Madison Hitzke is the best! If it weren't for his outstanding customer service and technical service I would have left the company for another. By some misfortune, my annual service was cancelled and no excuse was given to me by the scheduler. I did have a service repair tech scheduled to come out and fix a unit, but it was not guaranteed he would also complete the annual service. I would have to call and reschedule if he didn't have time to do it. Madison arrived, fixed the HVAC issue. When he was asked about the annual service, he had no idea. They sent him out to only do the repair, so he decided to call the office and let them know he was gong to do the service. He not only completed the repair, completed the annual PM service, he even installed a new thermostat I had purchased, and even installed my smoke detector. I wasn't home at the time, but if I was I would have given him a big tip and told him thank you for reinstating my faith with his company. If you are reading this Cool Air Solutions, promote this guy!
Came when requested. Very informative.
Scheduling and staff were awesome, our technician Jorge was a sweetheart, very honest and very knowledgeable, all in all we ate a very happy customer.
Mr. Cervantes was very professional and polite. I especially appreciate that he was knowledgeable and competent concerning the task at hand and explained why and what he was doing. Sincerely.
Upon arrival upstairs system was down. Low voltage fuse failed again. Installed new fuse and system began to cool. Inspected wiring at thermostat. The low voltage wires didnâ€™t look good and copper was exposed. Cut exposed wires and rewired the thermostat. Tested system for 2 hours without failure. Began 2 system maintenance. Downstairs condenser fan motor is rusting badly and leaking oil. Motor is using a lot of power and will likely fail in the future. Upstairs condenser fan motor is not as bad but still in poor shape. Cleaned condenser coils and brushed out electrical. Upstairs system has a good temp split. Downstairs is cooling 16/20. Charge on both systems are okay. Installed customer provided thermostat and smoke detector. Units are operational upon departure.
Upon arrival, started ac tune up. Refrigerant charge and temp split are perfect. Static pressure is high. Cleaned out condenser coils. Checked electrical start components. Found no issues. Flushed out drain lines. Advised client to change out filter and informed him where to get it. Recommend adding surge protection. Unit is operational upon departure.
Upon arrival, system had low voltage power to thermostat. Found the low voltage fuse failed. Through extensive troubleshooting found the high voltage distributor had failed. A installed new starter and rewired the soft start system. Unit is operational upon departure.
Arrived on site to perform AC/heating maintenance on 2010 Goodman heatpump.
Upon arrival performed heating tune up. Checked heat exchangers, did not find any that were damaged or cracked. Circuit board and electrical connections in range. Indoor blower motors are leaking oil and need some replacement soon. Client stated they donâ€™t use heater that much due to propane costs. Advised moving to a dual fuel system to utilize solar on home and use propane as back up cause be a good outcome. Indoor blower wheels are dirty. Dusted off electrical connections. Did not have any filters for client. System checked, system operational. Client wanted to email husband with all pictures.
Performed heating and cooling maintenance on a 2020 Lennox heat pump. All electrical components were measured tested and recorded. Refrigerant levels are in range. Filter is ok today. Indoor unit was chemically washed. Outdoor unit was very dirty and chemically washed today. Condition of system was discussed with the homeowner. A maintenance schedule was Setup. System is fully operational.
Adjusted circuit board setting to stage to second stage after 7 minutes of heating. Tested supply temperatures and monitored. Removed piece of gas nipple in the attic space and removed length of return ducting. Programmed the Sensi app and connected the WiFi network. Added a summer and a winter schedule for the thermostat.
Installation of a Lennox Variable Speed Furnace. Cash Discount is only applicable if payment is completed with either Cash or Check, failure to do so with result in cash discount being revoked.
Upon arrival found system not heating. Blower motor would stay on for 30 mins plus after call for heating ended. Upon inspection found the control module yellow and had failed. Further inspection revealed the ignition components are old and worn down. Blower motor is leaking oil. Tried to replace with universal board on van but it wasnâ€™t the correct one. Order control module. Client is interested for replacement of furnace since part is a couple days out.
Tech arrived on site. Performed fall tune up. Inspected ignition components. Unit is 21 years old. Flame sensor is oxidized, and hot surface igniter has high readings. Both still operational. Inducer motor is okay. Blower motor is over amping and will fail. Pulled blower motor to inspect heat exchanger. Temp rise and static are okay. Heat exchanger is not cracked at this time. Hot spots on heat exchanger. No secondary drain pan on condensate line. Talked about replacement options as well as repair options. Unit is operational upon departure.
Combo Maintenance Performed Upon arrival system is working and operational. I began my maintenance in the attic by performing a duct leakage inspection. I then proceeded to the furnace unit, I checked and tightened electrical connections. I inspected the heating components for proper operation and wear. Burners were inspected for proper operation. Flame sensor was cleaned. Condensates lines were inspected for proper drainage. Static pressures and temperature splits were taken. Filter has been checked, does not need to be changed at this time. Blower housing and wheel was inspected for balance and dust build up. Air supply was measured. Inspected safety switches as well as inspected home for fire and carbon monoxide detectors. I then proceeded to the outdoor unit. I checked electrical components as well as measured amp draws. Inspected components for wear. Checked refrigerant pressures. Recommended a phenomenal aire to customer for allergies and dust concern. Upon departure system is w
Customer was confused on todayâ€™s scheduling, he thought todayâ€™s visit was being rescheduled. He is leaving in 35 minutes. No time for a combo tuneup and is happy to reschedule. Customer is nice, states if there is any bill for the mixup to go ahead and email it.
Upon arrival performed diagnostic. Client saidnsystem just keeps running and running after doing its cycle. Client had some registers closed, dirty filter. Advised we have to keep filters clean every 2 months. System is operating at normal standard, reaches out of temperature, cycle to cool heat exchanger down then shuts off. System is operational. Client will speak to husband about membership.
Found defective condensate float switches keeping the system from operating properly.
Tech arrived on site. Started AC tune up on a Rheem split system. Unit is operational. Cleaned condenser coils with chemicals. Cleaned and tested components in the electrical cabinet. All start components are good and had been replaced recently. Condenser fan motor is leaking oil and rusty. It is recommended that it be replaced before it fails. Refrigerant charge and temperature split are good. Went into attic and started checking Airflow. Static pressure is low. Duct connections are not sealed. Blower wheel is dirty, and there is no emergency drain pan installed. Flushed out condensate line. It is strongly recommended that we install an emergency drain pan to prevent ceiling damage in the event that both lines clog up. Compressor amps are 18/21. Compressor is struggling. Service disconnect is not secure on the wall. Went over replacement options with client. Customer is aware of all issues and recommendations. Client declined them at this time. Unit is operational upon d