Jimmy was very professional and informative. Very nice man.
Response from Cool Air Solutions:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
It was great!
Response from Cool Air Solutions:
We’re so glad you had a good experience.
Patrick and the whole team were professional and courteous it was a pleasure having them in our home!
Response from Cool Air Solutions:
Thank you for the wonderful review and for taking the time to share your feedback.
I would refer everyone I know to Cool Air
Quick and clean job. Jorge Was very knowledgeable and professional.
Kendall exhibited top notch customer service that greatly exceeds other competitors I’ve dealt with. He took his time to explain EVERYTHING, and was very prompt! I felt completely safe with him in my home especially being a woman alone with my child. He even went above in device by providing flying information once I read his bio and expressed my son was interested in becoming a pilot. Kendall not only provided a point of contact but, also wrote down a book he should read. Now, cool air solutions, this Man is well above normal customer service, he embodied the highest level of workers ethics and compassion! I truly enjoyed his 360 degree service and even asked questions and showed me info I didn’t know about my CO2 monitors! Amazing, the more you know… honestly the service I can’t say enough about! He’s a keeper!!
Arrived on site to perform heating tune up on a 2002 lennox unit. Client stated no issues and he knows it’s older. Cycled unit and was operational. Filter was replaced as last one was really dirty. Blower assembly is dusty but good. Motor seems good. Looks to have been replaced. Secondary lols new but is weak at this time and could fail in future. Inducer motor is over amping pulling 1.6 rated at 1.3. Inducer can fail in future. Gas line has no sediment trap. All safety switch are operational found drain lines clear but dusty and have no safety over flow switches. Unit is in range of Tempe rise. Found black flex ducting used and original but found they had a rat problem in past as there is ducting and insulation chewed up in attic. No protection on unit and highly recommend adding it. Cycled unit and went over all findings with client and he is aware how unit is doing and did hold off as he stated he’s letting it ride about to see how much more they can get. Client is aware of are
Performed heating maintenance on 8 year old Carrier unit. Cleaned return grates. Checked filters and found them to be in good condition. Temperature rise is within limits. Adjust gas pressure from 3.9â€WC to 3.5â€WC. Measured external static pressure and found it to be a bit high at .9â€WC, mfg recommends .8â€. Inspected blower compartment and found blower wheel to be clean and balanced. Found flame sensor to be heavily sooted up with carbon, I made sure to get this clean. Secondary motor control is within limits. Checked all electrical connections. Tested safety switches. Checked pressure switch. Prior to departure the system is operational after my maintenance inspection.
Arrived on site to diagnose a no good airflow to upstairs bedrooms. Client stated he moved in about over A year ago. He stated his daughters room is not enough air as the other 3 bedrooms upstairs. Cycled upstairs unit checked ducting. Checked and found ducting a bit under size. Checked units and also found upstairs unit is a 2 ton unit and advise that is a really small u it and may not be able to blow great air after being divided with the rest of the rooms. Checked all duct and where they ran and did a ducting lay out with cleans he saw unit is small and not getting a lot of air in and due to its size may not be able to produce a lot since it’s a smaller unit. Ad owed him a variable unit would be great here cause those units are able to go in low and high stage to be able to make up for the loss of air flow. Client os aware of the issues. Advised him now is the time to consider full system replacement to help improve airflow and design the ducting better to be able to give the c
Arrived on site to perform furnace diagnostic on Lenox System. Client stated that he has not used furnace once in a circuit board repair but AC works fine. Proceeded to unit and found that flame sensor pin connector disconnected from harness and just needed to be pushed back in. System fired up and began heating. Klein will be giving us a call for his maintenance. upon departure unit is operational.