I have a new home built by a production home builder. After 18-months after buying my house my roll-up garage door failed. Of course the garage door only had a 12-month warranty which was a surprise to me. Action was very responsive to my request for service. I was given the option to repair or replace. I opted for repair. The repair was excellent. The door is better than the original installation by the builder. I highly recommend Action. P.S. The production builder was Pulte Homes. If you should happen to buy a Pulte Home be sure to have a third-party inspection performed on your home prior to closing.