Very competent, honest and not trying to sell me a bunch of stuff.
Always a pleasure with Luis, he is a good asset to your company.
Great Customer Service and very informative on system upkeep as well as a Great representative of the company. Made me feel like a valued customer!
Jimmy Pucillo is a great technician, provided great service, and was very professional.
Jimmy explained everything very well. He’s professional and courteous. Thanks jimmy.
Appreciate the heads up on arrival time via text messaging. Always professional.
Arrived on site to diagnose a no heating unit. Client stated home is knew and last year he had issues with heater. He stated that he also had unit relocated and after that he started having issues. At first ac would not run. He called someone out and they couldn’t fix it and he told the owner he could get them cooling but would have to by pass it and ac would only run. Now heater won’t run and would like to see if we could fix it all. Arrive and inspect units. Found reversing valve would not power on. Found last guy wired up power and the reversing valve so it can stay in cooling. Checked all Connections. Tested and checked thermostat were set for heat pump. All checked good. Jumped reversing valve and it did work. Tested and found white wire is bad. Advised maybe when they relocated unit to the side it may have cut or touched 2 wires together and is shorted out. Replaced and wired up all equipment with the blue thermostat wired to power the reversing valve. After doing so at co
Arrived on site to preform a 20 point maintenance on a 2018 carrier system. Turned system on into heat mode verified proper heating sequence for this system. Heating was operating normally. Checked burners and made sure combustion was properly venting out the flue vent, out the attic. Took a temperature rise of the incoming air and outgoing air, temperature difference was within desired range. Switched unit into cooling mode, took a static pressure test, static pressure was a little high, ducting could be improved to help with static pressure. Also wanted to recommend a 5 in filter rack to be installed on your system to replace the 1in filter in the ceiling. 5 in filter well help keep the dust and debris out of the system better and more efficiently, only needs to be changed once a year vs every month in the 1in. Blower wheel is looking dusty and would recommend a blower pull and cleaning as well. Filter was changed 20X30X1. Customer provided new filter. Checked all safety’s and limi
Cleaned flame sensor. Ordered parts from Lennox.
Set the balance point and disabled the casita zone which is unoccupied.
Performed heating maintenance on 2 systems. Cycled systems for heating. Verified proper sequence of operations. Recorded temperature rise. Ran systems through 20 point inspection checklists. Replaced filters. Went over findings and recommendations. Systems operational upon departure.
System is having same intermittent issue. Tech support recommendation is to replace blower module. Ordering module, will return to replace once it arrives. System is operating upon my departure but will continue to have intermittent issue until issue is resolved.
Arrived on site to preform a 20 point maintenance inspection on a 3 year old furnace. Upflow in garage turned unit on, and verified the proper heating sequence of operation. Next took an inducer motor amp draw, inducer was wishing design range. Checked flue vent and and gas piping for any leaks or smells. Took a temp rise, temp was within range of data plate. Opened unit and inspected blower motor, blower should some slight signs of dust buildup, filter was dirty and was changed 16X24X1 Merv 11 filter. Checked condensate drain condensate was clear and draining at the time of maintenance. Static pressure was a little high dude to lack of supply airflow. Homeowner is aware. Recommended surge protection for indoor unit for, rolling brownouts and surges. Customer did not wish to renew membership at this time. Unit was operating upon departure.
Arrived on site to perform furnace maintenance on 2001 Lennix heater. Upon arrival Eric stated system has been working fine and has no questions about Luis his recommendations from previous visit. They are trying to let the system until it fails and do not want to invest in any repairs. Performed full maintenance on system and found multiple points of concerns. Indoor blower motor is working extremely hard. Inspected indoor blower cabinet and found significant Dust and debris built up due to return Plenum not being properly sealed at collars. Gas line does not have drip leg. Evaporator coil does not have water float sensor to prevent ceilings from flooding if primary drain line and secondary ever Clog. Flame sensor was cleaned off. Filters were recently swapped out by wife. Discussed full maintenance with Eric and he is aware of all possible failure points within the system. He would like to hold off on any repairs. Advised that maintenance visits are up so he is a free no but it still
Arrived on site to preform a maintenance on two Goodman systems. Turn downstairs unit into heat mode and verified the proper heating sequences for both units. Took an inducer draw in both units, both motors were in range. Homeowner states the filters were both recently changed and how the system has not been running in over a month as the customer has not been home in that time. While doing my maintenance I did discover a lot of dust on the inside of both units, recommended the homeowner get a pull and clean on both blower wheels as they were layered with dust, which can cause the motors to overwork themselves. Homeowner will take it into consideration for the next visit. Continued with maintenance, inspected all electrical connections and measured volts and amps of each. Explained to homeowner about surge protection for indoor units with rolling brown outs. They will take it into consideration for next time. Static pressure for both units was I range. Checked condensate drains on both
When I arrived at home, I was told upstairs cooling wasn’t operating. I set thermostat to cooling mode and started diagnostic. I had error codes on furnace to replace air filter. Air filter was caked on with a lot of dirt and debris. After resetting system, and setting to cooling mode again. The system operated correctly and outdoor unit started cooling efficiently. I then went to check other unit to replace that filter. Tenant had an extra filter so just replacing one today. Turned off cooling mode and system is operational upon departure.
Arrived on site to perform heating tune up on a 2006 Bryant unit. Client stated no issues. Cycled heater and was operational. Filter he would be buy and replace himself. Blower wheel is good. Motor has been replaced by energy company. Inducer motor is pulling max amps. Found static pressure high. Clean flame heating home. All safety switches are operational. Drain lines are good but have no safety overflow switches. Advised he should have at least one. Gas line has no sediment trap. Igniter is in range. Flame sensor is oxidized due to age. Found unit heating up at 61 degrees. Inspected heat exchanger and found it with big hot spots from over heating in past. Client is aware unit is really old but he stated he is waiting for it to completely fail. No protection on unit and recon adding protection to protect unit from electrical surges and power outages. Inspect attic and found black flex ducting used. Cycled unit and went over all findings and areas of concerns and client is aware. Adv
Performed heating maintenance on 2 year old Amana system. Replaced filter with new MERV 8 filter. Cleaned return grate. Flushed condensate drain with water. Secured loose insulation on return duct with panduit strap. Added PVC breather to existing condensate drain so it was above the coil condensate pan. Inspected blower compartment and found the blower wheel to be clean and balanced. Checked electrical connections. Tested resistance of hot surface igniter. Measured external static pressure and found it to be high at .98â€WC, this is due to the inefficiently designed ductwork that is currently in place. Temperature rise is within limits. Found that the gas line does not have a sediment trap in place. Without this moisture can make its way to the gas valve and possibly lead to improper operation. Cristy, Ron and I talked about upgrading their system by adding a MERV filter cabinet so they could utilize a 5†filter. Not only would this keep the air in their home cleaner,
Upon arrival performed maintenance on downflow system. Indoor system is extremely dirty. Pulled blower wheel out and cleaned inside of cabinet. Opened circuit board compartment and it was very dirty. Filter was replaced. Indoor motor amperage’s are in range. Recommended blower wheel cleaning. Motor is in good condition. System is operational.
Performed diagnostic. Homeowner states that unit is having intermittent issues with the unit not heating, and will display error code for no communication with indoor motor. Homeowner just replaced his Icomfort thermostat for a nest. Noticed that G terminal was not wired in at the thermostat or the unit. Went ahead and wired it in correctly on both ends. Cycled system for heating numerous times, unit kicked on normally every time. If unit still has communication error, indoor motor will have to be replaced. System is operational upon departure.