Nice service man, he was able to fix all our problems with the AC.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Used 4 yrs since bought......very Honest...//////
Overall Experience
Quality
Price
Convenience
Luke as become part of our family when we need service on items. Always explains well & cleans up everything.....Outstanding in all ares of communication & service...
Overall Experience
Quality
Price
Convenience
Travis was an excellent service tech. Perfect representative to enter a customer's home. Clean, well groomed and very personable. Performed his tasks and took time to explain the needs of my HVAC system without a hard sell. Highly recommend Cool Air.
Overall Experience
Quality
Price
Convenience
Good callback and appt. setup procedures. Mike called to confirm he was on the way and arrived on time. Pleasant personality and explained what he was doing and what my system needed. Very happy from start to finish. I will definitely recommend CoolAirSolutions! and use them again.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Luke knew is business.... When opened found 2 brass cover nuts not put back by last June by man that new nothing and had to call into find out about location of above outlets.... Luke did a great job of checking and explaining to me... Also was very good....
Overall Experience
Quality
Price
Convenience
Called customer twice and left voicemails. Phone calls were sent straight to voicemail both times. Also tried to reach the customer earlier this morning with no success. Please call customer to arrange reschedule.
Upon arrival performed diagnostic on heat pump system. Found filter to be extremely dirty. Replaced filter that customer provided. 2. Checked refrigerant levels and temp splits everything in good standing condition. 3. Found system to be locked out on high pressure switch, cycled heating and cooling several times did not get any type of code. 4. Code could have been extremely dirty filter causing restrictions. 5. System is operational.
Performed AC diagnostic on 2014 Goodman condensing unit. Upon my diagnostic there were a few points of concerns that were addressed. Found that system was very low on 410 a refrigerant charge and was previously charged up by two other companies about twice. Added refrigerant charge to find out that the metering device is a piston although the piston may be the wrong size or nothing at all because I had zero sub cooling which is not a good indication it may mean that this coil is flooding. Also dropped in a refrigerant leak dye To confirm location of leak in approximately one month. 1. System extremely low on 410 a charge due to refrigeration leak. 2. Previous company swapped out condensing coil but kept old evaporator coil with piston metering device. 3. Piston metering device may be wrong size or may not contain any piston within valve due to the low sub cooling I observed on my gauges. 4. Injected refrigerant leak dye to pinpoint exact location of leak Recommendations- 1. Locate lea
Performed AC diagnostic on Evcon system. Upon my diagnostic I found that the primary drain line had been clogged that is piped outside. This drain line is responsible for the draining of condensation of the evaporator coil. I proceeded to cut the half inch PVC line in vacuum out and run dry nitrogen through to clear any restrictions. Also went under house and took apart Flex hose connecting to PVC and cleared all restrictions within that hose system is flowing and draining properly at this moment and refrigerant pressures look fine, All the low-voltage wiring was chewed up a bit by rodents respliced it looks good now. Upon departure system is fully operational and cooling.
Installation of 5 ton single stage system
NO COOL. Found system non operational upon arrival. Customer stated unit has about a month not cooling well. After inspecting found refrigerant lines completely frozen. Thawed unit out and ran heating for a little to accelerate thawing. Gave customer possibilities while unit was thawing. After letting unit thaw for about an hour, found unit low on freon. Customer approved adding refrigerant and leak seal with leak search. Coming back out on September 15, 2020 to locate leak. Customer wants check to be cashed that day too. Check #513. Unit operational upon departure.
Upon arrival found thermostat not installed. Installed thermostat for customer. System is operational. Signed customer up for membership monthly. System is operational upon departure. Filter sized are 16x20x1 x2
NO COOL. GOOGLE. Found system operational upon arrival. Customer stated unit wont stop running. She said it had been running for a day and a half. Found blower in the on position. Customer stated that they knew it was on but the fan wont turn on by itself. They stated it was the outside unit that wouldn’t shut down. Inspected outdoor unit and found unit frosting up. Checked indoor unit and found unit is not calling for cooling since fan is not running. Opened outdoor unit panel and the unit stopped. Edison box may have been malfunctioning or there may have been something pushing wires together. Board is not calling for cooling. Unit is original to the home. Parts show wear and tear. Unit uses r22 freon which is being phased out. Recommend looking into upgrading equipment soon due to efficiency and age of the unit. Customer also stated she wanted to have drain line cleared out. Before leaving customer wanted test unit again. Unit did not want to turn off again. Customer decided to g
Upon arrival performed diagnostic. Found coil to be dripping water through drain pan. Water is collecting in return air, water is starting to get built up in master bedroom floor. Water damage has been done to platform as well. Darren to come out between 11-2 for system replacement options.
