Service and execution from the crew was superior. Extremely informative, valuable information and insight from crew lead Darren Faught. Clearly experience professional technician. However, I can identify sales "tactics" and tend to resist/avoid artificial deadlines for rebates or discount qualification. It mandates me to pause and consider alternative contractors for validation and comparison of received value.
Jorge, as always, did a great job with repairing our multi-zone heating issue. He is timely, courteous, and very knowledgeable!
I am impressed with Jorge and will not only sign up for their maintenance program but I will also be requesting Jorge every time I call!
Mike does a great job, takes his time, and is thorough!
Jay was great and very helpful.
Very friendly clean and gave me good feed back about my system
Outstanding! He is the best. I wish all service call was as nice as him
System is not operational when calling for heating replacing system next week
Performed diagnostic. Homeowner stated that furnace is not kicking on. It was working fine till this morning. After seeing how homeowner was setting his thermostat, he was setting the temperature to be colder instead of warmer, so there was no call for heat. Showed him that the temperature had to go up and not down. System kicked right on afterward and started heating. Unit is very old. Ductwork is also old and In bad shape. Talked about unit efficiency. Homeowner slightly interested in replacing. Made him aware that There are currently a lot of rebates for system replacement. Ultimately homeowner is not ready to replace it or not interested in replacing unit. System is fully operational upon departure.
Heating performance tune up and service
Includes merv16 filter
Performed diagnostic on 2003 rheem package unit. Homeowner states that heat was not kicking on and that thermostat had no power. Checked electrical and found a bad transformer. Replaced transformer with homeowner approval. System now has proper voltage. Cycled system for heat. Gas valve engaged but only 2/5 burners kicked on and system shut of due to flame sensor not receiving any flame. After cycling system a few times all burners finally kicked on and system started heating. Burners are fairly rusted and pretty dirty. Homeowner is gonna be cleaning the burners out himself. Homeowner aware that Unit could still potentially have trouble if all burners do not kick on. Cycled System, system is operational upon departure.
Performed Spring Maintenance on 2 2005 Systems. Cycled systems for cooling. Checked outdoor unit electrical and system components. Pulled condenser motors to thoroughly wash out condenser coils, which were extremely dirty. Replaced 1 inch filters. Homeowner states that upstairs system seems like it is not working very efficiently. Checked refrigerant levels for unit and found them to be low, and also pressures are equalized. Checked compressor and found it pulling high amperage. Based on the equalized refrigerant pressures and high compressor amp draws, this compressor is going out. Checked downstairs unit electrical and amp draws. Refrigerant levels are good for downstairs unit. Went over findings and recommendations with homeowners. Homeowners are leaning more towards repair. If homeowners go with replacing the upstairs system, primary and secondary motor control from this unit will be taken off and swapped into the downstairs unit. Cycled system, systems are operational as they we
Quality control. Check
Installing pressure switch
Homeowners issue was with a fireplace, not with a furnace. Advised we do not work on fireplaces. No work performed, nothing collected.
Quality control check
Heating and cooling tuneup
Upon arrival performed maintenance on 2 furnaces. Indoor motors and wheels are in good condition. Evap coils are nice and clean. Air scrubbers are in working order. Filters need to be replaced. Amp draws are good. Systems were reset tested and fully functional upon departure.
Upon arrival performed diagnostic, ran a few test on system, diagnosed pressure switch to be faulty. Ordering from Lennox, est time 5 days coming from Ohio. $268 will be collected upon job completion.