The homeowner reported that hot water was not sustaining during shower use. Upon inspection, it was observed that the water lost heat within the first five minutes and that reduced water temperature was also present at other fixtures. Further evaluation of the water heater revealed the unit to be approximately 38 years old, with the lower heating element not functioning, preventing the tank from maintaining an adequate volume of hot water. Due to the age and overall condition of the water heater, replacement of the unit was recommended. The homeowner approved the replacement, to be scheduled for a later date due to time constraints during this visit.
