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The sweetest girl Holly called to schedule my appointment. She had the kindest personality! Very accommodating! Madison was the technician, who absolutely knew what he was doing! You could tell! He was sweet and pleasant too, and he was very neat. I’ve already recommended this company to my neighbor.
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The technician Tony Renteria was friendly, professional and thorough. He completely explained what he was doing and his findings. He explained the benefits of the service even assisted with noticing a separate issue we had. Grateful for his help and expertise.
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Everything checked out. All systems were good. Nothing could be offered about why the Air Conditioner didn't work for 2 hours. I will keep an eye out if it happens again.
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Overall Experience
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Overall Experience
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Overall Experience
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Overall Experience
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Overall Experience
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Employee was knowledgeable and had excellent communication skills.
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Cool guy very friendly, good talk… this is the difference between you and other companies!! Your team/people 👍🏽
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Brent is awesome. He provided the best customer service and repaired my AC unit. He was thorough and explained everything. Thanks Brent!
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Upon arrival, system was not operational. Client said thermostat would cycle on and off. Found condensate float switch had tripped. Flushed out condensate line and installed customer supplied thermostat. System would not cycle on. Testing found both the Y and G wires were shorted out. Had to use the W wire (heating) and used it for cooling. System is operational however the system can’t heat. Need to return and install add a wire kit or run new thermostat wire.
Unit wasn’t cooling upon arrival. Newer unit, installed five years ago by We Care. When I hooked up my gauges my pressures were equalized which tells me the compressor is not working. I checked dual motor control and was reading full, so that isn’t issue. I hooked up my amp meter to check amps, and I had 1.1 coming from compressor. Once the compressor did try to kick over it actually ramped up to 50 amps and max should be 27 amps. Compressor may have taken out the thermostat as well, because thermostat is blank white and owner can only control thermostat from his phone. Went over options of replacements and we called my supervisor over the phone to go over condenser prices. Thermostat is older Lennox I Comfort, and any other thermostat can replace this one. Charging today for diagnostic only.
Client stated unit not working properly -Unit keeps cutting out due to faulty disconnect box -System was running when I arrived -Compressor is drawing way to much power -Secondary motor control is out of range -Condenser fan motor is in really rough condition -Replacement of both parts and the disconnect was recommended -Only the secondary motor control was replaced which was a necessity -Mateo is coming out tomorrow to provide options for replacement
Added some refrigerant charge to the system and adjusted the dampers.
Arrived on site. System had no power. Found a high voltage fuse had failed. Replaced fused and tested system. Found compressor over amping. Informed client. Client said they had home warranty and just wanted the diagnostic. Client did not want further assistance with unit.
Technician found system was low -2lbs of 410a was charged into system -Leak sealant was installed as well, client is aware it’s not a guaranteed fix -System is properly cooling and has good temperature difference -If sealant does not work, we will have to perform isolation test -I let client know a large part of the reason the system is not keeping up is because of the lackluster insulation mobile homes come with, as well as the windows
Removed heat pump brackets and bolted the unit to the pad. Reduced airflow to the front of the home and tested the vents.
Arrived on site to perform AC diagnostic on seven-year-old Lennox system. Upon arrival Ryan stated that the system was shutting off after five minutes and it was staying above 85 in the house. Began diagnostic and system is operational and cooling during the visit. Measured refrigerant pressures and found that they were in range. Amperages for compressor and fan are in range. Filter was swapped a couple weeks ago. Temperature split is 27° in the house. Furnace is original an indoor blower motor has heavy debris buildup and circuit board has signs of burn marks on it. At this time we are unable to determine where the failure of point in the system is due to it being intermittent. Ryan says that he’s just gonna use the system and see if it happens again and give us a call but he wanted to sign up on the maintenance plan to keep it at a standard. Upon departure system is fully operational and cooling
Made adjustments to the refrigerant charge and the txv bulb was tightened. Recorded system delta T and measured thermostat calibration temperature.
Arrived on site to perform AC diagnostic on 2003 downstairs ICP condensing unit. Upon arrival James stated that the downstairs system was completely iced up as of yesterday and he has let it all thaw out. Began diagnostic at outdoor system and found that it was immediately icing up again so we proceeded to the indoor unit to find out the indoor blower motor is not moving any air across the evaporator coil. Single secondary motor control was defective. Installed new motor control and motor was pulling 16 A indicating that it is overheating and over amping. Proceeded to outdoor unit and inspected electrical and found that dual secondary motor control was weak on compressor side terminal. At this time presented repair options to James and he Prefers getting as much time out of the system as he can until they break down but would like to sign up on the maintenance plan and authorize for the economic repair. Installed new indoor blower motor and had a 28° split. Although I did measure refr
Client stated system was not working a week ago after a company came out and said they needed a new control board -Technician arrived and found system working properly -Control board is receiving and send voltage -Blower motor was manually jumped out to ensure it is working, which it is -Condenser is working, components are within range -System is working efficiently, maintenance was recommended
Upon arrival, only indoor fan motor would come on from thermostat.testing revealed the thermostat was defective. Bypassed thermostat and tested system. Found compressor to be consuming a lot of power and is in danger of failing. Capacitor is also reading weak. Outdoor fan motor is leaking oil and is slowing down. System is original to the house and runs on an obsolete refrigerant and needs to be serviced. Attempted to call homeowner to go over findings. Client was not available by phone. Just installed the thermostat and informed tenant on how to operate it. Unit is operational upon departure.
Arrived on site to test unit and close it up as client had u it frozen over. Had it melt and came back to ensure motor is operational and cooling too. Found unit all opened up and closed up unit. Connected the condenser wires and the disconnect for outside. Cycled unit and u it’s did run. Spoke over with client about past recommendations and he stated he not trying to do any at this time just been waiting for u it to fail to replace it. Advised him of all the findings in past as well the other guys have recommended to him and with units being low on charge. Advised him if other issues do occurs he has been Informed in past as well recommended repairs just has been declining. Advised unit is running and recommended clearing out lines and adding safety overflow switches to prevent water damage but he did hold off. Unit is operational and is running the best it can. He is aware and okay with so. Unit operational upon departure.
Re piped condensate line. Ensured proper slope and drainage.
Upon arrival found secondary drain line was filled with water. Cleared out drain but need to return to retrofit drain line.