Overall Experience
Quality
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Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Shawn worked his tail off to get my air conditioner up and running.
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I have lived at this residence for 10 years. Phil P is by far the best contractor of any sort I have ever had come to my home.
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Phil was knowledgeable and professional!! Great, timely, affordable and friendly service!! Thank you
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Phil arrived on time and performed the work needed to get my a/c running quicker than I expected and did not over charge me!
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Overall Experience
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Overall Experience
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I love that they send you a picture of the tech and his name before they arrive and that you can track when they will be there! No having to wait around. The tech was very knowledgeable and professional.
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I'm so glad that I switched to Charlie's!!
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This company is always puts the customer first. Technicians are very knowledgeable, proficient while maintaining excellent customer relations.
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1x Heating Check Up @ Duplex All checks are good on both electric furnace and gas furnace.
PCSA 2022 Heating Check Up Prepaid All checks good replaced filter.
PCSA 2022 Heating Check Up Free w/ Install. System is heating well at this time, filter is changed and temperature rise is acceptable.
System is heating at this time. System had a clogged drain line, pressure switch hose was dirty inside causing switch to trip when not needed and burners need thorough maintenance but are clean at this moment. Pilot light is lit and holding at this time. System also needs a filter and is run in without one. Temp rise is 37 degrees which is acceptable.
Pumped down unit and pulled out coil, called Benoist with no response so far. Calling winair to order universal azure motor for replacement tentatively looking at Monday.
Complaint furnace not shutting off Was just out here. Waived diag. This time caught thermostat sticking. Replaced thermostat unit operating as designed
Complaint: No Heat Blower was running continuously due to the fan being set to the “on” position. 2 out of 3 heat strips equipped. Both strip heaters coming on. Looks like someone spliced the wire coming into the furnace and reduced the conductor size. A note was made by a previous technician to not equip all 15 kw unless splice was fixed. I would stand by that but also add that in a single wide I don’t believe this customer needs more than 10 kw which I let her know. Unit heating at this time
PCSA 2022 Heating Check Up Renewal. Gas furnace is heating efficiently at this time, temperature rise is acceptable, and all hoses and drains are clean.
Complaint: No Heat Nothing Coming On Bad x13 motor. Would have to pull coil to replaced blower. 2 man job. Steve will work on quote
Charge and equipment look good. Furnace checks good. Need to patch ceiling asap. It’s sucking hot humid attic air into return. We will come back with insulation and an insulated patch to put around pipe and cover hole in ceiling. Then a new drop tile can go in
PCSA 2022 a/c check up free w/ install filter looked great, changed by customer. Checked coil and electrical indoors, flushed drain. Checked charge, superheat chart called for 12 degrees, had 27. Added a few ounces, got superheat to 11 degrees. Setup visit 9/9 to check charge
Complaint no cool, did 2022 summer PCSA on both units Bad ECM fan motor on house unit. I left Valerie a message on her cell letting her know what is going on. Steve has told me he will be out here in the morning with the correct fan motor to change it for her. All other checks were good across both systems. They have been cleaned. We just need to check the charge on the house unit once motor is replaced. Putting job on hold for now 8/10/22 Steve returned and replaced motor, checked charge unit is running great
Pull thermostat wire Thermostat wire pulled. System cooling at this time, unit next to it frozen up. Added 2 lbs of r-22 and leak stop.
Outside unit doesn't come on. Broken wire from thermostat to furnace. No continuity when twisting R and Y together. Customer may call us to run new wire
