Technician, Jimmy, was most helpful. Very professional as he went through the service steps then met with me to go over findings and observations. Appreciated his knowledge and advice.
Nice service man, he was able to fix all our problems with the AC.
On time. Polite and knowledgeable
Very helpful. Explained what he was doing.
Used 4 yrs since bought......very Honest...//////
Luke as become part of our family when we need service on items. Always explains well & cleans up everything.....Outstanding in all ares of communication & service...
Travis was an excellent service tech. Perfect representative to enter a customer's home. Clean, well groomed and very personable. Performed his tasks and took time to explain the needs of my HVAC system without a hard sell. Highly recommend Cool Air.
Good callback and appt. setup procedures. Mike called to confirm he was on the way and arrived on time. Pleasant personality and explained what he was doing and what my system needed. Very happy from start to finish. I will definitely recommend CoolAirSolutions! and use them again.
Alway's great, reliable and professional customer service!
Luke knew is business.... When opened found 2 brass cover nuts not put back by last June by man that new nothing and had to call into find out about location of above outlets.... Luke did a great job of checking and explaining to me... Also was very good....
Ordered parts found inducer draft motor fan to be rubbing plastics ordered from united refrigeration.
Arrived on site to perform fall tune up on a 1995 AirPro system. Furnace located on side of house In closet. Client stated no issues. As they had just moved in September and have home warranty. As he has had them come out in past and do a few repairs. Cycled heating on and good. Inspected electrical compartment and and wiring, blowers assembly and motors and components. Advised the summary of findings are as followed. Furnace 1. 1995 airpro system. 2. Up flow system and found filters dirt as there is no filter rack keeping filter in place. Possibility of dirt may be continuously entering system. 3. Blower assembly and wheel are dirty and accumulating dirt due to filter and lack of change out in past years. Recommend replacing more often to reduce amount of dirt entering system. Client supplied there own. 4. Motors has slight oil from over working in past and is accumulating dirt and oil build up from self wear in past years. If left in same condition motor could fail in future. Reco
Performed second opinion on system. Met with tenant. AC is not working. Homeowner had home warranty come out and they told him the compressor needs to be replaced. To verify, I had tenant turn on system for cooling. Unit kicked on normally. Compressor sounds very unhealthy. Compressor is over amping. After running for a while compressor over heats and trips the circuit or shuts off. Primary motor control is also very burnt and pitted. Because this is a r-22 unit, replacement is recommended. Could not get a hold of homeowner to go over findings. No other work performed.
Arrived on site to perform diagnostic on a 1977 Day N Night system. Unit located in garage and original to home. As she stated she had home inspected and system would turn on and shortly after would shut off. Cycled system and system did fire up. Advised client we would do a safety evaluation due to system age and condition. Pulled blower assembly wheel is really dirty and shows water spots in blower. Motor has oil leaking and had dirt and oil accumulating. Inspected heat exchanger. Found system to show indefinite signs of age and self wear as each chambers had the inner metal walls deteriorating and crumbling up and build up was accumulating burners and could clogged them up over time. Cleaned off burners and hydro scanned system. Overall condition of system is in bad condition. Cycled system to ensure is operational. Over system maybe operating but not in a good condition or efficiently. Evaporator coil is dirty system only has on drain line and no safety Overflow switches. System is
Upon arrival found system to be frozen up. But still running. Called Lennox tech support, told me to add refrigerant, added about 1.5 lbs of refrigerant. System now tripping on high pressure, Lennox told me to take some out. Took out refrigerant. System seems to be running fine, tested it at 100% capacity making sure it stays on, turned off multiple times due to high pressure. Client still thinks it is not heating how she would like. Lennox advised for us to get a rep out here if we still have problems, advised client she will be getting a phone call at end of the day. Went through different trouble shooting with Lennox. System is operating. Client is fully aware of issue, explained to her that we are here to take care of her and try to get the issue resolved to please work with us, and be patient.
