The customer reported a lack of hot water after recently installing a new water heater. The homeowner stated that when the breaker was reset, it would trip again shortly afterward. Upon arrival, I reset the breaker and confirmed that it immediately tripped. I removed the access covers and checked the resistance of the heating elements. The upper element tested at 15.2 ohms, while the lower element tested open (OL). A ground check was performed on the lower element, and no continuity to ground was found. I contacted Rheem Technical Support to review the findings. Based on the diagnostics, they advised that both the upper and lower heating elements will be sent to the customer under warranty. The customer will notify us once the replacement elements arrive so installation can be scheduled. The system was left powered off at this time.
