Continue to experience great service and cost from both office and field on site staff.
Today Jorge Cervantes of Cool Air Solutions came out to my home to check on an issue that we have been experiencing with our furnace. Prior to his arrival he communicated with me and listened attentively to my concern. When he arrived at our home he inspected the unit and found the issue. He immediately informed me of the problem and even went above and beyond to contact the manufacturer to give me additional information regarding our heating unit. He did this as a courtesy which for me speaks volumes as to Jorge’s Character and of the importance in conveying the correct information and being as informative with his customer. Jorge not only was very communicative but he also explained everything in much detail. This is the kind of Customer service that I appreciate. Jorge, Thank you for everything !
We are and always have been very satisfied with Cool Air Solutions
It’s a great comfort to have a regular service plan with Cool Air Solutions. It’s affordable. Their office contacts me to make sure I schedule the service calls, which maximizes my Mini Split system’s warranty. Their technicians are professionals, with great technical, communication and people skills. Today Evan provided the Mini Splits. He asked if I had any concerns, listened to my concern about one unit, and checked it while wearing booties to protect my floors. Thanks, Evan and you all!
The name of the person who serviced us was not Travis it was Tre’von
Great customer service, Love the interaction with the inspector and I’m satisfied with the results.
Tony was fantastic! He listened to the issues we were having with one of our units and went out of his way to perform a thorough inspection. He was incredibly knowledgeable, friendly and patient.
AC maintenance performed 20 point inspection
Furnace maintenance on Lennox equipment
Performed heating maintenance on 7 year old Payne unit. Cleaned return grate. Installed new 14 x 25 MERV 8 filter. Flushed condensate drain with water. Cleaned burner compartment. Cleaned flame sensor. Tested resistance of hot surface igniter. Secondary motor control is within tolerance. Temperature rise is within limits. Checked outlet gas pressure and adjusted it from 3.63†WC to 3.5†WC. Inspected blower compartment and found the blower wheel to be clean and balanced. Checked all electrical connections. Tested safety switches. Because of my experience with this model of furnace I inspected the heat exchanger and found numerous hot spots. Because of this I removed the blower assembly to inspect further and found no cracks. While the blower was out I cleaned the inside of the compartment. Prior to departure I ensured the furnace was operating normally after my maintenance inspection.
Performed heating maintenance on 3 year old Lennox unit. Cleaned return grate. Replaced filter with owner-supplied MERV 16 filter. Temperature rise is within limits. Inspected blower compartment and found blower wheel to be clean and balanced. Tested resistance of hot surface igniter. Cleaned flame sensor. Tested pressure switches. Tested safety switches. Flushed condensate drain with water. Inducer amp draw and total system amp draw are within limits. Prior to departure I ensured the furnace was operating normally.
Client stated furnace is non operational -Filter is clean -Furnace does have incoming power, also low voltage power to gas valve -The gas valve itself is energized yet is not releasing gas to be ignited -The blower motor is also reading out of range resistance -The furnace is 44 years old, I reiterated that the heat exchanger has a high probably of being cracked as it has been expanding and contracting constantly for that long -It is likely unsafe to run the furnace in this condition, I provided options to replace heat exchanger, client is aware it may be difficult to find a replacement for a furnace of this age -Field supervisor will be giving Christopher a call to go over all options
2 ton XC20 variable speed AC. relocating furnace to attic and installing all new ducting. Installing Heat Recovery Ventilator to system. Adding air purifier to system. Sealing return platform for better indoor air quality