Upon arrival I was shown to a failing fill valve. Customer attempted to turn off both the toilet shutoff valve and the main valve. They both failed. I was also informed of the customer getting warm water at times and due to the age of the water heater we wouldn’t rebuild it but replace it. Customer signed the estimate to alleviate these problems and left a deposit of $1750. Customer will schedule a building shutdown asap and inform us of the day so we can complete the work