Upon arrival informed me that he received my estimate via email but he maybe had a misunderstanding. Customer did not think the price was real. I previously mentioned it would be round the 1000 mark. Customer tub valve doesn’t match the trim. Trim is a lift lever installed on a chateau valve. Customer bought a delta valve but was appalled at the pricing. I advised him the pricing afforded to him was at a huge discount. I also provided an estimate for just cartridge replacement. He shook my hand and said, “sorry Kim I can’t pay that..” Customer said he will have to shop it around. Customer politely declined for any further estimates.