130 S. DIVISION ST
Carterville, IL 62918
618-985-2502

Local Reviews
for carbondale, il

Rated 5.0 out of 5 stars based on 88 customer reviews

Excellent as always

Phil and other Charlie’s staff has been consistently wonderful with my heating / ac checks and maintenance. The service is top notch and I would recommend this to anyone, especially anyone who has ever had their ac go out in July (same day service and repair)

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Great service

On time and very professional.

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Excellent service ! Friendly technician!

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Excellent service.

Arrived on time, very knowledgeable of equipment, Efficient and effective service for a reasonable price.

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Fast response and Great service

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Excellent service

Very pleasant and efficient

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Excellent service!

Shawn was right on time and very friendly. He explained things really well and we were really happy with his attention to detail.

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Great Service

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Daniel did a great job as always. Very helpful.

Very thorough.

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Amazing service from Daniel!!

The best service around! Fair pricing, quick, professional, knowledgeable, and thorough!

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Thank you

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Quick, Efficient, and Pleasant

I love that Charlie's is so easy to work with. The techs are quick, efficient, and pleasant. If they don't haven't answered your question, they're honest about it and then get you an answer. I honestly can't tell you how appreciative I am for that. Justin was fantastic and due to a scheduling issue on our part was willing to switch maintenance locations at the drop of a hat. Thank you so much for all you do!

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Quick, Informative, and Pleasant!

Charlie's H&C is always thorough and knowledgeable. If they don't have an answer they get you one in a timely fashion. They never sell you on a new product and would prefer to save you money with a repair. I have been completely satisfied with the work they've done at my 4 residences and the literal $1000s they've saved my family. Thank you so much for all you do!!!

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Wonderful dude!

Steve was just a wonderful guy, full of life, and seemed to do great job on a unique project (though we're pressure testing that right now).

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Excellent service

Daniel arrived on time, was very friendly, professional and did a great job explaining the work he did. He finished everything in just about an hour. Ac is running again. And price is very reasonable.

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Job Locations
for carbondale, il

Pete F.

Pete F. Job Checkin

Gave estimate for air conditioning unit replacement


Shawn C.

Shawn C. Job Checkin

Replaced communicating condenser fan motor. Unit cooling at this time


Pete F.

Pete F. Job Checkin

Quoted replacement of 2 1/2 ton AC unit and gas furnace


Daniel B.

Daniel B. Job Checkin

Complaint no a/c blowing warm air. Cause of the issue was dead capacitor on outdoor coil and stuck sequencer on indoor air handler causing one of the heaters to never shut off. Replaced capacitor and sequencer. Fan motor on outdoor coil was newer and set in reverse. Switched wires on fan motor so that it spins the right direction. Puron levels look good. System is operating normally at this time.


Daniel B.

Daniel B. Job Checkin

Return ad replace coil


Shawn C.

Shawn C. Job Checkin

I have filled out a PO and ordered a condenser fan motor from Koch air. Communicating board is giving signal to fan motor module.


Phil P.

Phil P. Job Checkin

PCSA 2022 a/c check up prepaid . Completed Spring Pm unit in good order.


Shawn C.

Shawn C. Job Checkin

Fan inside not blowing NO AC. Bad condenser fan motor. Fan motor replaced. System cooling at this time


Shawn C.

Shawn C. Job Checkin

Complaint no cool Fan motor not working. Replaced fan motor.


Shawn C.

Shawn C. Job Checkin

Replaced motor and module under parts warranty system cooling at this time


Shawn C.

Shawn C. Job Checkin

All checks are good


Daniel B.

Daniel B. Job Checkin

7/22/22 Complaint thermostat issue. Customer was getting strange readings on upstairs thermostat coming from the outdoor sensor. Disconnected outdoor sensor to see if the cause of the issue is the thermostat or the sensor itself. Customer will monitor and let us know of any changes in operation. System is operating normally at this time. Customer wants to sign up for service plan. 8/1/22 Cause of the issue was the thermostat. It wasn’t sending a signal out for Y and the backlight for the display screen wouldn’t come on. Replaced thermostat and connected wires back for outdoor sensor. System is operating normally at this time. Customer will be signing up for a service plan in September or October.


Shawn C.

Shawn C. Job Checkin

Complaint no cool in office Changed a fan capacitor and got fan motor running. It may still go bad we will see. It ran fine for the entirety of my time spent here after that. Unit was flat out of refrigerant. Pressurized unit and conducted leak search. Determined leak was coming from a rupture in discharge line, repaired leak and charged unit with 8.5 lbs of 421A. Unit cooling at this time.


Phil P.

Phil P. Job Checkin

Replace TXV. Job completed.


Justin T.

Justin T. Job Checkin

PCSA 2022 a/c check up renewal. System is running efficiently at this time, drain is flushed, filter is provided for and changed by customer, outdoor condenser coil is clean.