Upon arrival to the location, I met with Rob who opened service entrance for me and took me upstairs to the unit. I went over briefly which tiles would be removed, he confirmed that he did have a few spare tiles. Moreover, after removing first tile, I was able to see the old drain. The concrete slab would need to be chipped around to gain access to the pipe, to properly make connections. I also told Rob that would need to happen. Hence, I lifted the second tile and the water lines were also there. Two tiles were lifted in total, I called Shelly on a recorded line and went through everything. I gave her an estimate over the phone, and she approved verbally for the actual work of the installation. We will come back to chip concrete and connect our rough in kit before she gets tub delivered, so she can get the tile back on before we set the tub. *ordered parts, waiting on rough-in kit* Tech will cut into tile floors to assure drain and water lines are existing.