Upon arrival customer informed me that she has a leaking shower head and her valve lever is hard to turn. After diagnosis I determined that the cartridge (Moen Positemp) needed to be replaced. Customer did not want new valve because she did not want to open the wall. While pulling the cartridge, the back half snapped off in the valve. I had to manually peel the cartridge with a flat head screwdriver. Once valve was clear, I installed new cartridge and tested for leaks. No leaks. Customer also said her guest bathroom toilet is making a screeching sound. After diagnosis, I determined it was the fill valve. I advised customer we would need replace the components of the tank. Customer agreed. Customer prefers to secure payment over the phone with a CSR. I notified office. Office will handle it