Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Arrived on site to perform diagnostic and see about installing a thermostat. Tenant states that since he moved in the unit does not work correctly. It’ll work in heat but not in cooling. He changed the thermostat and the same thing happened. Had another company come out and told him it needed a new thermostat. Checked wiring for thermostat. Unit is a heat pump unit and there is only 4 wires coming from the unit. There is not enough wires to properly connect the unit so it can work in both modes. Called the homeowner over the phone to explain to him what is going on. Advised that a new wire needed to be ran from package unit to the thermostat. Offered to give him a price, to which he said that he will have one of the maintenance guys in the community take care of. Advised that there is a $98 diagnostic fee that has to be paid, homeowner said he could not give me a card for payment until tomorrow. Office to follow up to collect payment…
Upon arrival performed furnace tune up, found system to be oper. Replaced filters client provided. air scrubber in working order. Thermostat calls for command. Checked clients ac, said she heard a knocking noise when running. Did not hear anything, could have been a leaf hitting the blade. Circuit board and electrical connections good. Indoor motor and wheel good. System was reset tested and fully functional upon departure.
Performed Fau maint on 2016 Lennox System. Cycled system for heat. Checked electrical and system components. Temperature split between supply and return is in range. Blower wheel and evaporator coil is within range. Replaced filter with filter provided by homeowner. Brushed off any dust that was inside of the filter cabinet. Homeowner stated that she noticed more dust than usual. Recommended adding a whole home air purification system to help with the dust inside the home .Cycled system, system is fully operational upon departure.
Performs follow up for client as to see if other company took care of repairs for client or if she was still interested in replacing. Client stated they have yet to come out and diagnose unit. They would be coming out today 10/18 from 11-1. She said she would then find out and see what’s is going on and what she would do frond there. Advised would follow up at the end of the day. Clips aware and will let us know then.
Arrived on site to perform AC maintenance on 2 12 year old Aireflo units. Cycled systems for cooling. Checked outdoor unit electrical and system components. Outdoor condensers have basically been completely rebuilt and all components are still in order and within range. Systems are pulling amperages on the inefficient side but still cooling. Ran systems through inspection checklist. Pulled condenser motors off and thoroughly washed out condenser coils inside and out. Checked indoor units electrical and components. Temperature splits are within range. Homeowner will be replacing his filters as they were pretty hammered. Went over findings and recommendations. Cycled systems, systems are operational upon departure.
Arrived on site to diagnose down flow unit not lighting up for heat. Client had full system replaced by synergy she stated. Upon arrival she said the pilot would not she stated it just needed to be lit up. Advised her I would need to look first to be able to diagnose unit. Unit fan would also not shut off. Client would shut off main 120v the the light switch that was in closet to shut unit off as fan would run non stop. Advised her that’s not good and showed her the right switch to use to shut off unit. So found that unit was not operational or operating properly so client is aware of before we start to diagnose unit. Client is aware. Advised thesummary of findings are as followed 1. 2017 Down flow unit 2. Found low voltage was not at thermostat and it was powered up only cause it has batteries. 3. Inspected electrical compartment. Found 120. Live and at transformer and to board. Found low 24 voltage being sent to the board. Board was not sending it out to terminals to thermostat.
Arrived on site to diagnose no heating unit. Upon arrival found unit not turning on in heat and would not light. Advised could be board just failing and client wanted to replace board. Replaced and cycled heater and is now operating and operational upon departure. Client is happy with repair and today’s visit as unit is now heating home up. Recommend adding surge protectors in future
Tech arrived on site. Breaker to condenser had tripped. Client said fan motor wasn’t spinning. Checked compressor and it was not grounded. Testing found that fan motor had failed. Installed new fan motor and compressor savor kit. Compressor run amps are high. Fan motor amps are good. Due to age and condition of unit, it’s recommended to budget for replacement of AC system.
Arrived on site to perform fall tune up on Downflow 2014 unit. Client stated no issues. Cons located in back yard and furnace it’s located in a laundry room closet. Cycled heater and was good.motor was replaced no protection on unit. Filters were dirty and replaced. Client keeps them on hand. Blower assembly is dirty but okay just want to keep dirt out from entering unit. Found control board burnt up on relays. Advised no good and board is still operating but could fail in future due to bad condition. Showed client and she saw and is aware of condition. Client is aware of how unit is running and conditions. Cycled system to ensure system operating. System is operational upon departure.
Arrived on site to perform diagnostic on 16 year old system. Homeowner states that system is not cooling. The indoor unit is blowing air, but outdoor unit fan is not spinning. Cycled system for cooling. Outdoor unit compressor turns on, but fan motor is not turning over. Checked system electrical components and found a dead secondary motor control. Spun fan manually to get it turned on and check the amp draws and refrigerant pressures. Amp draws on condenser fan motor are above rated maximum, and motor does have oil stains throughout which is causing the motor to work harder and drain the secondary motor control. Went over full findings and recommendations with homeowner. Homeowners are only at this home for a couple months out of the year, so they decided to move forward with repairs for now. Went ahead and replaced secondary motor control as well as condenser fan motor. Signed homeowners up on yearly ESA maintenance program. Cycled System, system is fully operational upon departure.
Tech arrived on site. Found the condenser non operational. Inspection found the capacitor had been miss wired. Tested the capacitor and it is good. Re wired the capacitor. Tested operations. Unit is 25 years old. Pulling high amperage. Motor is rusty. But it’s operational. Client signed up for monthly maintenance plan. Unit is operational upon departure.
Tech arrived on site. No airflow throughout the house. Got attic access and found the motor controller had failed. Installed new motor controller to test motor. The motor is operational. Found the return duct to have collapsed internally from unknown causes. Was able to force the duct open. Unit is getting better airflow now. Also found burn marks on control board. The board might fail soon. It’s still operational now. Tested outdoor start components. Found the dual secondary motor controller to be weak but within range. Compressor drawing high amps. Recommend budgeting for replacement soon. Client signed up on maintenance program. Did first visit tune up while on site. Unit is operational upon departure.
Upon arrival performed diagnostic, client just wanted to check system make sure it’s not going bad. Found condenser fan motor to be running at max Amps. Secondary motor control is in range. Primary starter is pitted and burned at contacts. Return is very dirty with dog hair. Blower wheel is extremely dirty. Secondary control in range. Filter was clean. Client declined any repairs, says it is to expensive, she is a 93 year old, and would like to just leave system the way it is. Signed client up for membership. Please send paper copy as client has no email.
