My technician was great! The customer service with regards to arrival by both the office and my service tech was great. Brent, the tech helped expidite the problem and since I had an elderly person in the house, I was grateful for him going the extra mile. All around experience was fabulous.
We have had Cool Air Solutions maintaining our HVAC system since we bought our home in 2017. They have always been kind and respectful. They also provide details and even pictures to help describe when things are broken or need to be replaced (our furnace is in the attic which we don’t go into). Thanks so much!
Jorge Cervantes is just the BEST service provider ever!!! He was courteous, timely, and answered all my numerous questions about the repair needed. I will always use this company and ask for Jorge. You can't go wrong with him!
Good job. Very attentive. Asked for some additional future services and they accommodated. Setup another appointment next week. Just a bit unsatisfied that the putty they keep fixing was not fixed.
Tech did an awesome job! Very knowledgeable and professional! Thank you!
This tech was so outstanding! Very polite, on time, listened to my concerns and addressed each one
Kendall was personable and spent time explaining everything and answering all my questions.
Very profession and helpful
Luis, was very knowledgeable, professional , friendly and was very honest. It's hard to find employees that. I feel like we want to keep using Cool Solutions for our upcoming repairs.
Courteous and professional installation of new ductwork for our air conditioning system. Protected carpet and cleaned up any debris and removed old ductwork.
As always, CoolAir is wonderful to work with. Kendall was respectful of my home, was very clear with what had been inspected and explained in detail his findings, what I can expect from my system in the next few years and any steps necessary to keep things running smoothly.
Performed a heating maintenance on a 2016 Lennox system. Cleaned and Adjust Burners. Check Combustion Air for Proper Venting. Examine the Heat Exchanger for Damage / Corrosion. Test Furnace Safety Controls. Inspect Gas Piping. Tighten Electrical Connections. Measure the Voltage and Amperage. Flush the Condensate Drains. Measure Tempurature Difference between Supply and Return Air. Vacuum Furnace Return Grille. Adjust Gas Pressure & Pilot. Clean in-place Blower Compartment. Inspect Blower Wheel for Proper Balance. Check the System's Static Pressures to Ensure Proper Airflow. Inspect Duct Connections for Air Leaks / Sizing / Insulation. Check all System Safety and Limit Switches. Clean Flame Sensor. Inspect Carbon Monoxide Detector. Check Thermostat for Proper Operation / Calibration. Filters where not changed this visit. System was fully operational on time of departure.
Arrived on site to perform diagnostic on York furnace and system is operational upon arrival client states. Measured temperature rise and found that it was in range at this time. Filters were heavily clogged. Client will be getting new filters at this time. Reset unit 3 times And it began heating properly. Client will give us a call if issue occurs again and is getting new filters at this time. Upon departure unit is operational and heating
System has normal operation. Advised coils outside will defrost and have condensation due to very cold temps outside. Same as when AC condensates, indoor coils would condensate .
Upon arrival found motor to not be responding even with power flowing through. Went and got a replacement motor from Lennox. System is now operational. Added 2 surge protector to keep system protector from any black outs, power outages or surges. System is now operational and heating .
Gas valve installed -Flames lighting up properly -Cycled system multiple times for 5 minute intervals to ensure everything is working properly, and it is -Duct fell off plenum, I sealed it back up for them
Performed a hearing maintenance on a Lennox heat pump system. Test Furnace Safety Controls. Tighten Electrical Connections. Measure the Voltage and Amperage. Flush the Condensate Drains. Measure Tempurature Difference between Supply and Return Air. Vacuum Furnace Return Grille.Clean in-place Blower Compartment. Inspect Blower Wheel for Proper Balance. Check the System's Static Pressures to Ensure Proper Airflow. Inspect Duct Connections for Air Leaks / Sizing / Insulation. Check all System Safety and Limit Switches. Inspect Carbon Monoxide Detector. Check Thermostat for Proper Operation / Calibration. Filters where not changed this visit. System was fully operational on time of departure.
Client stated no heating -I found furnace non operational -Filter was extremely dirty and plugged up, client provided filter and replaced it -All vents are open in the house -It appears that high limit switch was tripped, and it seems to be due to a lack of airflow and the filter was completely plugged -Heat rise with new filter in place is remaining steady at 70Â° -Furnace has been running for over 30 minutes and heating the house -A maintenance membership was highly recommended to take care of this older furnace and make sure filter is being replaced each visit
Technician arrived to perform furnace tune up -Filter is still good, customer provides them -Flame sensor cleaned off -Electrical connections tightened -Amperage draw for blower and inducer motors is within range -Resistance for inducer and igniter is within proper range as well -Ducting is in good condition, sealed properly -Heating elements are working efficiently -System is tuned and in great shape
Gas Valve needs to be replaced -Current gas valve is not distributing gas -Igniter is working properly -Voltage is being sent, and there is gas at the inlet, but none is exiting -Gas valve ordered, will be back tomorrow to install
Replaced Thermocouple. Cycled and tested unit. System is operational upon departure.
Performed evap coil cleaning / brushing and wipe down.
Arrived on site and found Ducted mini split unit nonoperational since the summer time after client had a kitchen remodeled. Mention there was a few power outages although she is not sure. Began diagnostic at outdoor unit and found that condenser was turning on and resetting after about two minutes. Reset unit and it began heating properly without any issue. Client signed up on maintenance plan to keep the mini split at a standard twice a year. Upon departure unit is operational and heating
Arrived on site to perform furnace maintenance on 2016 high-efficiency Lennox. Upon arrival Roderigo mentioned that the living room has lack of airflow and has a huge temperature difference from the other rooms and would like to add in two drop in supply vents. After inspecting the location of the supply vents found that this is an additional add-on to the house and will require a custom ductwork job with hard pipe. Client also mentioned that he would like to add heating and cooling to the mud room that they just added to the home as well. Will be scheduling for next week for Darren to come out and go over ducting options. Maintenance checked out properly. Recommend swapping filter every 3 to 6 months due to high dog hair build up. Upon departure unit is operational and heating
Keeping existing furnace. Adding heat pump to main house. Adding small duct run to basement.
Performed furnace maintenance on 4 year old Allied Air unit. Cleaned return grate. Replaced filter. Found static pressure to be high, this and the fact that it is an oversized furnace is most likely the reason the temperature rise is out of limits at 60 degrees which is 5 degrees over the maximum. Because of this I changed the heat fan speed from med-low to med-hi in hopes of getting more air flowing over the heat exchanger. Tyler and I ensured that all of the supply grates were open as well. Inspected blower compartment and electrical connections. Blower wheel is dusty but balanced. Secondary motor control is within limits. Inspected flame rod. Tested resistance of hot surface igniter. Tyler has 2 CO detectors with digital read outs on them, I recommended to him to check these periodically during the cool months while they are using the heat. Upon departure system is operational.