Upon arrival, an active water leak was observed occurring through deteriorated grout lines during shower use. As a temporary corrective measure, silicone was applied to the failing grout areas to help mitigate water intrusion. A full evaluation of the guest bathroom shower was then performed due to reported operational issues. The shower was not properly diverting water from the tub spout to the shower head and exhibited low water flow. Further diagnosis determined that the Symmons cartridge and diverter handle had failed. The failed cartridge and diverter handle were removed and replaced, restoring proper diversion, water flow, and overall shower operation. The shower was tested after repairs were completed and confirmed to be functioning as designed at the time of service.