Arrived on site to diagnose and 2007 York system with airflow issues. Condenser located in back yard. Furnace and evaporator coil located in attic. Spoke over with client upon arrival stated she is not getting barley any air flow in office and bed rooms. Stated she’s hasn’t had system serviced since w years ago. But they are uncomfortable and due to the condition of her mom and daughter they need good airflow and cool air in home. Had her cycled her system in cooling. System was operational but very little airflow in room. Advised I would be inspecting attic, ducting, indoor and outdoor units. Advised the summary of finding are as followed. Attic 1. Filter heavily dirty and restricted and long over due. 2. Found ducting to not have enough return and restricting air flow from entering system. 3. Insulation okay. 4. Supply ducting are unbalanced and not properly sized for room may need to upsize ducting to get air flow balance all through out home. 5. Ducting has a few Distributio
NO COOL/GOOGLE. Found system non operational upon arrival. Found unit outside not running. Checked indoor unit to check for communication between indoor and outdoor unit. System is calling for cooling properly. Checked for power outside and found no high voltage to unit. Checked breaker and found tripped. Reset and it tripped immediately. Gave customer options to repair and recommended replacement due to age. Customer declined all repairs. Unit NOT operational upon departure.
NO COOL/GOOGLE. Found system non operational upon arrival. Customer stated unit is not cooling and only blowing warm air. They have their parents home right now and need the air running. Upon inspection found compressor had tripped 1 leg of circuit. Reset and tested unit running. Found unit running on VERY HIGH amperage. Compressor was running at maximum capacity. HIGHLY recommend replacement options. Customer declined and chose to do option to try to keep system running longer. Explained to customer unit is on its last leg and needs to be replaced soon. Customer wants to try to keep unit running a little longer. Installed repairs and cycled and tested unit. Also clean outdoor coil to help unit run a little better. Unit is still running on high amperage, but it lowered a little. Customer has the option to use the repair today as credit if the unit fails again. We warranty our repair but only on the parts installed. Compressor, coil, freon, indoor coil, furnace were not replaced and are
Arrived on site to diagnose a no cooling 1986 inner therm system. That is not cooling or operational. Upon arrival spoke over with client and stated system was cooling yesterday and system no longer turns on or cools. Found indoor u it on and has power. Found out door unit not operational. Advised client I will inspection g out door unit. The summary of findings are as followed Condenser 1. 1986 Intertherm system. 2. Condenser not operational upon arrival. 3. Found fan motor completely covered in oil from leaking in past. 4. Secondary motor control for compressor and fan motor are both out of range from components over working and draining life of secondary control. 5. Found disconnect fuse popped and not allowing power to enter condenser. 6. Compressor is burnt up as it will not operate or turn on. 7. Compressor tripping breaker switches as it is bad now creating g a short to trip breaker. 8. R-22 refrigerant used that’s no longer in production and has been phased out by EPA. W
Upon arrival performed diagnostic. Found refrigerant lines to be frozen! Indoor coil completely frozen. Defrosted system performed diagnostic found system to be very low on charge. Advised client we can re chargebsystem to proper amount of refrigerant. Recommend doing leak dye if wanna get more time out of system. Customer declined to do work. Will speak about getting new system will call us. System is operational, not working properly, not cooling. System is original unit to home. Serial numbers and model numbers faded away.
Performed AC maintenance on system. This was originally scheduled as a combo tune up, but once I advised homeowner that we would have to run the heater to do a furnace maintenance, she decided to do only AC maintenance today. Homeowner did mention that she does have home warranty to cover the system as she just bought the home 3 weeks ago. Cycled system for cooling. System is from 1995. Checked indoor and outdoor unit electrical and system components. Replaced 1 inch filter. System Is producing proper temperature split and Is cooling as it should. Outdoor compressor and condenser fan motor are pulling in high amps, making unit inefficient. Primary motor control is in good condition, secondary motor control is within range. Compressor is starting up fairly hard. Pulled off condenser fan motor and thoroughly washed out condenser coil inside and out. Cycled system . Went over findings and recommendations with homeowner. Due to her medical condition, she needs the ac to be working at all