I like cool air solutions that is why I went back to them.
I found your staff for sales install and service to be thorough, conscientious, and professional, the installers did a nice clean installation.
He was very nice friendly efficient knowledgeable I had no problem whatsoever with him
Very well very informative very kind
Luis found the problem, fixed it!
Very Happy With The Service Of The Service Personal
Estimate to relocate condenser. Would be relocating from one side of home to the other side. Would require new lineset coming down opposite side of home. Also includes New low voltage as well as high voltage power moved over to the other side. Emailing estimate to Matthew.
WARRANTY. Customer is concerned that system runs and cools way past cooling set point. Was sent with an S30 communicating thermostat but system is a single stage system with an M30. Checked settings and called tech support. Adjusted feels like setting to compensate for humidity. Also sealed area near wire penetration. Customer will try this out and let us know if the problem persists after this. Checked temperature accuracy and it was +/- 1 degree. Unit operational upon departure.
Replaced defective battery cap and burnt connection
Inspected the system for faults
Inspected system for faults and replaced component
( customer is providing 1000 down payment upfront) remainder will be collected once work is complete
Inspected the system for performance
Upon arrival performed air flow issue. Cut down dampers on side of home to add more air into living room. Customer would like to move forward with duct cut in for restroom, but will call us back when ready. Will hold on adding another cut in living room wants to see how it works after damper adjustments. System is operational.
Upon arrival performed diagnostic. Customer believes thermostat runs without being called. Temperature at thermostat is same temperature it displays, ran a test to see if system dropped down to temperature. Thermostat is right over return. Thermostat and area are correct temperature. Customer,we just wanted verification. System operational.
Found system operational upon arrival. Customer said thermostat gave out error code â€œcriticalâ€™. Checked system and found no saved error codes. Checked electrical and freon pressures. Everything was within range. Customer said unit only had that error code once and then it went away. No repairs done today. Unit operational upon departure. 1. Recommend adding extended warranty to cover labor, freon, and warranty processing. 2. Recommend surge protection for air conditioner. Customer declined recommendations today.
Found system operational upon arrival. Customer stated she had electrician neighbor come out and diagnose and work on system. She stated the outdoor fan wasnâ€™t running and electrician checked all the electrical and cleaned the drain line in the attic. Upon inspection, found compressor and condenser motor running. Unit was low on freon. Customer approved adding freon and leak seal. If leak seal doesnâ€™t seal leak this turns into a leak search which will help us pinpoint the leak and determine action required to repair leak. Added refrigerant and sealant. Unit cooling to a 12 sub cool and 12-15 superheat upon departure. ***Customer also signed up for monthly maintenance agreement. This included a discount on repairs and a waived diagnostic as part of the membership benefits. If maintenance agreement is canceled, discounted rates are also canceled and due.***
Upon arrival performed diagnostic. System is very low on charge. Outdoor coils are very damaged. Indoor fan motor leaking excessive oil. System is R-22. Duct work is very old and has old distributor boxes. System is operational but not cooling efficiently due to low charge. Darren to come out Tuesday between 2-4.
Customer paying check upon completion
Replace existing system with listed equipment. Permits and HERS included
Performed diagnostic on 2003 Payne unit. Homeowner states system is not blowing any air at all inside the home. Cycled system for cooling. Outdoor unit kicks on, indoor unit is unresponsive. Checked system electrical and system components. System is recieving proper voltage. Thermostat is sending proper command to circuit board but indoor fan is not turning on. Secondary motor control for indoor fan still in range. After testing, found that circuit board is not sending power for the fan to kick on. Circuit board needs to be replaced. Tested fan motor separately with pig tail and motor kicks on so motor appears to still be good. Can not perform thorough evaluation of system until circuit board is replaced. Went over findings and recommendations with homeowner. She wants to call her home warranty and see if there is anything that can be done or if they can give her any money for the repairs. System was left non operational upon departure.