Initially thought it was going to be a maintenance visit, but had to call for an earlier visit to run diagnostics due to lack of cold air coming out. They fit me in the next day (over a week ahead of my initial appointment) and were able to take care of all the issues my unit had. Technician was friend, honest, and upfront about everything. Answered all the questions I had as well. Overall, very satisfied with the service we received!
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Nichole and Brian went way beyond what is normally expected for customer service. After hours on Friday, my air conditioning system shut down (a 95+ degree day). A call to CAS was answered by Nichole. I explained the situation to her and she found where Brian was, contacted him, and had him contact me. Brian called me after 7pm and guided me thru the procedure of re-setting the water sensor switch. Air came back on. PS. Had CAS back on Monday to replace the bad sensor. I'm a happy camper!!!
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Jason was very professional. He was straight and to the point on what needed to be fixed and what our options were. He was very respectful and worked in a timely manner to get the job done. When it is time for us to get a whole new unit we will definitely be calling the company back
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Brian was very helpful and explained everything in detail. Excellent service.
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