I was called with the message the technician would arrive at 10:25 AM. He arrived after 11:30 AM! I explained the problem, the garage door wasn’t opening when I pushed the button in my car or the one in the garage. He looked around a bit then he pushed two buttons on the unit in the ceiling of the garage. The door opened and closed normally! He may have been there 12 to 15 minutes. He said the charge was $120.00.
Response from Action Garage Door Repair Specialists:
Antoinette, I'm very sorry that my technician didn't arrive at the promised time. We are typically very good about communicating any delays and ever send out a text where you can track the technician. I will get with dispatch to see what happened in an effort to prevent it form happening again. In regards to the charge we do have a minimum labor fee and service fee which is quoted at the time that the service call is booked. We did recommend maintenance at the time of service, the manufacturer recommends having it serviced annually however you did decline that service. I do hope that providing same day service and that your system is operational makes up for it. We do appreciate your business.
