Customer requested an estimate for the replacement of an aging 38-gallon electric water heater. After presenting a detailed quote, the customer expressed concern regarding pricing and referenced a lower estimate from a competitor at $1,450. However customer was unable to to provide proof of estimate. We could not come to an agreement on price In response, we offered an additional courtesy discount to remain competitive while maintaining the quality and standards of our workmanship. Customer was informed that this was the best available pricing we could offer for a code-compliant installation using quality materials, including: Removal and disposal of existing unit Installation of new 38-gallon electric water heater New drain pan and full-port 1/4-turn brass ball valve Reconnection to electrical and domestic water supply T&P relief valve installation and system testing Final estimate was offered and customer was advised it would be emailed for review, should he wish to proceed with th