Garage door spring broke on Saturday late afternoon with my car inside. Called a number of garage door service companies, but Action was only one who answered the phone vs requiring I leave a message. Action immediately scheduled me for service early Monday morning. Only one of the others ever called back. Sébastien arrived, reviewed the situation, prepared a quote and thoroughly explained my options. Even called the office to get clarification re his response. Agreed with the quote and he went work. 40 minutes later, new springs installed, rest of door serviced, cleaned up the area and he was on his way after explaining what he did and getting paid by credit card. Excellent service.