Extremely positive experience with Townsend employees who installed a heat pump system in our home. They introduced themselves and were very considerate as they worked in different locations throughout our home. They focused on their work, They collaborated well, They easily made adjustments when things were different than expected. They arrived on time and each day they cleaned up all the areas where they had been working. There was a very positive work culture.
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I had four companies provide estimates to have a heat pump installed to replace our gas boiler. The Townsend estimator, Kevin, was very experienced and knowledgeable and the only one of the four estimators to take all room and window measurements to have the data needed for precisely calculating the size of the system we needed. He was very easy to work with great at answering all my questions. Townsend also had the best price of the three companies that did the type of installation we wanted.
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Brian was on time, professional, and friendly and explained the work that he had done.
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When checking my hospitalized mother's house this past February I found her heat wasn't working. I called Townsend. I couldn't stay, but gave them access information to the house. They fixed the issue promptly and saved us from having the pipes freeze. What impressed me most was that they were take the initiative (with our permission) to find the key to room where the oil tank is located and complete the work on their own.
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Brian has to come at night when furnace not working. Took the time to dig into all causes of problem - very thorough.
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We have a leaking booster tank. Allan was very efficient at sizing up the problem and providing options for us. He patiently answered our questions with the right level of detail. He was very helpful.
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Technician was very informative and considerate of my questions and timeline. Extremely knowledgeable, which I appreciated as a new homeowner using oil for the first time.
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Greg was here on time, was extremely friendly and helpful in answering my questions and took good care of both of our furnaces.
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Greg did a fantastic job servicing our oil furnace. He was on time, very courteous, and did excellent work. He helped with instructions so we could keep the furnace in good working order. We really appreciate the great work and advice. His service was above and beyond expectations! Thank you.
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The technician was friendly, helpful, and arrived quickly to help solve the issue with my oil tank. Couldn’t ask for much more out of the experience.
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Called this morning about furnace not staying lit; service technician immediately dispatched. Lee was thorough, informative and very professional diagnosing and correcting the problem. Very happy with both the customer service and quality of service technician.
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EXCELLENT SERVICE, COMMUNICATION, AND VIEW OF WHAT TO EXPECT GOING FORWARD.
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I could tell that Gregory is a well trained professional. He took the time to explain each step as he tuned-up my air conditioning unit. He kept the work area clean and left it clean when finished.
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Hi Mark and Claire, it was a pleasure speaking with both you today. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Jon J. Thank you!
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!
Serviced 2004 Carrier Central AC system with new capacitor and evaluated refrigerant level tests . Inspected attic high efficiency air filter.
Hi Carrie , it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
Good morning! Congrats on your new 275 Gallon Roth Oil Tank that was recently installed! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on how your recent installation went. Thank you for your business! - Heather B (Installation Team Member)
Good afternoon. Congrats on your new Roth Oil Tank that was recently installed! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on how your recent installation went. Thank you for your business! - Heather B (Installation Team Member)
Customer success manager Judy Rivera, oil technicians and sales rep
Installing new Bosch ducted heat pump system. To give the customer better comfort and efficiency.
Thank you for choosing Townsend Energy. We are checking in with you to see how we have done as far as servicing you and your family? If you could kindly leave a review based on your experience with us. Thank you again for choosing Townsend Energy.
Hello! We would like to thank you for selecting us to install your new equipment. Here at Townsend Energy, we take pride in what we do and would love to hear how your installation went. In advance, thank you for your time and your review.
It was a pleasure to speak with you today regarding your installation. We are very pleased that everything went well. In advance, I would like to thank you for leaving us a review. We look forward to continuing to service you for many years to come!
Customer service, fuel delivery, equipment service
Serviced steam heating system with cleaning and new tune up parts. Tested combustion emissions to factory specifications.
It was a pleasure to speak with you today regarding your installation. Thank you for choosing Townsend Energy as your total energy provider and for leaving a review based on the work performed. Warm Regards, Townsend Energy
