Communicated awesome about arrival time… explained the repair/charges. Was very efficient and professional. He represents your company well! 🌟🌟🌟🌟🌟
Response from Cool Air Solutions:
We're delighted to hear that you had a positive experience with us. Thank you for your kind words.
Great job. I will definitely recommend the company to my family in Carlsbad.
Luis M. diagnosed the problem with my heating system, located the parts needed for my repair, got the parts in his hand the next morning and installed them. He started up the system and did a field check before noon the next day (all in less than 24 hours). I could not ask for more. Thank you Luis.
Tech was friendly and courteous
My technician was great! The customer service with regards to arrival by both the office and my service tech was great. Brent, the tech helped expidite the problem and since I had an elderly person in the house, I was grateful for him going the extra mile. All around experience was fabulous.
We have had Cool Air Solutions maintaining our HVAC system since we bought our home in 2017. They have always been kind and respectful. They also provide details and even pictures to help describe when things are broken or need to be replaced (our furnace is in the attic which we don’t go into). Thanks so much!
Jorge Cervantes is just the BEST service provider ever!!! He was courteous, timely, and answered all my numerous questions about the repair needed. I will always use this company and ask for Jorge. You can't go wrong with him!
Good job. Very attentive. Asked for some additional future services and they accommodated. Setup another appointment next week. Just a bit unsatisfied that the putty they keep fixing was not fixed.
Tech did an awesome job! Very knowledgeable and professional! Thank you!
This tech was so outstanding! Very polite, on time, listened to my concerns and addressed each one
The client decided to take advantage of our promotion of $2100 Instant Rebate on Comfort Pro HVAC System. We went over all of the best possible solutions with them and took the time to answer all of the questions. We chose the best HVAC system to suit their budget and needs. The client was really happy about the big discount, too!
The client decided to take advantage of our promotion Elite HVAC Super Tune-Up at the discounted price of $75 until the end of August. We performed our proven 20-point, and super tune-up efficiency inspection, a complete unit maintenance cleaning, and wrote up an efficiency report and complete unit breakdown.
The client was concerned with indoor air quality (IAQ) due to their child's allergies. We answered all their questions and provided information about all the latest technology to improve air quality in their home removing dust, mold, and even viruses. We recommended a UV Purifier with advanced filters. The client was happy with our expertise.
The client complained of their AC unit making strange noises and poor air quality. We performed a full maintenance check and found clogged filters and a missing isolation foot. We checked the refrigerants and cleaned up some debris around the outside unit. The client was satisfied with our professional services.
The client decided to replace their older AC unit with a new energy efficient one. We discussed the various options and chose the perfect unit for their needs and budget. We installed and checked the new unit and removed the old one. The client was amazed at the improved air quality and temperature control.
Arrived on site to preform maintenance but system was not working properly since the morning. Found 2001 Rheem heater non operational due to failed inducer motor. Indoor blower is leaking oil as well. Flame sensor was rusted. Unit is cover in rat droppings at this time due to rodents. Clients are not in a position to replace due upcoming weddings. Clients wil op for mandatory repair for meanwhile and understand that these repair will not guarantee extra life. Inducer was ordere upon departure. Do not recommend running unit.
Maintenance performed on Goodman system. Checked ampâ€™s of blower motor and furnace itself, system using low amps. The filter was still clean and can be replaced next maintenance visit. The temperature split was in range to heat home properly. Coil is clean, and gas line is in open position. Turned heating off and checked through all electrical components. All components operating correctly. System is operational upon departure. Moved onto Lennox mini split and set in heating mode. Cleaned out air filters inside mini split head. Checked voltage tightened electrical. Noticed the condenser was dirty so I went ahead and cleaned off unit. System heats well, and operational upon departure.
Furnace wasnâ€™t operating upon arrival. I started my diagnostic and found the spark igniter module failing. System couldnâ€™t turn on heat, just fan spinning only. The blower motor is in bad condition and is unbalanced. You can hear the bearings of motor moving while system on. The motor using high amps while running, and system canâ€™t operate how it used to. Looked into Rudd air conditioning equipment and they no longer make nor sell parts from distribution or distributors. System is from 1985, system needs to be replaced. Just charging for diagnostic today, after calling distributors and them verifying systems parts arenâ€™t made anymore due to old age.
Furnace check up on twenty year old system. System wasnâ€™t operation correctly. Owner replaced thermostat himself and couldnâ€™t get system on. I was able to turn on system and after I cleared every error code. System gave me a new one after clearing each one. I found a faulty blower motor, a motor control reading low, pressure switches that didnâ€™t close. I brought all these issues up to owner. He agrees to just replace instead of put money into old system. Only charging for diagnostic today, and supervisor will arrive on Wednesday from 9-11am
Furnace is in bad condition, the whole inside is filled with rat droppings. The sensor was cleaned to get system on, but didnâ€™t work. The thermostat is failing and very old. Thermostat calls for heating minutes later. The system has a lot of parts failing internally but canâ€™t be replaced because parts are exceeding age of parts at distribution. Charging for diagnostic only today. Supervisor will come out from 2-4pm.
Arrived on site to perform heating tune up on a 2017 Goodman unit. Client stated no issues. Cycled unit and is operational. Filter was just replaced. Blower assembly and wheel is good slight dust. Motor is good. Secondary motor control is good l. Inducer motor is in range. Igniter is good. Flame sensor was cleaned. Drain lines a hood and drain pump hood and operation. Found no protection on unit and would recommend adding some to protect unit from electrical surges and power outages. Cycled unit but and went over how unit is running and itâ€™s condition. Went over recommend he is aware and did hold of now. Cycled unit and unit is operational upon departure.
Recovery, vacuum and system recharge.
90% furnace venting was leaking from roof -There was no vent cap on the roof, causing water to get inside and leak into furnace and cabinet -The pvc venting is also not sealed properly as well as the b-vent in the roof -I installed a cap onto venting to ensure no water leaks in -I also sealed the unsealed part of the venting with roof patch and high-temp silicone
During my twenty point heating inspection, I started with the thermostat. Giving a call for heating, and going to furnace to start maintenance. House heats up to designated temperature. I checked out blower motor of any dirt or debris and itâ€™s clean. Replaced air filter for new air filter. Hot surface igniter not cracked or having white spots. Flame sensor still working good, flame sensor cleaned. Ducting done correctly, and all runs intact. Inducer motor is working high amps along with furnace. House heats good and ready for winter. Fixed duct run that led to living area, duct has better air flow now.
Electrical connections tightened -Amperage for fan motors are within range -Thermostats working properly -Contactors are closing efficiently, although are a little pitted -Constant 240 volts -24v is constant as well