Arrived on site to perform heating tune up on a 2014 Lennox package unit. System located on roof. Cycled system in heating mode to ensure system operating. Thermostat good. Found filters dirty and replaced filters. Recommend do so more often. Checked electrical compartment and components. Connections good and secured. Blower assembly and wheel accumulating light dust. Motor is good at this time. Amp drawls are in range. Inducer motor good. Found amp drawls at max on inducer as itâ€™s pulling 1.0 and max rated at 1.0. Advised inducer motor is working hard and could fail in future if continues to pull max amps. Heat exchanger has heat impingement and hot spots developing from self wear in past years. Found safety flame sensor burnt up and oxidized. Cleaned sea roe but is still oxidized and burnt up from self wear in past years. Would recommend replacing due to itâ€™s condition and itâ€™s could stop working in future. Drain lines has some debris due to lack of filter change out as client
Arrived on site to perform fall tune up on 2 2006 Aire-flo system located in attic. Client stated no issues. Cycled both systems on and both were operational. Found filters dirty recommended replacing more often to reduce amount of dirt entering Both system. Found both systems to have black flex ducting used. Okay condition. Blower assembly are dirty and accumulating dirt and debris from lack of filter change out creating stress and over work motors. Recommend blower assembly and wheel cleaning both systems to reducers amps and help motors run easier. Motor have been leaking oil from over working as motors have layer of oil and dirt build up from past wear. Recommend replacing both blower motors as they are showing signs of premature failure and could fail in future due to conditions and working hard. Found one inducer motor over amping in downstairs unit. Inducer is over amping and advised could fail in future if left in same condition. Recommend replacing before completely fails an
Arrived on site to perform fall tune up on a 2 heaters. A 2019 Lennox unit and a 2005 York system. Cycled both systems in heating mode to ensure system operating upon arrival. Both good and nest operational. Found new ducting used on both systems and okay condition. Inspected new unit. Filter dirty and recommend replacing to reduce amount of dirt entering system. Other filter was just replaced by client. Blower assembly is good and slight Dust on new unit. Older unit due to access unable to open up blower compartment due to way system is designed but possibility of some dirt accumulating over the 15 years of operation. Motors amp drawls are both in range. Evaporator coil are good. Older unit haze some debris due to areas home is surrounded by which is always windy and a lot of dirt entering home. Drain lines are good. Found no protection on either unit indoor and outdoor. Recommend adding surge protectors on unit to protect system from electrical surges from power outages and high vol
Performed furnace diagnostic on 2011 Amana, system is fully operational , Ramona could figure out passcode to T4 Honeywell thermostat. Entered new password for system (1234 passcode). Tested system in heating mode and all parts are working properly. Homeowner signed up for maintenance plan
Arrived on site on 2008 down flow system. Furnace and evaporator coil located in laundry room closet. Client stated no issues just wanted system serviced and had some questions about there thermostat. Cycled system in heating and system was operational. Found filters to be good as client donâ€™t use system a lot and are still good. Found blower assembly dirty and wheel dose have some build up creating stress on motor. Motor was already replaced once in past as client dose have home insurance and stated if anything dose happen to system he would have them replace system. Checked all electrical components, connection, and wiring. All good. Recommend a blower assembly and wheel cleaning to reduce stress build up on motor. All safety switches are operational at this time. Recommended adding a surge protector to furnace to protect unit from getting damaged or shorted out from high voltage or electrical surge in power lines. Temperature rise is good and in range and heating. Cycled system to
Replace existing intertherm furnace with listed equipment.
Upon arrival replaced txv. Vacuumed system down to 650 microns. Added 14 lbs of r410a. Cycled heat and cool with no code. Will follow up with clemmie to see if system is still operational. Was getting code 413 before issue and lennox said txv was bad. System was reset tested and fully functional;
Came back and replaced nest could not connect due to home owner not being home. Said he will connect by himself. Connected nest to internet.
Post job walk. We need to return to put in an air scrubber or phenomenal Air
Post job walk. Adjusted airflow to master bedroom and main area. Adjusted registers in master bedroom. Re taped torn duct to spare bedrooms next to access in the hall easy