Thank you for prompt response and a sharp technician.
Response from Cool Air Solutions:
We really appreciate you taking the time to leave us this amazing review!
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Jorge is always super professional and friendly. He's very respectful and courteous in our home. Clear communication. Thorough work. Answers questions kindly. Shows you parts, so you can see why/what needs to be done. I always feel confident we're doing everything we can to ensure a long life for our HVAC system knowing Cool Air people like Jorge are providing consistently fantastic service.
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Professional, thorough review of our AC and Furnace with sound recommendations and friendly, careful and respectful technician in Evan. Would recommend.
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It was great. Ashley G. Took care of everything and was clear about what she was doing.
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Couldn't have been more pleased!
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Luis did a great job. And he made helpful recommendations to keep our system running optimally. We love Cool Air Solutions!
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Daniel answered all my questions to help me better understand our system and the services he was providing. He made great recommendations to help protect our investment and extend the life of our system. He was thorough, professional, and friendly. I know we're in good hands with Daniel and all of Cool Air Solutions. Highly recommend.
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Had a great experience with Shane. He was very professional, polite and explained everything in detail. He knew what he was doing and I am very pleased with the work.
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This commercial client knows that breakdowns cost more than just money, but precious time and client satisfaction. So, they take advantage of our annual maintenance program with our "No breakdown guarantee". We performed a complete check on the system, cleaned the filters, and checked the pipes for clogs. The client knows they can count on our great customer service and professional expertise.
One damper was in shut position, I opened up damper to have better airflow. The limit switch tripped and cleaned pressure switch ports and reset pressure switch. I checked out air filter and was still clean. System fully operational upon departure. Heating reached 120 degrees and downstairs heating efficiently now.
Arrived on site to perform furnace diagnostic on 2007 Bryant heater. Upon arrival Mr. King stated that the unit is not heating up and they’ve had multiple issues throughout the years they have lived there. No maintenance and service has been done recently. Began diagnostic at indoor furnace and immediately saw that evaporator coil is not correctly piped and has consistently leaked over onto the furnace. Control board has water damage on back. Indoor blower motor has significant oil leakage which will lead to it locking up or overheating. Advised client that heat exchanger should be pulled and tested to verify that it is safe. At this time control board will have to be repaired and it is a possibility that gas valve may have been damaged by water as well. Clients are interested in replacement and have been dealing with issues with the system for years. Supervisor will be returning on Tuesday to go over options. Went over all recommendations and clients are aware of current Failure poi
Arrived at customers house to preform two 20 point furnace maintenance inspections. When we arrived on site the customer had both units on in heat. We went into the garage attic and started on the system there. Upon first glanced I noticed the ducting was a little undersized. This was mention to the customer. Next we looked at all electrical connections and took our amp draws and checked limit switches. Both were looking good and were within range. Next we took a look at the filter, 16x25x5 merv 16 was looking good and did not need to be replaced at this time. Flushed condensate drains and made sure they drained properly. Checked flue vent and gas piping for any leaks. There were no gas smells or leaks while system was running. Next we headed down to the downstairs unit in the basement/craw space. At first glance the unit looked like it was running properly. We opened the system up and started taking our electrical measurements. All electrical on downstairs outside unit was good and
Arrived on Site to perform diagnostic on 1991 furnace. Homeowner states that system is not heating. It stopped working on Friday, worked again on Saturday and stopped working on Sunday and hasn’t worked again since. Cycled system for heating. Unit initiated heating cycle, but ignitor never turned on and system eventually locked out. Tested ignitor and it is bad. Also tested circuit board and circuit board is starting to fail, has not failed completely. Circuit board is failing to send voltage on every call for heat. Sometimes it will send voltage and other times it won’t. Blower motor has leaked significant amount of oil. Ductwork is old and inefficient. No AC. Went over findings and recommendations with homeowner. She would like to go over replacement options due to cost of repairs and age of equipment. Turnover appointment set for tomorrow December 13 from 2-4. System is not operational upon departure.
