Customer has a 30 gallon water heater that is not producing any hot water located in the back of the house. Customers water heater is from 2013. Technician will give the customer a few options to replace the current unit with a new one. 28 gallon ( formally 30 gallon )Rheem water heater (Low Skinny) SWAP OUT OF EXISTING HEATER, EASY ACCESS, NO PERMIT FEES INCLUDED IN PRICE. FULL 6 YEAR PARTS AND LABOR WARRANTY, WARRANTY CAN BE EXTENDED TO 10 YEARS, ASK TECH FOR DETAILS. Heater was drained and removed. Also we reconfigured, hot and cold lines to adjust to water inlets on top of heater, old water heater had side intlets. We gave customer brand-new pan in case of future leaks to heater pan will safety of property from major water damage. We also ran new electrical whip to heater, and reconfigured waterlines to connect with brand New flex connectors. Once heater was installed we turned water on and checked for leaks which none were present. Electric was turned back on at panel inside