Called them and they sent someone out same-day. Very friendly customer service. The technician was nice and friendly. I paid him to do a full tune-up on everything. Although, I'm not 100% sure that everything was checked, lubed, cleaned, etc. When I asked the tech at the end what all he did, he only mentioned a few basic things. Nowhere near everything that I paid for him to check. The door sounds the same as before, not quite the quality tune-up I was expecting. I don't have the peace-of-mind that I was expecting to get from a high quality tune-up.
