Madison Hitzke is the best! If it weren't for his outstanding customer service and technical service I would have left the company for another. By some misfortune, my annual service was cancelled and no excuse was given to me by the scheduler. I did have a service repair tech scheduled to come out and fix a unit, but it was not guaranteed he would also complete the annual service. I would have to call and reschedule if he didn't have time to do it. Madison arrived, fixed the HVAC issue. When he was asked about the annual service, he had no idea. They sent him out to only do the repair, so he decided to call the office and let them know he was gong to do the service. He not only completed the repair, completed the annual PM service, he even installed a new thermostat I had purchased, and even installed my smoke detector. I wasn't home at the time, but if I was I would have given him a big tip and told him thank you for reinstating my faith with his company. If you are reading this Cool Air Solutions, promote this guy!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Scheduling and staff were awesome, our technician Jorge was a sweetheart, very honest and very knowledgeable, all in all we ate a very happy customer.
Overall Experience
Quality
Price
Convenience
Mr. Cervantes was very professional and polite. I especially appreciate that he was knowledgeable and competent concerning the task at hand and explained why and what he was doing. Sincerely.
Overall Experience
Quality
Price
Convenience
Upon arrival performed maintenance on Lennox heat pump. Refrigeration levels are in range. Filter is dirty client will replace. Washed condenser coils out. Checked secondary control. Start up Amperage’s are in range. Indoor blower wheel is very clean. Blower wheel in range. Tested system multiple times. Ordering outdoor defrost board from Lennox as fan pin is damaged. Client states sometimes system stays on after it hit temp and blows cold. System is operational
Upon arrival performed maintenance on Lennox heat pump. Refrigeration levels are in range. Filter is dirty client will replace. Washed condenser coils out. Checked secondary control. Start up Amperage’s are in range. Indoor blower wheel is very clean. Blower wheel in range. Tested system multiple times. Ordering outdoor defrost board from Lennox as fan pin is damaged. Client states sometimes system stays on after it hit temp and blows cold. System is operational
Upon arrival performed maintenance on Lennox heat pump. Refrigeration levels are in range. Filter is dirty client will replace. Washed condenser coils out. Checked secondary control. Start up Amperage’s are in range. Indoor blower wheel is very clean. Blower wheel in range. Tested system multiple times. Ordering outdoor defrost board from Lennox as fan pin is damaged. Client states sometimes system stays on after it hit temp and blows cold. System is operational
Upon arrival performed maintenance on Lennox heat pump. Refrigeration levels are in range. Filter is dirty client will replace. Washed condenser coils out. Checked secondary control. Start up Amperage’s are in range. Indoor blower wheel is very clean. Blower wheel in range. Tested system multiple times. Ordering outdoor defrost board from Lennox as fan pin is damaged. Client states sometimes system stays on after it hit temp and blows cold. System is operational
When I arrived at home, I started my heating maintenance. Set thermostat to heat and started checking amp draw. Amp draw on fan motor and system itself are using low amps. The coil was a bit dirty. Filter was replaced, owner provided filter. Heat strips were installed to air handler. Heat reaches up to 120 degrees and heats home efficiently. System operational upon departure.
Upon arrival upstairs system was down. Low voltage fuse failed again. Installed new fuse and system began to cool. Inspected wiring at thermostat. The low voltage wires didn’t look good and copper was exposed. Cut exposed wires and rewired the thermostat. Tested system for 2 hours without failure. Began 2 system maintenance. Downstairs condenser fan motor is rusting badly and leaking oil. Motor is using a lot of power and will likely fail in the future. Upstairs condenser fan motor is not as bad but still in poor shape. Cleaned condenser coils and brushed out electrical. Upstairs system has a good temp split. Downstairs is cooling 16/20. Charge on both systems are okay. Installed customer provided thermostat and smoke detector. Units are operational upon departure.
Upon arrival, started ac tune up. Refrigerant charge and temp split are perfect. Static pressure is high. Cleaned out condenser coils. Checked electrical start components. Found no issues. Flushed out drain lines. Advised client to change out filter and informed him where to get it. Recommend adding surge protection. Unit is operational upon departure.
Upon arrival, system had low voltage power to thermostat. Found the low voltage fuse failed. Through extensive troubleshooting found the high voltage distributor had failed. A installed new starter and rewired the soft start system. Unit is operational upon departure.
Arrived on site to perform AC/heating maintenance on 2010 Goodman heatpump.
Upon arrival performed heating tune up. Checked heat exchangers, did not find any that were damaged or cracked. Circuit board and electrical connections in range. Indoor blower motors are leaking oil and need some replacement soon. Client stated they don’t use heater that much due to propane costs. Advised moving to a dual fuel system to utilize solar on home and use propane as back up cause be a good outcome. Indoor blower wheels are dirty. Dusted off electrical connections. Did not have any filters for client. System checked, system operational. Client wanted to email husband with all pictures.
Upon arrival performed heating tune up. Checked heat exchangers, did not find any that were damaged or cracked. Circuit board and electrical connections in range. Indoor blower motors are leaking oil and need some replacement soon. Client stated they don’t use heater that much due to propane costs. Advised moving to a dual fuel system to utilize solar on home and use propane as back up cause be a good outcome. Indoor blower wheels are dirty. Dusted off electrical connections. Did not have any filters for client. System checked, system operational. Client wanted to email husband with all pictures.
Upon arrival performed heating tune up. Checked heat exchangers, did not find any that were damaged or cracked. Circuit board and electrical connections in range. Indoor blower motors are leaking oil and need some replacement soon. Client stated they don’t use heater that much due to propane costs. Advised moving to a dual fuel system to utilize solar on home and use propane as back up cause be a good outcome. Indoor blower wheels are dirty. Dusted off electrical connections. Did not have any filters for client. System checked, system operational. Client wanted to email husband with all pictures.
Upon arrival performed heating tune up. Checked heat exchangers, did not find any that were damaged or cracked. Circuit board and electrical connections in range. Indoor blower motors are leaking oil and need some replacement soon. Client stated they don’t use heater that much due to propane costs. Advised moving to a dual fuel system to utilize solar on home and use propane as back up cause be a good outcome. Indoor blower wheels are dirty. Dusted off electrical connections. Did not have any filters for client. System checked, system operational. Client wanted to email husband with all pictures.
Performed heating and cooling maintenance on a 2020 Lennox heat pump. All electrical components were measured tested and recorded. Refrigerant levels are in range. Filter is ok today. Indoor unit was chemically washed. Outdoor unit was very dirty and chemically washed today. Condition of system was discussed with the homeowner. A maintenance schedule was Setup. System is fully operational.
