Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Very helpful n knowledgeable. Highly recommend. Will use Luis for all my maintenance appointments.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Took care of my maintenance check assuring peace of mind. Went out of his way to make sure everything was taken care of.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Brent was able to get to us sooner than expected. He was personable, professional and really knew his stuff. Thank you so much!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Showed me why the age and size of the unit was the reason for high electrical prices
Overall Experience
Quality
Price
Convenience
Tested the heat pump and adjusted the charge. Recorded temperatures.
Arrived on site and client stated unit is heating but is not getting to the comfort she wants. Inspected unit and found filter dirty and replaced. Cycled unit and unit is heating just not as warm as she should likes. Found temperature to be off by 2 degrees. Inspect unit inside and out and unit is operating as it should. Unit not getting temp she like. Found unit low on charge. Inspected all connections, inside and out. Bubble tested wields, inspected with leak detector. Was unable to find what is happening. Advised office will be getting a warranty technician out to inspect unit as to what is going on. Unit is heating and client felt it warm for now as unit is operational. No charge for today. Debbie did I not answer and left voicemail and advised office will call her to get back on schedule
Arrived on site to perform furnace diagnostic on 1973 Coleman heater. James stated that he has been consistently real lighting the pilot in the unit and even when it’s lit it tends to shut on and off overtime. Discussed safety concerns with a 1973 furnace and client has been babying unit for the last couple years and he’s more interested in replacement at this point. Supervisor will be Returning upon departure system is non operational.
Upon arrival performed maintenance. Indoor motor and wheel good. Surge protectors in working order. Replaced April air filter. Circuit board and electrical connections in range. Cleaned flame sensor. Cleaned return duct. System is operational. No recommendations.
Upon arrival client stated that system would not do anything. Could have been tripped due to filter being extremely dirty. Last change was last year. Client will purchase own filter. And go up there to replace. System works perfectly fine with no issues. Cycled system of and on. Filter is extremely dirty needs replacement asap. Home owner left for work . No further recommendations.
Upon arrival performed maintenance. Indoor motor looks good, blower wheel extremely dirty. Filter is good. Inducer ampergeas are in range. Circuit board does have stress bubbles. Dusted off electrical components. Electrical was lost up in the attic. Started with the light at the beginning of the attic. I thought light bulb went out. Plugged furnace back in after doing tests. No power coming in. Traced wire back to a junction box. There is no dedicated circuit to furnace. Needs dedicated circuit so that issues does not happen. System is non operational at the moment.
Arrived on site to diagnose a no heating unit. Client is a elderly client with no heat and spoke to caretaker and he stated unit has been acting up since last year. The care take dodo what he could to get unit running then and then did it mess with it until now since it’s cold. He stated unit would shut off and then not even fire up. Upon arrival found unit already opened up as they had someone they knew to come look at it. Called us out since they couldn’t fix it. Cycled heater and found unit not completing the sequence of operation and would shut down. Advised with how unit is acting up told client I think it’s a bad board but wanted to verify to him it is bad indeed. Found no power going to gas valve. Traced back to the molex plug harness and still found no power. By passed the board and gave 24v directly to the gas valve and valve was operational and pushing gas out. Advised client found bird bad as this time I cycle once igniter turned on jumped power to gas valve and the fl
New board installed -Furnace working properly -Heating elements are working
Upon arrival, found system with no power. Replaced transformer and system now has power. Client bought a thermostat that is not compatible with heat pump & auxiliary. Is gonna purchase a new one and program. Will call us if he needs help. System is non operational. But now has power. Could not diagnose further due to thermostat . System is very dirty inside. Client is aware.
Upon arrival furnace was not operational. Found hot surface igniter not energizing. Found furnace ignition module to have failed and it was not providing power to igniter. Furnace is from 1988. Heat exchanger had severe rust inside. Igniter had been replaced and the door switch also needs to be replaced. Advised client on issues. Clients wants to repair unit for now and possibly replace later. Parts will be in stock next week and we are returning to do repairs on Tuesday.
Arrived on site and performed tune up. Found no immediate mechanical issues with furnace. Advised client to retrofit drain line or to have us update it.
Upon arrival performed maintenance. replaced both filters client provided. Indoor blower wheel is dirty and need some cleanings. Indoor motor is running extremely high in amperage’s. Inducer draft motor is running over max amps. Last technician found a possible crack in heat exchanger. Today I went over it again and crack has fully formed. Client is aware of what is happening to the heat exchanger. Turned off the FAU breaker. System is operational. Just running extremely high in energy. Client will see about replacing system .
When I arrived at unit, the furnace was in lock out mode. I reset the unit and turned system on in heating mode. I used door clamp to keep system on while I diagnose. I checked continuity through all my pressure switches. All my pressure switches were working. I took off inducer tube and blew through it of any debris caught in tube. I cleaned flame sensor, just to do a maintenance that was needed on two year old system. I stayed at home for hour and half and didn’t have system shut off. No error codes were provided at motherboard. May be excessive winds shutting off system. System is working and I told owner if it happens again to call front office. Charging $29 diagnostic.
Arrived on site to perform diagnostic on a 2000 york unit. Client stated they just recently tried to fire up unit about a 2 weeks ago and when they turned it on and unit created a loud noise and got worried so shut unit off. Called us out. Jumped on roof and inspect electrical compartment. Jumped unit at the roof units and got heater working. Jumped cooling and found condenser fan motor seized up. Inspect rest of unit. Found primary starter is pitted from operation. Start up is old. Blower assembly and wheel is really dirty. Found blower motor leaking oil and have a lot of oil and dirt build up. Advised motor can fail In future. Advised to client of overall condition and how unit is running and repairs needed. Advised to them now is the time to consider full system replacements due to the age, condition, r-22, repairs and recommendations needed. Compared to full system. Client understands they unit is very old and doesn’t want to spend money into old unit and can still risk failing.
Upon arrival performed maintenance on Lennox system. Cleaned all burning compartments. System was very dirty. Indoor blower wheel is extremely dirty. Advised we can pull out to clean. But we can also add purification to keep system clean and help with air quality . System has no protections.system is operational upon completion.