Luke was really nice. He came prepared with 2 ladders which he ended up using because the roof access was higher than he expected. He analyzed the issue and came down to explain what my options were. I’m not aware of HVAC pricing so I trusted that he gave me a good deal. I asked if he can fix it and fortunately he said yes. It didn’t take him long to fix it so I was more than impressed with his skills and service. I had a couple concerns with my appt. Luke left the opening to the roof access completely filthy. It had tons of black marks on it so I had to clean that when he left which I was pretty disappointed about because when he arrived, I shared with him that our home was for sale so I was hoping he could get the AC working. I wasn’t expecting to have to clean once he left. Another thing was that he knocked rather than ringing the doorbell. I live in a 3 story home so if I wouldn’t have heard his knock, I’m not sure if he would have left. The last thing was that he didn’t have the air filters I needed. I had to ask for someone to come out and change my filters. Tyler arrived a few days later and took care of it. Tyler was awesome. Overall I’m satisfied with the service.
Love Cool Air Solutions. Have been a customer for over 15 years I think. Service is always top notch: professional, friendly, work is always excellent. The office staff is super friendly as well. Good job!
Tyler was knowledgeable, efficient and professional.
Efficient and courteous!
as per the norm, just an outstanding service that makes cool Air the best by far!!!!! From installation to 2x annual service, the customer care and the the tech's interpersonal dealings are above all others. vr, Col John Holly USMC(ret)
Excellent diagnostic visit. All questions answered. I can now make informed decisions.
Michael Pierson came to our home to check out the (lack of) efficiency of our heat pump system after our electric bill had risen dramatically in December. He found the cause of the problem, fixed it, installed the new Nest thermostat we had purchased, showed me how it worked and helped me set up the app AND signed me up for a year of maintenance all for $169.00! Incredible deal and a very nice guy who seems to love his job and his employer, which I think says a lot. We have found our new HVAC dealer and would recommend them to everyone. I'd give more than 5 stars if I could.
Great communication, and listened well. I have loved working with this company.
Friendly, knowledgeable and efficient!
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