1/12: We identified an active water leak within the wall but could not determine the exact source without gaining access. The wall was opened near the piping serving the outdoor spigot, and based on audible water movement and visible water staining, the leak was determined to be within the wall cavity. An inspection camera revealed multiple failure points in the existing copper line, indicating widespread deterioration. Due to the extent of damage, we recommend replacing the affected section of piping along with the outdoor hose bibb, upgrading to new PEX water lines with proper insulation to improve reliability and prevent future failures. The leak was isolated using shutoff valves, and the replacement work is scheduled for a later date due to time constraints. The customer was also enrolled in Jerm’s Home Care Club membership program. 1/22 Upon inspection, the exterior hose bib and an attached section of copper piping were found to have burst due to freezing. We recommended replacin
