The customer reached out after sharing that their existing water heater is over 20 years old. With concerns about the unit’s age and recent plumbing issues around the home—including a newly reported toilet issue—the customer requested an estimate for replacement. We conducted an on-site evaluation and presented a full estimate for replacing the existing water heater with a high-efficiency, code-compliant unit. The estimate includes: Complete removal and disposal of the old water heater Installation of a new, high-efficiency model Connection of water and gas lines to code Installation of a pressure/temperature relief valve Full system testing and verification We also discussed optional upgrades, such as thermal expansion protection, drip pan installation, and upgraded isolation valves, tailored to the home’s current setup. The customer expressed that the quoted price was higher than expected. To provide flexibility, we’re honoring our promotional pricing through the end of the month.