the new toilet is compatible with the hall bath setup. • Once the price is agreed upon, we will schedule the installation. Recommendations: • Proceed with the new toilet installation. • Assess for any obstructions or flange issues
Customer called John the plumber out today because she has a leak in her downstairs bathroom. The downstairs bathroom is a half bathroom and customer service water damage on the baseboards along the toilet and under the staircase. When technician arrived, he checked the meter and saw that the meter was not spinning, and upon further investigation technicians saw that the bolts on the left side of the toilet that secures it to the flange, was loose and did not have a washer to properly secure the toilet. Technician also notice sewer flies around the toilet. Based on technicians experience, he knew that either the flange was broken or the toilet needed a new wax ring. Job details: Replaced wax ring Repaired toilet flange Toilet was tested before caulking was applied and there was no leaks detected.
John the plumber was called out to the customers home today because customer would like their new bathroom faucets installed and the drains for the sink replaced. Job details: Installed 4 angle stops Two customer provided bathroom faucets with pop-up drain assembly. Re-pipe drain lines underneath both sinks.
Service Description Water Heater Replacement Today, we replaced an existing 30-gallon water heater with a new 28-gallon water heater. The installation was performed in accordance with local code requirements and manufacturer specifications. All necessary fittings and connections were secured, and the unit was filled and brought up to temperature for testing. The capacity reduction from 30 to 28 gallons is minimal and will not significantly impact functionality or daily use in the household. Bathroom Faucet Replacement The faucet in the bathroom was removed and replaced with a new unit. The new faucet was installed with fresh supply lines and properly sealed to prevent leaks. All connections were checked for integrity and appearance. The sink basin area was thoroughly cleaned post-installation. Toilet Rebuild The toilet in the same bathroom was fully rebuilt. The following components were replaced: • Flapper – A new high-quality flapper was installed to ensure proper sealing and pr
⸻ Homeowner Statement The homeowner explained that the current water heater needs to be replaced due to requirements set by her insurance company. She requested a replacement quote during our visit. ⸻ Technician Actions • Met with the homeowner and discussed the water heater issue • Evaluated the existing water heater setup • Provided a discounted quote for the installation of a 40-gallon tall water heater • Informed the homeowner that the quote does not include membership pricing • Explained that the quote includes a new valve and a pan, with no permits involved • Noted that the quote includes a 6-Year Warranty for both parts and labor ⸻ Additional Notes • The homeowner stated her daughter would be handling the review and approval of the quote • An attempt was made to contact the daughter by phone, but there was no response
Homeowner reported a strange odor coming from the shower when running hot water. After running the shower on hot for approximately five minutes, we confirmed an egg-like smell, which is consistent with a failing anode rod in the water heater. Based on this, we recommended replacing the water heater. The homeowner also mentioned that the toilet bowl was filling up and not draining properly. Upon inspection, we recommended a full toilet rebuild. Additionally, the bathroom faucet is dripping when used at full pressure. We advised replacing the faucet to resolve this issue. We provided a quote for: • Replacing the water heater (including permit) • Rebuilding the toilet • Installing a new faucet Homeowner agreed to the proposed work. We will be scheduling the job depending on our availability and coordination with the building’s schedule. ⸻ Quote Scope of Work: • Replace existing water heater (including permit) • Rebuild existing toilet • Replace bathroom faucet with a new uni
Upon arrival the customer showed us emergency shutoff valve that was broken and needed to be replaced. The customer did not require us to check out shower valve due to him repairing it. I wrote an estimate to replace the emergency shutoff valve and presented it to the customer. Once estimate was signed I replaced the emergency valve and checked for leaks. I showed the customer the completed job.
Upon arrival I was shown to a kitchen sink stoppage and informed of the laundry backing up as well. An estimate to clear the main line stoppage from the roof was agreed on and after running the sewer snake 75 feet through I filled and drained the sink and it drained freely. Due to the age of the home and grease found on the snake, I recommended a jetting and descale. An estimate for a camera eval for us to get an accurate scope of work and price of the jetting and descale has been sent to the customer
Install new 3/4 main shut off valve and Watts 3/4 RPZ backflow preventer for clubhouse
Upon arrival customer had a leak in slab. We recommend a leak search for 598.00 and for any additional hour it will be 388 per hour. Customer declined at this time. We let customer know that a partial of the leak search charge will come out of the repair. This will be an extensive repair and will be addressed accordingly. Thank you for calling John The Plumber -Shane
Upon arrival customer had to have toilet handle adjusted due to toilet not flushing properly. After adjusting toilet handle, we then noticed fill valve failed. We supplied and installed new fill valve. Toilet is now operating as it should. Thank you for calling John The Plumber -Shane
Upon arrival customer wanted a customer supplied toilet installed. Further inspection emergency stop was old style multi turn valve and needed to be updated to a 1/4 turn shut off. After materials were installed, tested and everything is working as it should. Thank you for calling John The Plumber -Shane
Upon arrival, the customer immediately explained that Josh had visited two weeks prior and used an auger to clear a minor toilet clog. She mentioned that the issue returned after two weeks and believed Josh had missed something during his visit. After assessing the situation, I concluded that Josh had properly diagnosed and addressed the issue at the time. I informed the customer that JTP does not warranty drain clogs. The customer requested a credit for the previous charge toward any new work needed. I contacted the office to explain the situation. The customer also mentioned that she planned to leave a detailed, negative review about the company. I tried to resolve the matter by explaining it didn't have to end this way, but she became upset. I then sent her an estimate for a pressure-assisted toilet, which further frustrated her. I apologized and left the premises.