First call was answered immediately by Christina. She responded to my plea for assistance with a helpful and reassuring tone. Being my 15th call and the only one to be answered by a live person on a Saturday I think she could sense that I was overheated, irritated and desperate for help. When asked if there was any possibility of having someone on a hot July day from an HVAC company to come out and look at my dead system she responded with what can only be described as an angelic voice “Yes! Let me call on of my service techs and let you know what time he can come over”. My sense of dread for the coming heat wave was quickly dwindling as my conversation turned to hope that soon my humble home would be cooled with the help of this amazing person in the other end of the phone. Later that day as the heat drove it’s way through my home and the sweat dripping from my brow made me regret the purchase of leather sofa recliners I received a text message from Cristina apologizing profusely for the lateness of the technician as he was wrapped in a battle with another system and was not giving up until he conquered his enemy of aged compressors and old wiring. Seeing that I wasn’t expecting anyone on a Saturday evening in the middle of a Southern California heat wave I was happy to wait no matter how long it took for the technician to overcome his foe. Open lines of communication are key to a successful relationship and Christina understood this. As the evening drew near and the sun began its descent in the western sky a van approached from the north and stopped in front of my home. Out strode Madison. Ready to tackle the next mission. He quickly assessed that my statement of “this will be an easy one” was in fact wrong as there are no easy ones in this game of HVAC. He throughly tested every aspect of my troubled system and was able to determine that this in fact would NOT be “easy”. 2 words came from his mouth like daggers “grounded compressor”. My heart sank. Even with my 20 mins of google searching compared to his YEARS of experience I knew this was not what I wanted to hear. After some deliberation with my better half we determined we need more options than just to repair an already aging and dilapidated system. But we knew that when it came to selling of the new system we were inquiring about Madison was just not the person for that but he knew the right person. Would we have to wait for normal business hours to resume to find the information we so desperately needed? Would we continue to sweat and rethink our decision to live in such a beautiful yet hot area of this country? No and yet again no. Madison made one call. That one call gave us the last pice of this puzzle we had been building since that first call with Christina. The sun has fully set now and the night creatures have begun to sing. Mateo is on his way and with him the answers. He arrives and we present him with our gift of Chipotle and water. A meal fit not for a king but a knowledgeable sales person that will walk us through this labyrinth of HVAC terms and systems. Overall 2 thumbs up.
Luis was exceptional. Knowledgeable and very helpful. He was professional and new right away what my problem was.
Your representative was punctual and very knowledgeable. Honest with pricing and explained everything in detail.
Shane is very smart, knowledgeable and a hard worker!
Shane was awesome. He was very detailed and took pics of everything he did on our unit. He answered all my questions and explained everything clearly. Thanks for the service and your kindness.
Friendly, very professional and detailed With the information and recommendations about servicing and care for the A/C System. Outstanding job!
Daniel was very knowledgeable and used photos to show what was needed. My system was not operating at its peak performance and a couple of parts corrected the issue.
Returned to inspect ducting and recommending dampers. Need a 12â€, 10â€ and 9â€ damper.
Customer reported the breaker tripping a few times a week. Electrical amp and voltage draws were normal. The starter has heavy signs of wear on it, abnormal for such a young system. The breaker should also be upsized to a 30 Amp. These parts should be under warranty. The homeowner was not home during this visit. The father will relay the info and the comfort club information to his son. System was running at end of appointment
Collected $1000 deposit. Balance due 15895 upon completion
Arrived on site to diagnose a unit not cooling. Condenser located in back yard and furnace located in attic. Upon arrival saw unit looked to be chewed wire and low voltage was not getting sent to unit. Inspected electrical compartment up top and low voltage was not getting sent to outdoor unit. Found a big hole and advised client they may have a rat issues. Advised client wires are bad and world need to add wires wires in to replace all bad chewed up wires. Had to break into wall to test if we could salvage wires. If not would have to route wires another way. Replaced wires and system was operational. Checked amp draws on compressor and it is over amping advised compressor could fail at any time. Pressure are good and cooling. Went over all findings and client were aware but are moving out in 2 weeks out of state and just wanted system to turn on and cool to sell home. Got system up and running. Client aware very old and inefficient. Cycled system to ensure system operating. System so
Helped jimmy troubleshoot
Tech arrived on site, found no power to the condenser. Breaker was tripped. Found the compressor grounded. Tested unit and it pulled 200 plus amps. Quoted homeowner for new compressor and talked replacement options.
Tech arrived on site. Found the system low on refrigerant. Compressor is amping at MAX. condenser fan motor is rusty and leaking a little oil. Capacitor is out of range but the unit is operational at this time. Added 5 lbs of r22. System is now cooling. Customer signed up for service plan. Customer is interested in new equipment. Set up for comfort advisor. Compressor locked out before adding refrigerant. Cooled it down and added charge. Unit is operational upon departure.
System totals out to $14,112 - Client will be paying for system outright with a Check/Cash. If client hopes to pay with any kind of card, then the $706 Check discount will be revoked. Client is writing check for $13,406 which will be paid upon completion.
Upon arrival performed diagnostic on hvac system.system is cooling and refrigerant levels are in range. Thermostat was not fully attached, client was moving a bed and it hurt and she tried to attach it but was not attached.
Performed AC maintenance on a Comfort Maker system. Primary Condensate line was clogged on arrival which was fixed today. System does not have an overflow switch. Primary blower motor is leaking oil. Start component is failed for the blower I am recommending replacement for this Part. Systems cooling temperature split is 19 degrees. Duct runs are sealed. Outdoor unit was chemically cleaned. Compressor bay and service panel was cleaned. Condenser fan motor has a serious oil leak and is drawing almost max amps. Start component I was recently replaced. Starter is showing signs of burning. Refrigerant levels are ok. System was running at the end of appointment. Customer is going to review estimates with husband when he is home from work.
Post job walk
Arrived on site to diagnose a no cooling 2005 Goodman units. Condenser are both located in attic. Spoke over with client and he stated up stairs unit as it is not cooling. Cycled unit and airflow was producing just warm. Out for unit operating advised I would inspect out side and doo a system evaluation as well to ensure no other issues are present. Inspected upstairs electrical compartment and found compressor wires leads to have been burnt and melted off. Compressor is working hard and pulling a lot of amps causing wire leads from compressor to melt off. advised finding and would further evaluate system. Inspected all components. Found primary starter burnt up on contact points. Secondary motor control was completely bad on compressor. Client is aware system are old as in past 2 years heâ€™s been told system is on borrowed time and could cause issues or fail at any time. Blower motor is leaking oil and is original to system. Compressor advises was over working as this could happen ag
Returned to perform repairs on downstairs unit. Removed old blower motor and secondary motor control. Installed new blower motor and secondary motor control. Secured all wiring. Cycled system. System is fully operational and indoor blower motor no longer short cycles. System is fully operational and cooling upon departure.
System qualifies for $1500 clean air rebate
Assisted with programmed a schedule on the Honeywell 6000 thermostat.