Overall Experience
Quality
Price
Convenience
Technician, Jimmy, was most helpful. Very professional as he went through the service steps then met with me to go over findings and observations. Appreciated his knowledge and advice.
Overall Experience
Quality
Price
Convenience
Nice service man, he was able to fix all our problems with the AC.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Used 4 yrs since bought......very Honest...//////
Overall Experience
Quality
Price
Convenience
Luke as become part of our family when we need service on items. Always explains well & cleans up everything.....Outstanding in all ares of communication & service...
Overall Experience
Quality
Price
Convenience
Travis was an excellent service tech. Perfect representative to enter a customer's home. Clean, well groomed and very personable. Performed his tasks and took time to explain the needs of my HVAC system without a hard sell. Highly recommend Cool Air.
Overall Experience
Quality
Price
Convenience
Good callback and appt. setup procedures. Mike called to confirm he was on the way and arrived on time. Pleasant personality and explained what he was doing and what my system needed. Very happy from start to finish. I will definitely recommend CoolAirSolutions! and use them again.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Arrived on site to diagnose a 2004 system that is not cooling. Client moved in 5 years ago and thought system was from 2010. He also stated he opens up unit as I arrived to unit opened up and top and panel and electrical compartment as he tried to trouble shoot as he knows basic of this and his buddy advised him of a couple thing to check and found breaker was tripped. He would try and trouble shoot and manually pushed in primary control and system would short out. Inspected electrical connections and components. Started isolating components at a t time and found out compressor is bad as it keeps shorting out breaker switch. Advised client due to the high voltage the compressor is the only thing that could Tripp breaker cause of the short and high amount of voltage that is used. Went over all findings and repairs and recommendations with client. Client is aware of what was going on and issues with system. Client stated he had to think it all through as to what he would like to do as
Performed diagnostic on 8 year old Goodman system. Met with Jose the tenant. System is not cooling. Tenant states they had to add refrigerant in September. Cycled system for cooling. Unit kicks on normally , no cold air coming out of the vents. Checked refrigerant levels and refrigerant is nearly flat. Found leak at outdoor condenser coil on bottom corner. Welds on refrigerant lines also look very bad. Called homeowner to go over findings and recommendations. Need to get a price from Goodman for condenser coil. Will be following up with. homeowner tomorrow. Homeowner approved to charge card on file for diagnostic, fee will go towards repair if moved forward.
Performed diagnostic on system. Homeowner moved in a couple months ago. Says his Ac works fine but there are wires in the condenser that are close to the blade and he’s scared the blade is gonna damage the electrical. Zip tied the wires out of the way. Cycled system system is cooling. Condenser fan motor is leaking oil. Also all the electrical components at the condenser are not installed properly, recommended redoing and cleaning up. Homeowner not interested at the moment. System is operational upon departure, no work performed.
Performed diagnostic on 5 year old Lennox system. Homeowner tried replacing thermostat and unit won’t start since. He tried putting old thermostat back and unit still not responsive. Checked for power at thermostat, not receiving voltage. Found a broken use on furnace circuit board. Replaced fuse, system kicked on. Cycled for cooling, system came on and is now cooling normally. Homeowner has really bad asthma that gets triggered with allergies. Recommended to replace filter more frequently than there current 6 month schedule. Also provided information on integrating a whole home air purification System to their unit. Also recommended routine maintenance done to the equipment to keep it in good condition. With homeowner approval went ahead and installed a Phenomenal Air system into unit return. Wired to a separate transformer. Also signed homeowners up on a monthly ESA maintenance program, and performed cooling maintenance on today’s visit. Checked condenser electrical and component
Technician arrived on site. Found the gas valve in the off position. Tenants said they tried to relight it and then turned it off. Set valve to pilot position, lit it and then turned it on. Pilot was standing. Turned thermostat to heat and the unit began to heat. Cleaned off electrical connections on valve. Recommend new pilot assembly and gas valve. Unfortunately our company doesn’t service these wall heaters. Heater was on upon departure.
Upon arrival performed maintenance on air conditioning system. Opened up system and cleaned out coils. primary and secondary motor controls are in range. Outdoor fan motor is leaking oil, does not spin freely. Refrigerant levels in range. Disconnect and fuses in working order. Dusted off all electrical components inside of furnace. Secondary motor control is out of range. Left checklist with tenant. system is operational, couple parts are beginnning to premature fail. -condenser fan motor not running freely, leaking oil - secondary motor control low System reset and tested.
