The service technician(Justin)was great! We really enjoyed doing business with Charlie’s!
Response from Charlie's Air Conditioning & Heating:
Thank you for being a customer and taking the time leave a review!
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Shawn C came by to routine maintenance on HVAC in my house, he was great: he explained what he was looking for, discussed any issues to keep an eye on and also was incredibly efficient.. best of all service was affordable and high quality….I will be calling them back for my HVAC needs
Response from Charlie's Air Conditioning & Heating:
Thank you so much for taking the time to write such a kind review! We are so proud to serve you, give us a call anytime!
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Response from Charlie's Air Conditioning & Heating:
Thank you for your business, Russell!
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Shawn was super nice. Usually when I call any service to the house the techs talk down to me because I’m a woman, but Shawn didn’t which was awesome. Nice guy and didn’t end up needing a new compressor 10/10
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Harrison did an excellent and thorough job. He wasn’t trying to sell or upswell anything. Highly recommend. I have been using Charlie’s for over 7 years. The only downside is that the price has continued to increase.
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Justin was very thorough, helpful, and transparent. Much appreciated, will use again!
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Gerson was so polite and extremely efficient. He answered all my questions and kept me informed at all times!
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HVAC Service Furnace Service. Both heat pump and gas furnace are heating efficiently at this time, filters are clean and co alar, has been tested.
Furnace Repair - Furnace issues Blower is not shutting off every time due to the control board. It will need to be replaced, we will get a quote next week. This is most likely due to electrical issues customer said he is having with home.
HVAC Repair Diagnostic Found that ductwork had a spot that was open and exposed to the crawl space. Patched and inspected rest of duct work. I would recommend an air scrubber to prevent any stale smells that might continue since duct has been exposed.
HVAC Service Heating Service Agreement Heating Maintenance PCSA 2023 Heating Check Up Renewal. Filter is changed and system is heating efficiently at this time.
Heating Service HVAC Repair Furnace Repair No heat - Cycled system multiple times, system is heating at this time. Inducer motor could potentially be failing but is still running. Will continue to monitor per home rentals.
Customer wants a 1x furnace check up on the older gas furnace system making noise
HVAC Service Agreement Furnace Service Completed heating maintenance, coils are clean, replaced filter, checked system operation and found no issues, tested defrost successfully, made sure system is working properly System is heating at this time
System was tripping out due to dirty filters. Replaced and fired system 3 times and verified operation.
2023 PCSA Heating Check Up Renewal Completed heating maintenance, coils are clean, filter is provided by customer, checked system operation and found no issues, air handler insulation was coming off so I reinforced it with a piece of metal, customer had concerns of wood flooring rotting due to moisture, checked under crawl space and found no signs of rotting. Made sure system is working properly System is heating at this time
HVAV Diagnostic Heating Service Call Complaint no heat. Mis-use of thermostat, heat is working normally. Customer might want to upgrade thermostat but they let us know. No issues at this time
Furnace Service Call HVAC Diagnostic Delayed ignition putting pilot out intermittently. One crossover never feeds and the build up must expand to other side to ignite. 11/22/23 One of the crossover tubes had buildup in it and was keeping the next burners from igniting. Cleaned both crossover tubes and tested system operation. System is operating normally at this time.
Heating Service Agreement HVAC Service PCSA 2023 Heating Check Up Renewal Checked wire connections. Filter was passable. Thermostat is operating normally. Heat strips are operating normally. Defrost mode is operating normally. Freon levels are within range. Capacitor for outdoor coil was getting weak and needed replaced. Replaced capacitor. Everything else was clean and checked out well. System is operating normally at this time.
