We determined that the existing well pump has failed and is no longer supplying water to the home, and recommended pulling and replacing the pump to restore reliable water service. Upon inspection, we found a galvanized rod threaded into the top of the pitless adapter which is uncommon for well pumps; during removal attempts, the rod broke off inside the pitless adapter, preventing proper connection to the well line for lifting. Further evaluation indicated that the interior water line and likely the well drop pipe are galvanized, and the pitless adapter threads have failed. Due to these conditions and the specialized equipment required to safely retrieve a galvanized well line and pump, we were unable to complete the work. We referred the homeowner to Wragg Brothers and Valley Artesian, companies equipped to handle this type of well service, and removed the charge for pulling and replacing the well pump since the work could not be completed.