Performed combo tune up on 1 year old Lennox equipment. Cycled system through heating and cooling modes. Checked indoor and outdoor unit electrical and system components. Temperature rise and temperature split in both modes are within range and system is working as it should. Replaced Merv filter with filter provided by customer. Pulled condenser fan motor and thoroughly washed condenser coil inside and out. Primary and secondary motor controls are within range and in good condition. Cycled system, system is operating upon departure.
Performed combo tune up on 3 year old Goodman equipment. Cycled system through heating and cooling modes. Checked indoor and outdoor unit electrical and system components. Checked heating components at indoor unit. Cleaned blower assembly and blower compartment. Cleaned flame sensor. Flushed out drain lines. filter is still clean.Checked outdoor unit electrical and system components. Primary motor control is in good conditions. Pulled condenser fan motor off as well as panels and thoroughly washed out condenser coil inside and out. Went over recommendations with homeowner. Cycled system, system is operational upon departure.
Performed Ac maintenance on 1995 system. We were out here a couple months ago and system was having some issues. Homeowner called her home warranty and problem has been resolved. Wants to keep the unit running for as long as possible without replacing it. Has home warranty in case any parts fail. Cycled system for cooling. Checked indoor unit electrical and system components. Temperature split is in range system cooling correctly. Checked outdoor unit electrical and system components. Primary motor Control slightly burned and pitted. Secondary motor control is within the allowed range. Amp draws for compressor and condenser fan motor high but within range. Pulled condenser fan motor off and thoroughly washed out condenser coil. Replaced 1 inch filter. Went over findings and recommendations with homeowner. Homeowner is aware of age and condition of system and is aware that it has high change of failing. Cycled system, system is operational upon departure.
Performed cooling tune up on 9 year old package unit. Cycled system for cooling. Checked unit electrical and system components. Temperature split is within range and system is cooling efficiently. Primary motor control is In good condition and secondary motor control is within range. Filter is still clean. Homeowner is unaware how to use the thermostat. Tried to show her how to operate thermostat to the best of my ability. Homeowner does not wish to renew ESA at this time. A lot going on at the moment and she is unsure what she is going to do with the home.
Arrived on site to perform combo tune up on a 2006 comfort maker system. Condenser located on side of home. Furnace and Evaporator coil located in attic. Washed condenser inside and out unit dirty. Checked electrical components and was good and unit was fully rebuilt. Fan motor is good and new. Primary and secondary motor controls are both good and new. Unit has compressor booster kit and good. Checked amp draws on compressor. Start ups are good and run amps are pulling 23 amps and Max rated at 25. Advised client how compressor is working and conditions and advisers her Compressor is on borrowed time and could fail at any time in future. System is cooling home at 23 degrees. No protection on unit. Cycled unit. Inspected indoor unit. Replaced filters client supplied. Blower assembly dirty and recommended cleaning assembly. Motor has been leaking oil out from past as dirty and oil are dried up on motor. Amp draws on motor are high as pulling 8.5 and Max rated at 12. Motor could fail at
Technician arrived on site and started performing ac tune up. Removed fan motor and started cleaning coils. No chemicals due to it being micro channel. Once cleaned checked electrical start components. No issues found at this time. Started unit and found the compressor was amping high on start up. Recommend hard start kit. All other amperages were good. Charge okay at this time. Did find a leak Schrader core and tightened it. Leak lock was present on fitting indicating a previous charge of refrigerant. Unit may have a leak but charge is good at this time. Home owner declined recommend repairs.
Upon arrival performed replacement of inducer draft motor. System is operational upon departure.
Upon arrival performed maintenance on 1 yo Lennox system. Opened up outdoor system entirely ran amperage test, cleaned outdoor coils. Coils built up some dust, took all doors off and cleaned coil. System is running efficient. Filter is ready to be replaced, client orders off Amazon and replaces. Circuit board and electrical connections good. UV bulb in working order. Heating order of operations good. System was reset tested and fully functional upon departure.
Replaced the S30 thermostat backplate Mount, the thermostat tablet and the smart hub. Grounded all extra low voltages wires. Replaced the air handler circuit board. Configured the WiFi network for the thermostat and connected the system to the dealer control center. Allowed dealer control access.