Upon arrival to the location, I met with homeowner Susan, who had the doors open waiting for me. She took me inside the home, and took me to the master bedroom while explaining that her neighbor comes in and checks her apartment while she’s in Maine. She is what you consider a snowbird. Moreover, her neighbor mentioned that the toilet in the master bathroom was making weird noises and advised her that she should get the toilet checked out. The toilet was shut off when I arrived, she mentioned the neighbor shut it off. Furthermore, I asked to see if she had a main valve and water heater, which she replied that nether is in the unit, and the hot water is shared. She also mentioned that her laundry box is older and she knows she needs to replace. In addition, I went to the truck to get her a few options, when I got back we went over them. She chose to do the combo with both tasks, since she would save a couple hundred bucks. I Told her we will do the toilet repair today and obviously sche