Our technician, Mina, is very professional, knew how to perform his work assignment, and made understandable suggestions. Just a really pleasant young man who knows and enjoys his work. He's a real asset to your company.
Overall Experience
Quality
Price
Convenience
I was very happy with the service I received today. The communication was great, I got an email and text message regarding the pending service. The service technician was very knowledgeable and professional. He inspected the unit, explained his findings, gave me two or three options on the repair or service, and preformed great work. He was clean, courteous, and on time for our appointment. I would highly recommend.
Overall Experience
Quality
Price
Convenience
You have not finished with your service, so I can’t say what my overall experience is; but only thing I can say is that Isaac was very professional and polite.
Overall Experience
Quality
Price
Convenience
Eric was knowledgeable and thorough. Fixed the issue and gave great advice for future service to the system.
Response from Cool Air Solutions:
Thank you so much for taking the time to leave us a 5-star review!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Isaac arrived promptly as scheduled and was friendly and professional. He explained everything he would be doing. He is an exceptional employee for your company
Overall Experience
Quality
Price
Convenience
Today Sergio came out and did a six month tuneup on HVAC system including HRV filters and dehumidifier filters. From my standpoint, he did an excellent job. He explained everything he was doing and showed me pictures before and after of dehumidifier filter and two HRV filters. I provided the new Merv 16 filter. Clean air is vital due to lung damage from inhaling mold spores. Alexa was very helpful and signed me up for a tuneup of the system every six months. Thank you so much.
Overall Experience
Quality
Price
Convenience
Madison is a great ambassador for you — well trained, great personality, respectful. Pleasure to have him in our home
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Continue to experience great service and cost from both office and field on site staff.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Today Jorge Cervantes of Cool Air Solutions came out to my home to check on an issue that we have been experiencing with our furnace. Prior to his arrival he communicated with me and listened attentively to my concern. When he arrived at our home he inspected the unit and found the issue. He immediately informed me of the problem and even went above and beyond to contact the manufacturer to give me additional information regarding our heating unit. He did this as a courtesy which for me speaks volumes as to Jorge’s Character and of the importance in conveying the correct information and being as informative with his customer. Jorge not only was very communicative but he also explained everything in much detail. This is the kind of Customer service that I appreciate. Jorge, Thank you for everything !
Overall Experience
Quality
Price
Convenience
Performed heating maintenance on Lennox system. Checked all electrical components, safeties and for normal operation
Maintenance on daikin mini split system, 3 heads.
Performed AC maintenance on mini split unit
Ac diagnostic. We found a malfunctioning thermostat was causing the AC unit to short cycle. The thermostat was replaced and the system was tested to ensure it was working properly again. The customer was thankful for the repair.
