Tenant called requesting plumber to come out for a leaking toilet and faulty kitchen faucet. When we arrived we were greeted by tenant Janet and she proceeded with walking us through the the unit and pointed out what is needed to get done. After providing estimate to her she called landlord since she wants to know if she will pay her the cost before she pays for the scope of work to be done , but after several attempts we were unable to reach landlord on the phone. Will follow up through the day.