Performed a heating maintenance on a Goodman furnace. Cleaned and Adjust Burners. Check Combustion Air for Proper Venting. Examine the Heat Exchanger for Damage / Corrosion. Test Furnace Safety Controls. Inspect Gas Piping. Tighten Electrical Connections. Measure the Voltage and Amperage. Flush the Condensate Drains. Measure Tempurature Difference between Supply and Return Air. Vacuum Furnace Return Grille. Adjust Gas Pressure & Pilot. Clean in-place Blower Compartment. Inspect Blower Wheel for Proper Balance. Check the System's Static Pressures to Ensure Proper Airflow. Inspect Duct Connections for Air Leaks / Sizing / Insulation. Check all System Safety and Limit Switches. Clean Flame Sensor. Inspect Carbon Monoxide Detector. Check Thermostat for Proper Operation / Calibration. Filters where changed out this visit. System was fully operational on time of departure.
Performed FAU maintenance on 2 year old Lennox unit. Cleaned return grates. Flushed condensate drain with water. Inspected blower compartment, blower wheel is clean and balanced. Replaced merv 16 filter. Inspected electrical connections. Inspected flame sensor. Tested resistance of hot surface igniter. Temperature split is within limits. Installed Phenomenal Aire on return plenum and 24v transformer in blower compartment. Upon departure system is operational.
Arrived on site to perform furnace maintenance on Lennox heater. Client states that they never use the heat and only use cooling. Performed full maintenance and safety inspection on unit. Filter is good and Client will order new one for next visit. Flame sensor was cleaned and igniter is in range. Inducer motor and indoor blower show no signs of oil leakage and are within amperage range. Drain lines were clear. Zoning controls are operational and opening and closing on command. Combustion venting is connected properly. System is not equipped with surge protection. Temperature rising is in range. Discussed full maintenance with client and he is aware of current condition. He has no questions at this time and will order filter upon departure unit is operational and heating.
Programmed the control for heat pump. Tested both heating and cooling.
Arrived on site to initially perform furnace diagnostic all those system is working upon arrival and was just a thermostat user error. Performed for maintenance on a efficiency furnace. Temperature rise is 41° and in range. Condensation lines are clear and draining out properly at this time. Indoor blower motor is operating properly and shows no signs of oil leakage. Air mixing cabinet and scroll wheel is covered heavily in Dust and debris. At this time system is heating properly and shows no signs of issues.
Performed FAU maintenance on 1 year old Lennox unit. Cleaned return grate. Replaced filter with owner-supplied 16x25x5 merv16 unit. Tested static pressure and found it to be close to recommended. Inspected blower compartment, blower wheel is clean and balanced. Inspected flame sensor and found it to be clean. Tested resistance of igniter. Inspected electrical connections. Cleaned condensate drain P trap and flushed with water. Installed Phenomenal Aire and 24v transformer in blower compartment. Upon departure system is operational.
Arrived on site to perform Diagnostic. Homeowner states that his thermostat is blank. We were just out recently and replaced the fan motor outside. Also came out to quote for a new system, but they are still not ready for that yet. Checked for power at the thermostat. Found that This is a battery operated thermostat. Replaced batteries, customer provided. Thermostat came on, cycled for cooling. Unit came on and started cooling. Checked electrical components. System is operational upon departure.
Clean and Adjust Burners Check Combustion Air for Proper Venting Examine the Heat Exchanger for Damage / Corrosion Test Furnace Safety Controls Inspect Gas Piping Tighten Electrical Connections Measure the Voltage and Amperage Flush the Condensate Drains Measure Tempurature Difference between Supply and Return Air Vacuum Furnace Return Grille Adjust Gas Pressure & Pilot Clean in-place Blower Compartment Inspect Blower Wheel for Proper Balance Check the System's Static Pressures to Ensure Proper Airflow Inspect Duct Connections for Air Leaks / Sizing / Insulation Monitor Air Purification System Check all System Safety and Limit Switches Clean Flame Sensor Inspect Carbon Monoxide Detectors Check Thermostat for Proper Operation / Calibration
Arrived on site, homeowner stated his electrician told him the system does have proper power and my diagnosis was wrong. After thoroughly checking everything over, system still DOES NOT have the proper power, and there is an electrical problem causing the unit not to turn on. Wired the unit into disconnect from other unit to show him that it’s an electrical problem. Unit turned right on. Switched everything back, unit is not operational upon departure. Collected diagnostic fee.
Arrived on site to install parts. Installed new indoor blower motor and circuit board for downstairs system. System was tested and is fully operational upon departure