Upon arrival to location, we met with Bill who showed us inside. I asked Bill if he was ready for us to shut water off, he mentioned we were good. He then stated he had to step out and would be back within 20-30 minutes. I told him we would begin working and we should be at the home by the time he arrives. We removed the old toilet, emergency shut off valve and began cleaning the area entirely before setting new wax seal and bolts. We then set the toilet and hooked up the new shut off with supply line and tested for leaks by flushing numerous times. The toilet was not leaking, we caulked around based and all is operating accordingly at the moment. Tech will furnish and install new one piece toilet with new shut off valve and supply line. 1 year part and labor warranty.