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Continue to experience great service and cost from both office and field on site staff.
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Today Jorge Cervantes of Cool Air Solutions came out to my home to check on an issue that we have been experiencing with our furnace. Prior to his arrival he communicated with me and listened attentively to my concern. When he arrived at our home he inspected the unit and found the issue. He immediately informed me of the problem and even went above and beyond to contact the manufacturer to give me additional information regarding our heating unit. He did this as a courtesy which for me speaks volumes as to Jorge’s Character and of the importance in conveying the correct information and being as informative with his customer. Jorge not only was very communicative but he also explained everything in much detail. This is the kind of Customer service that I appreciate. Jorge, Thank you for everything !
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We are and always have been very satisfied with Cool Air Solutions
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It’s a great comfort to have a regular service plan with Cool Air Solutions. It’s affordable. Their office contacts me to make sure I schedule the service calls, which maximizes my Mini Split system’s warranty. Their technicians are professionals, with great technical, communication and people skills. Today Evan provided the Mini Splits. He asked if I had any concerns, listened to my concern about one unit, and checked it while wearing booties to protect my floors. Thanks, Evan and you all!
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The name of the person who serviced us was not Travis it was Tre’von
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Great customer service, Love the interaction with the inspector and I’m satisfied with the results.
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Tony was fantastic! He listened to the issues we were having with one of our units and went out of his way to perform a thorough inspection. He was incredibly knowledgeable, friendly and patient.
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He’s knowledgeable, takes his time to be thorough. can solve issues as they arise, work well with his assistants, and make sure the area he was working in is left spic & span.
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Performed heating maintenance on 7 year old Payne unit. Cleaned return grate. Installed new 14 x 25 MERV 8 filter. Flushed condensate drain with water. Cleaned burner compartment. Cleaned flame sensor. Tested resistance of hot surface igniter. Secondary motor control is within tolerance. Temperature rise is within limits. Checked outlet gas pressure and adjusted it from 3.63†WC to 3.5†WC. Inspected blower compartment and found the blower wheel to be clean and balanced. Checked all electrical connections. Tested safety switches. Because of my experience with this model of furnace I inspected the heat exchanger and found numerous hot spots. Because of this I removed the blower assembly to inspect further and found no cracks. While the blower was out I cleaned the inside of the compartment. Prior to departure I ensured the furnace was operating normally after my maintenance inspection.
Performed heating maintenance on 3 year old Lennox unit. Cleaned return grate. Replaced filter with owner-supplied MERV 16 filter. Temperature rise is within limits. Inspected blower compartment and found blower wheel to be clean and balanced. Tested resistance of hot surface igniter. Cleaned flame sensor. Tested pressure switches. Tested safety switches. Flushed condensate drain with water. Inducer amp draw and total system amp draw are within limits. Prior to departure I ensured the furnace was operating normally.
Client stated furnace is non operational -Filter is clean -Furnace does have incoming power, also low voltage power to gas valve -The gas valve itself is energized yet is not releasing gas to be ignited -The blower motor is also reading out of range resistance -The furnace is 44 years old, I reiterated that the heat exchanger has a high probably of being cracked as it has been expanding and contracting constantly for that long -It is likely unsafe to run the furnace in this condition, I provided options to replace heat exchanger, client is aware it may be difficult to find a replacement for a furnace of this age -Field supervisor will be giving Christopher a call to go over all options
2 ton XC20 variable speed AC. relocating furnace to attic and installing all new ducting. Installing Heat Recovery Ventilator to system. Adding air purifier to system. Sealing return platform for better indoor air quality
Arrived on site to perform furnace diagnostic on 2008 York heater. Arrived on site and Alejandro stated that the unit has been non-operational for about a week. Client states that no service or maintenance has been done in a very long time and he just wants to get the furnace fixed at this moment. Begin diagnostic at indoor unit and found a system was powered on but not igniting. Found that hot surface igniter has failed and is no longer igniting gas on ignition. Indoor blower motor has significant oil leakage as well which can lead to failure in heating and cooling when this worsens. System does not have surge protection. Air conditioning was recently added on. Discussed full diagnostic and condition with Alejandro and he’s aware of failure points within the unit. Alejandra does not want to replace unit at this time and would only like to get the mandatory repair done. He will need to have to think about the maintenance plan but does not want to agree to sign up at this time. Advise
Technician arrived to perform furnace tune up -Flame sensor cleaned off -Inducer and igniter reading proper resistance -Motors are not drawing too much power -Gas sediment trap was missing, it was recommended -Burners are aligned and working efficiently -Client will sign up for maintenance in spring time
Arrived on site to perform furnace maintenance
Upon arrival performed diagnostic. Pilot kicks on. Fan is in automatically. Fan limit switch is bad. Thermostat is bad doesn’t kick on. System is extremely old. Client wants someone to call for replacement of furnace. If not we can come back & repair. Advised system is extremely old and possibly not safe.
rived on site to perform maintenance on 13 year old furnace. Cycled system for heat. Verified proper heating sequence of operations. Temperature rise across heat exchange is within range. Ran system through 20 point inspection checklist. Gas pipe is not hard piped all the way out of the furnace and does not have a sediment trap. Also condensation lines do not have any condensation safety switches . Adding a 5 inch filter cabinet is not a option due to system set up. Indoor motor amperage is close to maximum, and motor has started leaking oil and there is a significant amount of dust build up inside blower compartment. Cleaned burner assembly. Washed filter. Went over findings and recommendations with homeowner. Want to hold off on any repairs. System operational upon departure.
Arrived on site to perform diagnostic On 2021 heat pump duel fuel system. Upon arrival found that heat pump was going off on high-pressure at outdoor unit cleaned off heavily clogged condenser coil and client is ordering a new filter recommended Merv 13. Ran system in heating mode and heat pump turned on. Indoor temperature was already 75° and prior indoor furnace was running in emergency heat. Clients rarely use heat although was tested and is fully operational upon departure.
Arrived on site to perform a heating maintenance. Upon arrival the system was not working in heat mode. I attempted to diagnose the problem and was unsure on what it could be, my assumption is that it is either the board or inducer motor. Not having 100% knowledge on that fact I did not want to say that that was the issue. We will need to get our quality control guy To perform the warranty diagnostic to make sure the unit will run.
Performed a heating maintenance on a 2021 ac pro system. Test Furnace Safety Controls. Tighten Electrical Connections. Measure the Voltage and Amperage. Flush the Condensate Drains. Measure Tempurature Difference between Supply and Return Air. Vacuum Furnace Return Grille. Clean in-place Blower Compartment. Inspect Blower Wheel for Proper Balance. Check the System's Static Pressures to Ensure Proper Airflow. Inspect Duct Connections for Air Leaks / Sizing / Insulation. Check all System Safety and Limit Switches. Clean Flame Sensor. Inspect Carbon Monoxide Detector. Check Thermostat for Proper Operation / Calibration. Filters where changed this visit. System was fully operational on time of departure.
Replaced s30 thermostat system operational. Connected to Wi-Fi, and to app.
Client stated thermostat reading 99° when it is nowhere near that temperature -It is displaying error code that there is an issue with internal thermistor on thermostat -System was reset multiple times, still same error code -Thermostat needs to be replaced -Lennox said it is still under warrant, client will just have to pay for labor costs