Andres called when he was on his way and arrived just when he said he would. He investigated all possible reasons for the problem in the system that was keeping it from cooling efficiently. He clearly informed us of what the problem was, and ordered the new parts to resolve the situation. He was knowledgeable and thorough, and I would be happy to have him come out again to trouble shoot should there is the need for another call. I look forward to the parts coming in, and the problem being completely resolved.
